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All Features

Call Management

Call Monitoring

Call Monitoring

Listen, Whisper and Join calls. Improve your employee training with our Call Monitor feature.

  • Enable callers to participate in conference calls via unique PIN access.
  • Choose audio played when callers are waiting for other meeting attendees.
  • Combine with a call route or nominate to make it a standalone dial-in option.

Call monitoring offers you the functionality to provide added on-call support for your employees and in turn spur your team to greater results. Listen in to ongoing phone calls in real time, offer advice to staff and even jump in on existing calls to aid dispute resolution. For new starters and long-term employees alike, the ability to offer assistance and reassurance while they are on a call to customers can prove an invaluable asset in their progress with your team. With custom user permissions accessible via your Cloud PBX dashboard, these call monitoring features can be added and modified according to managerial roles if required. Try our VoIP phone system and try our call monitor features today.

View all VoIP Features