Route inbound calls to multiple destinations, features and extensions with smart call routing.
What is Call Forwarding?
Call forwarding pushes a call onto another internal user, group of users, or phone number the moment it’s received. You can set up conditional call forwarding in a few clicks to send calls to different departments or extensions and to any device, wherever it may be.
Forwarding incoming calls, whether to personal or business phone numbers, is easy with our business phone service. Dragging a single module into your call flow from our call route creation panel and entering the number to forward to is all it takes.
Use call forwarding to push calls on from your business number to a personal one outside of office hours, for example, or set up an automatic forward on a DDI when that person is away on annual leave.
Benefits of Call Forwarding
- Route inbound calls to multiple destinations, including any number of users and extensions.
- Forward incoming calls to other personal or business phone numbers.
- Manage enquiries intelligently with out-of-hours forwarding.
To set up a call forward, create a call route with the “Send Call to…” module. Input the external phone number you’d like to forward the call to and assign a business phone number to the route. Incoming calls to this number will now be forwarded to the personal number.
The caller experience is not affected by the call forward. If you wish, you can tailor the caller experience using our other call routing modules, like IVR menus and call queues.
Changing the details of a call forward is as simple as locating the call route in charge of the forward and editing any of its details. To change the number you’re forwarding to, add a number or edit the existing one in the “Send Call To…” module of the route.
Users can forward an incoming call to a single business phone number to as many phone numbers or users as they wish.
Want More Information?
Reach out to our friendly support team on 0330 122 6000!