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Time Of Day Routing
Create time-of-day routing schedules that correspond to your business hours and ensure your calls are handled elegantly whatever hour or day it is. Combine this Time Diary feature with call forwarding to direct callers to voicemail mailboxes, custom audio messaging, or for businesses that don't want to miss a lead, you can even forward out of hours calls to your own mobile phone. This highly adaptable business call management feature lets organisations plan in advance for events like public holidays or annual leave without appearing any less professional. Start using our Time Diary features today.
Different businesses have different needs when it comes to their business phone system and the hours yours operates are just one of the things that makes you and your business unique. Whether your business hours run the typical Monday to Friday, 0900 to 1700, or you close early on Tuesdays and Thursdays, open early on Fridays and work a shorter day on Saturdays, Yay.com’s VoIP phone system makes it easy for you to automate the workings of your phone system to complement your unique operations.
With our time diaries, you select the days of the week you’ll be open and the times you’re open each day, then the call route you’d like active during these times. Time diary creation is quick and easy; you have the option to set up one day, copy the settings to all open days and then deal with exceptions from there.
Great businesses get enquiries even when they’re closed. Outside of your business hours, it’s important that you have a way of capturing incoming queries and leads. With Yay.com’s out-of-hours call routing, you can create and designate a single call route to take care of your customers. This ‘out of hours’ call route can operate in any way you like and is created in the same way as all your other call routes with our intuitive, modular call route creation panel. What’s more, you’ll even have the option to set different out-of-hours call routes for between midnight and your opening time, and between your closing time and midnight.
Send your customers directly to voicemail; play them custom audio messages to let them know when you’ll next be open; direct them to your online store; or, depending on the kind of service you offer, set up an IVR call menu giving callers the option to speak to someone about a high-value enquiry.
Whatever your ideal business phone system configuration, it’s possible both inside and outside of your opening hours with Yay.com. Simple enough to not require any training, you’ll be using time-saving, productivity-boosting business VoIP features like a pro within minutes.
When it comes to those times of the year like bank holidays, festive holidays and even team training days, you’ll need the ability to easily implement exceptions to your time-of-day call routing to ensure your customers aren’t left in the dark. With our custom days panel, you can easily add exception days and times to your time diaries to override the default call routes for these hours. This makes it effortless to ensure correct call routing for those times you won’t be in the office, whether on an ad hoc basis or en-masse at the beginning of the year. Support is there for a range of dates and times as well as single days, so you have all the flexibility you need to manage your phone system in line with your business hours.
If you like the idea of a phone system that makes you and your staff more productive whilst making advanced features and configurations accessible to all, look no further than Yay.com. Compare our voice plans now or try out our time diaries and other business VoIP features by signing up for a free VoIP trial today.