What is Direct Routing for Microsoft Teams?

Microsoft Teams Direct Routing expands the functionality of Microsoft Teams as a phone system enabling external calls and additional call features.

Is Teams Direct Routing cheaper than Microsoft Calling Plans?

Direct Routing for Teams is a cost-effective alternative to Microsoft's Calling Plans, as it offers the advantage of cheaper call rates and user licenses.

How do I configure Direct Routing for Teams?

Simply get in touch with our Microsoft Teams Experts and they will configure Teams Direct Routing with our SIP-based phone system in no time at all.

What is a Microsoft Teams Direct Routing SBC?

An SBC (Session Border Controller) protects and regulates communication sessions allowing connection of MS Teams to a service provider. We provide a direct routing service with SBC included.

Why choose Yay.com as your Microsoft Teams Direct Routing Partner?

Benefit from cost-effective unlimited calling plans and a host of powerful calling features such as call recording, call queuing and more. Our robust and resilient phone system handles millions of calls around the globe every day and offer first class support to help you every step of the way.

Do I need any extra hardware for Microsoft Teams Direct Routing?

No extra hardware is needed, so you can use the hardware you're currently using with Microsoft Teams. Our own phone system lets you use the hardware that suits your needs, so organisations aren't limited to just Microsoft Teams phones.

Direct Routing for Microsoft Teams

Power-up your Microsoft Teams Phone System using the most feature-rich direct routing partner, Yay.com.

Setup is Simple, Quick & Painless

Cloud based calls from any location

Premium features & cheaper call plans

Combine Microsoft Teams & Yay Phone System Features

Enjoy a cost-effective, rich feature-set with Yay.com and Teams Direct Routing

Features

HD Calls
Mobile & Desktop Apps
Use Any Hardware / Handset
Call Recording
Free/Included Minutes
Call Queues
Auto Attendants
Ring Groups
Call Forwarding
Call Routing
Call Reporting
Failover / Redundancy Options

Teams Calling

Teams Phones Only
1200 Domestic
Limited
Limited
Limited
Limited
Limited
Limited

Teams & Yay

Unlimited + Cloud Storage
Unlimited International
Granular

What is Microsoft Teams Direct Routing?

Direct Routing for Microsoft Teams is the use of Yay.com to replace Microsoft's Phone System in the back-end.

Your IT admin, meanwhile, unlocks the ability to build your phone system using all the powerful features your business needs to offer your customers the caller experience they deserve.

What’s more, you’ll also benefit from more cost-effective calling plans and a greater number of usable hardware devices.

Microsoft Teams - Phone System and Direct Routing Video

Microsoft Teams Direct Routing Phone System Integration

A Feature-Rich Teams Direct Routing Solution

More cost-effective calling plans and a larger, more powerful feature-set make Yay.com's Direct Routing solution for Microsoft Teams the perfect choice for businesses already using a number of Microsoft 365 business products.

If yours is a large business that needs its phone system to be configurable to mirror your departmental structure, then you’ll need features like multi-level IVR menus, named hunt group creation and call queues with custom audio notices. Whilst unavailable with Microsoft Phone System, Yay.com offers all these and more - and at no additional cost versus using us directly!

You can truly have the best of both worlds when you use Teams Direct Routing from Yay.com.

Looking for more information on Microsoft Teams, its licensing, and what a Direct Routing solution from Yay.com could mean for your business?

Check out our Microsoft Teams blogs for more details.

View all blog articles

Are you currently making do with limited Microsoft Teams features?

If your company has been using Microsoft Teams and has been making do with its limited feature-set, it's time to stop struggling.

The convenience of Microsoft Teams with the Power of a world class VoIP service

Give your team access to external calling through an interface they already know.

Yay.com integrates so quickly and seamlessly with Microsoft Teams that your colleagues won’t even know anything has changed. We simply power-up your phone system with unlimited call minutes, granular control and expansive features. With us as your one-stop direct routing partner, Teams Direct Routing is easily configurable in no time at all.

Microsoft Teams Phone System Direct Routing

Ready to take your team from
Remote to Connected?

Call an expert now on 0330 122 6706 or complete the form below to get in contact.

Increase your business' productivity and efficiency with a full-featured unified communications service from Yay.com.

Experience a more powerful, feature-rich Phone System from any location. Bring your business' remote workers together through instant messaging, voice calls and video.

Stay Connected

Microsoft Teams Direct Routing FAQs

Find out more about Microsoft Teams Direct Routing and see how our Teams Direct Routing experts can help your business.

: Microsoft Teams Direct Routing expands the functionality of Microsoft Teams as a phone system enabling external calls and additional call features.
: Direct Routing for Teams is a cost-effective alternative to Microsoft's Calling Plans, as it offers the advantage of cheaper call rates and user licenses.
: Simply get in touch with our Microsoft Teams Experts and they will configure Teams Direct Routing with our SIP-based phone system in no time at all.

: An SBC (Session Border Controller) protects and regulates communication sessions allowing connection of MS Teams to a service provider. We provide a direct routing service with SBC included.
: Benefit from cost-effective unlimited calling plans and a host of powerful calling features such as call recording, call queuing and more. Our robust and resilient phone system handles millions of calls around the globe every day and offer first class support to help you every step of the way.
: No extra hardware is needed, so you can use the hardware you're currently using with Microsoft Teams. Our own phone system lets you use the hardware that suits your needs, so organisations aren't limited to just Microsoft Teams phones.