Direct Routing for Microsoft Teams

Power-up your Microsoft Teams Phone System using the most feature-rich direct routing partner,

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What is Teams Direct Routing

Direct Routing for Microsoft Teams allows Teams users to make external calls by connecting with your chosen communications provider.

Microsoft Calling Plans are provided by Microsoft for the purposes of making calls and include call minute bundles and phone numbers. By opting for Microsoft Teams Direct Routing instead, your business has the freedom to choose not only who powers your business calls, but the cheapest call rates available too.

Benefits of Teams Direct Routing

There are many surprising benefits of using Direct Routing vs Microsoft's own Phone System to make and take business calls

Retain the Microsoft Experience

With Direct Routing, you can retain the Microsoft Teams experience that your staff are familiar with even as you power up the backend phone system.

You’ll hold onto Teams’ intuitive navigation, business instant messaging and file sharing and its tight integration with other Microsoft products and services, including Office apps, Outlook mail and Onedrive storage.

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Enhanced Communication Features

Connecting the underpowered Microsoft phone system backend with a more powerful third-party phone system will give you more business phone features.

While Teams lacks features, through our intuitive drag and drop control panel we offer multi-level IVR call menus, call recording and more, to make call strategy creation a simple and pleasurable process. Using a Direct Routing solution like ours eliminates the feature shortcomings of Microsoft Teams.

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Enjoy More Phone Options

The standard Microsoft Teams experience requires choosing a Teams certified device, leaving you with a small pool of phones to choose from, precluding the use of many cost-effective VoIP phones.

Using’s Direct Routing solution for Teams lifts these restrictions. Grandstream, Yealink, Polycom, Cisco or any other VoIP phone brand you’re interested in becomes compatible when you use our Direct Routing service.

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Cost-Effective Calling Plans

Microsoft’s own calling plans are quite restrictive. With Microsoft Business Voice, a Microsoft Teams bundle license, users get a limited number of minutes per month.

You may find that you burn through these limits, leaving no choice but to use expensive Microsoft’s Communications Credits for the rest of the month. Teams Direct Routing with is completely free and you will only pay the cost of using the service. Connect with us for cost-effective calling plans with unlimited minutes.

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How Does Teams Direct Routing Work?

We handle the Direct Routing set up, so you will only have to deal with two entities: Microsoft and

We map your existing Teams users to our SIP users and connect our hosted PBX solution to the Microsoft Phone System. Our platform seamlessly and efficiently handles external outbound and inbound calls, for an elegant Direct Routing solution. There’s no need for an additional Session Border Controller (SBC) or tech-heavy SIP Trunk setup with us.

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What is the Direct Routing Setup Process?

When you choose, you can be up and running with Microsoft Teams as your business phone system in no time.

Purchase Microsoft licenses and services

Hassle-free calling on any device, from anywhere. Get started in 60 seconds with our softphone apps.

Set up your Teams users

Assign Teams users to staff members via licenses in the Microsoft Admin Panel. You don’t have to configure any phone system elements yet, just get your staff running with their Teams users.

We link Teams users with SIP users

Next we link your users with your Teams users. This will take place on an onboarding call and will only take a few minutes to do.

Transfer phone numbers and configure

Transfer in any existing numbers that you want to keep. You'll then configure your phone system on with all the features you need to create your ideal caller experience.


Microsoft Teams Direct Routing FAQs

Find out more about Microsoft Teams Direct Routing and see how our Teams Direct Routing experts can help your business.

Related FAQ's

What is Direct Routing for Microsoft Teams?
Is Teams Direct Routing cheaper than Microsoft Calling Plans?
How do I configure Direct Routing for Teams?
What is a Microsoft Teams Direct Routing SBC?
Why choose as your Microsoft Teams Direct Routing Partner?
Do I need any extra hardware for Microsoft Teams Direct Routing?
Contact Us

Get Started With Teams Direct Routing

Connect with one of our Microsoft Teams experts on 0330 122 6706 or complete this form to make contact.


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