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Direct Routing for Microsoft Teams is the use of Yay.com to replace Microsoft's Phone System in the back-end.
Your IT admin, meanwhile, unlocks the ability to build your phone system using all the powerful features your business needs to offer your customers the caller experience they deserve.
What’s more, you’ll also benefit from more cost-effective calling plans and a greater number of usable hardware devices.
If your company has been using Microsoft Teams and has been making do with its limited feature-set, it’s time to stop struggling. Yay.com’s Direct Routing solution expands the Teams feature set and offers cost-effective calling plans.
There are many surprising benefits of using Direct Routing vs Microsoft's own Phone System to make and take business calls:
With Direct Routing, you can retain the Microsoft Teams experience that your staff are familiar with even as you power up the backend phone system.
You’ll hold onto Teams’ intuitive navigation, business instant messaging and file sharing and its tight integration with other Microsoft products and services, including Office apps, Outlook mail and Onedrive storage.
Microsoft’s Phone System is underpowered in the backend. With Direct Routing you can combine a more powerful third-party phone system with Teams.
Yay.com, for example, offers multi-level IVR call menus, call recording and a modular call routing panel that makes an easy drag-and-drop exercise of the phone system creation/configuration process.
There have been some particular points of concern for businesses regarding Microsoft Phone System, including the general lack of features (including automated call recording) and the unintuitive admin panel. Using a Teams Direct Routing solution like Yay.com’s eliminates these shortcomings whilst leaving the Teams experience intact.
Microsoft’s own calling plans are quite restrictive. With Microsoft Business Voice, a Microsoft Teams bundle license, UK users get 1200 minutes per month.
As there are no more inclusive calling plans on offer, businesses that make a lot of outbound calls will burn through these limits in around a week, leaving no choice but to use expensive Microsoft’s Communications Credits for the rest of the month.
Direct Routing gives you the means to connect a third party to Teams for more cost-effective calling plans.
* Limited Functionality Only
The standard Teams experience requires choosing a Teams certified device, leaving you with a small pool of phones to choose from, precluding the use of many cost-effective VoIP phones.
Using Yay.com’s Direct Routing solution for Teams lifts these restrictions. Grandstream, Yealink, Polycom, Cisco or any other brand of IP phone you’re interested becomes compatible when you use our Direct Routing service.
More cost-effective calling plans and a larger, more powerful feature-set make
Yay.com's Direct Routing solution for Microsoft Teams the perfect choice for
businesses already using a number of Microsoft 365 business products.
If yours is a large business that needs its phone system to be configurable to mirror your departmental structure, then you’ll need features like multi-level IVR menus, named hunt group creation and call queues with custom audio notices. Whilst unavailable with Microsoft Phone System, Yay.com offers all these and more.
You have the best of both worlds when you use Teams Direct Routing from Yay.com.
Give your team access to external calling through an interface they already know.
Yay.com integrates so quickly and seamlessly with Microsoft Teams that your colleagues won’t even know anything has changed. We power up Teams with unlimited call minutes, granular control and expansive features.
Yay.com handles all parts of this process, meaning you don’t have to deal with multiple providers to get Direct Routing set up. Instead, you’ll deal with just two entities: Microsoft and Yay.com. We’ll connect your Teams users to our SIP users and connect our hosted PBX to Microsoft Phone System while mediating VoIP traffic with our own platform, making ours the most elegant Direct Routing solution on the market.
Ordinarily, you would need a Microsoft-certified Session Border Controller (from the likes of Audiocodes or Cisco), which acts as a sort of “VoIP Firewall” for the voice data on your network, mediating the flow of VoIP traffic between Microsoft Phone System and the public telephone network. You’d then need another provider to set up a SIP trunk for you by which your business calls would be connected to the PSTN.
Teams Direct Routing with Yay.com is completely free. You’ll only pay the cost of using the Yay.com service, which starts at just $19.99 per user per month for a plan that supports the Teams integration.
Microsoft Teams itself is free to use internally, but if you want to interact with users external to the business, you’ll need to start paying for Microsoft licenses.
With any other Teams Direct Routing provider, costs equate to the cost of your standard Microsoft License, plus the cost of Microsoft Business Voice, with the cost of your third party on top of that.
By purchasing Microsoft Business Voice from a Microsoft partner or reseller, you’ll be able to bypass the costs of the calling plan ordinarily included, expunging that redundant spend.
Further, by paying for a third party who offers a Teams Direct Routing solution, you’ll be adding more than enough power and functionality to your business phone system to make it worth any additional cost.
If yours is a large business, request a callback from one of our experts to discuss what we can do for you on pricing, features and making your transition as smooth as possible with five-star ongoing customer support.
When you choose Yay.com, you’ll be pleased to experience a simple process that we’ll walk you through personally, so you can be up and running with Microsoft Teams as your business phone system in no time.
1. Purchase Microsoft licenses and services
To start, you’ll need the paid services of both Yay.com and Microsoft Teams. Read this article for more information on Microsoft Teams licensing. For more information on Yay.com, compare our voice plans.
2. Set up your Teams users
Next, you’ll need to assign your Teams users to staff members by assigning licenses in the Microsoft Admin Panel. You don’t have to configure any elements of your phone system in this step, you’ll just need to get your staff up and running with their Teams users.
3. We link your Teams users with your Yay.com SIP users
Now you hand things over to us! We’ll link your Yay.com SIP users with your Teams users. This will take place during your onboarding call and can be achieved in a matter of minutes. What’s more, we’re currently hard at work to make this process entirely automatic, meaning it’ll soon be even faster and more efficient.
4. Transfer phone numbers and configure Yay.com
You can do this at any time once you’ve signed up with us, but this is where you’ll transfer any existing numbers that you want to keep. You'll then configure your phone system on Yay.com with all the features you need to create the ideal caller experience.
Congratulations! You now have Yay.com’s leading platform powering your business calls while retaining the Teams user experience your staff love.
Enjoy a cost-effective, rich feature set with Yay.com and Teams Direct Routing.
Increase your business' productivity and efficiency with a full-featured unified communications service from Yay.com.
Experience a more powerful, feature-rich Phone System from any location. Bring your business'
remote workers together through instant messaging, voice calls and video.
Find out more about Microsoft Teams Direct Routing and see how our Teams Direct Routing experts can help your business.
Microsoft Teams Direct Routing expands the functionality of Microsoft Teams as a phone system enabling external calls and additional call features.
Direct Routing for Teams is a cost-effective alternative to Microsoft's Calling Plans, as it offers the advantage of cheaper call rates and user licenses.
Simply get in touch with our Microsoft Teams Experts and they will configure Teams Direct Routing with our SIP-based phone system in no time at all.
An SBC (Session Border Controller) protects and regulates communication sessions allowing connection of MS Teams to a service provider. We provide a direct routing service with SBC included.
Benefit from cost-effective unlimited calling plans and a host of powerful calling features such as call recording, call queuing and more. Our robust and resilient phone system handles millions of calls around the globe every day and offer first class support to help you every step of the way.
No extra hardware is needed, so you can use the hardware you're currently using with Microsoft Teams. Our own phone system lets you use the hardware that suits your needs, so organisations aren't limited to just Microsoft Teams phones.
Call an expert now on 0330 122 6706 or complete the form below to get in contact.
Check out our Microsoft Teams blogs for more details.View all blog articles