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Latest Articles
August 25 2023
Find out how warm transfers can help your teams appear more engaging, what the difference is between warm and cold transfers, and how our best practice tips can boost your caller satisfaction.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
August 1 2023
With the upcoming switch from PSTN to VoIP, we look at what processes other countries have taken when they decided to migrate their own copper line networks.
Article by
Adrian - Digital Marketing at Yay.com
6 min read
April 26 2023
Enhance caller experience with our business voicemail greeting examples. Optimise your greetings and create a mailbox that your customers are happy to leave a message on.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
March 23 2023
Get your business up to speed before the PSTN and ISDN switch off in 2025. Discover what digital VoIP technologies will mean for business landlines in the future.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
February 6 2023
WIFI Calls vs. VoIP - Are they the same? Find out how VoIP calls differ from WIFI calls.
Article by
Adrian - Digital Marketing at Yay.com
4 min read
January 30 2023
From stormy weather to the ever-changing business climate, it pays to stay ahead of the curve, building a culture of preparedness and a renewed focus on growth.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
Revised November 2 2022
VoIP apps or VoIP desk phones, which is better and why? We discuss how VoIP desk phones could be obsolete with the availability of greater and more powerful VoIP apps .
Article by
Alex - Content Manager at Yay.com
7 min read
September 14 2022
What is the phonetic alphabet and how can it be used to improve customer service calls in your business? See how this resource can be used to strengthen your business calling.
Article by
Adrian - Digital Marketing at Yay.com
4 min read
August 31 2022
From higher call quality to call analytics, see how a flexible Cloud phone system can provide cost-effective, functional solutions to help estate agencies grow.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
July 26 2022
Compare call route techniques and decide which one is the most appropriate solution for your teams.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
Revised July 21 2022
Migrating your organisation to a new phone system can seem daunting, but with our checklist, moving to VoIP can be a much smoother process for you.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
Revised June 15 2022
What should you look for when purchasing a VoIP phone? We give you tips on common considerations when pairing VoIP phones with a VoIP service.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
