Find out how warm transfers can help your teams appear more engaging, what the difference is between warm and cold transfers, and how our best practice tips can boost your caller satisfaction.
With the upcoming switch from PSTN to VoIP, we look at what processes other countries have taken when they decided to migrate their own copper line networks.
Enhance caller experience with our business voicemail greeting examples. Optimise your greetings and create a mailbox that your customers are happy to leave a message on.
Get your business up to speed before the PSTN and ISDN switch off in 2025. Discover what digital VoIP technologies will mean for business landlines in the future.
From stormy weather to the ever-changing business climate, it pays to stay ahead of the curve, building a culture of preparedness and a renewed focus on growth.
VoIP apps or VoIP desk phones, which is better and why? We discuss how VoIP desk phones could be obsolete with the availability of greater and more powerful VoIP apps .
What is the phonetic alphabet and how can it be used to improve customer service calls in your business? See how this resource can be used to strengthen your business calling.
From higher call quality to call analytics, see how a flexible Cloud phone system can provide cost-effective, functional solutions to help estate agencies grow.