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Latest Articles
August 25 2023
Find out how warm transfers can help your teams appear more engaging, what the difference is between warm and cold transfers, and how our best practice tips can boost your caller satisfaction.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
July 26 2022
Compare call route techniques and decide which one is the most appropriate solution for your teams.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
