Business Phone System Features

Our Cloud VoIP Phone System service has a huge range of features and is constantly growing to meet our customers business and office VoIP phone system needs.
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VoIP Phone System

HD Quality Calls

Unrivalled high definition audio calls via our VoIP phone system.
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Call Encryption

Increased security for voice calls over your business phone system.
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Music On Hold

Make sure your business sounds the best with our hosted VoIP music on-hold features.
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Voicemail

Create voicemail mailboxes for individuals or teams of users.
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SIP Trunks

Configure SIP Trunks to send calls to your own on-premises hardware PBX.
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Video Conferencing

Use our video conferencing solution to connect with your team wherever they are in the world.
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Phone Number Transfers

Transfer in your existing phone numbers to benefit from our low call rates.
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User Extension Management

Easily manage your users and extensions from your online dashboard.
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Audio Library

Comprehensive audio library features to use with your cloud phone system.
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Business SMS

Send text messages to your clients, customers and colleagues from your business phone number.
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Your Device, Your Way

iOS, Android Apps

Free VoIP calling app for all Android and iOS phones.
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Windows, Mac and Linux Apps

Free VoIP calling app for Windows, MacOS and Linux operating systems.
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Browser Based Phone

Free browser-based softphone app for VoIP calls.
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Use Any Hardware

Use the VoIP phone or hardware that you want to with our VoIP phone system.
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Video Calls

Conduct video calls no matter your location, without the need for complicated hardware.
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Fax To Email

Receive and send email to fax in conjunction with your own business VoIP phone number.
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Call Handling

Call Forwarding

Route inbound calls to multiple destinations, features and extensions with smart call routing.
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Hunt Groups

Create hunt groups for your teams and departments.
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Call Assurance

Full control over acceptance of forwarded calls.
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Time Of Day Routing

Extensive Time Diary routing features allow you to route calls based on the time of day and day of the week.
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Call Screening & Blocking

Full control over screening and blocking incoming calls.
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Caller ID Routing

Effortlessly route inbound calls based on Caller ID.
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IVR Call Menus

Create sophisticated touch tone IVR call menus for inbound calls.
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Dial By Extension

Allow your callers to get straight through to the extension they want with Dial By Extension.
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Call Queuing

Keep callers on the line with our advanced call queue system.
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Wallboard Statistics

View your most important business call statistics with custom office Wallboards.
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Call Management

Call Logs

See full histories of calls made and received, via your online dashboard.
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Call Recording

Listen, Whisper and Join calls. Improve your employee training with our Call Monitor feature.
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Staff Presence Indication (BLF)

Easily see the status of your team with Busy Lamp Field (BLF) indicators.
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Conference Bridges

Hold conference calls in virtual meeting rooms and enable callers to participate via unique PIN access.
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Call Monitoring

Listen, Whisper and Join calls. Improve your employee training with our Call Monitor feature.
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Voicemail Transcription

Receive your voicemail messages in text form, direct to your email inbox.
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Alternative Caller ID

Present as phone numbers that aren't yet transferred to us and benefit from our low call rates.
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Voicemail To Email

Receive Voicemail messages direct to your email inbox.
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Short Code Commands

Access business phone system features via speed dial commands
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Missed Call Alerts

Ensure you're always in the loop with missed call alerts.
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Call Parking

Free up your phone lines by parking calls and give your customers a comfortable, enjoyable caller experience.
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Integration

Full API Access

Use our VoIP API to create a custom solution powered by our versatile VoIP service.
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Hardware Provisioning

Pre-configure your VoIP phone handsets so they're ready to use straight out of the box
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Click to Dial (Chrome, Firefox)

Automatically dial phone numbers with just a single click.
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Roles and Permissions

Secure access control over your business phone system with member roles and granular permissions for your team.
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Webhook Notifications

Receive real-time event notifications relating to your hosted VoIP service via your website or app.
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Phone Book Manager (Office 365, Google Contacts, Phones and Apps)

Easily create and import phone book contacts directly to your VoIP phones and apps.
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Cloud Storage Sync

Backup call recordings to your Dropbox or Google Drive.
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Text To Speech

Easily create audio for voicemail greetings, call routes, voice prompts and more using our text to speech feature.
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CRM Integration (Zoho, Hubspot, Pipedrive & more)

Integrate your favourite CRMs and apps including Zoho, Hubspot and Pipedrive with your business phone system.
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Reseller Features

WYSIWYG VoIP Store Creator

Set pricing for phone numbers.
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Custom Branded Reseller

Your website, your brand. Yay.com is nowhere!
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Control Retail Rates

Set pricing for phone numbers.
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Choice of Payment Models

Let Yay.com collect your funds generically or collect yourselves.
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Custom Domain Integration

Use a subdomain of voipcp.com to mask Yay.com.
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Are you ready to take your business communications to the next level?