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4.95 / 5 Average

Rated EXCELLENT by 651 customer reviews

  • Excellent information on website to help me confirm details of my proposed free VOIP trial and excellent support yesterday with set-up and start of that trial. Well done to everyone, and thanks - I look forward to a super ongoing relationship!Richard

  • I rang unsure of how to install our new system and it was no bother to yay at all to do it all for us. No fuss, no hassle they just done the work for us and checked it before letting us go it alone. Thank you guys, we really appreciate your support.Katrina

  • I was trying to setup my ip phone on the YAY control panel and had a few problems. Just as I was about to try another day I received a call from Conner from YAY support; just at the right time! Within 2 minutes he had me up and running. Great service, thanks Conner!Jack

  • We are just transitioning from another VoIP provider to yay. I have found the portal easy to use. The call routing concept is totally different to the other providers we've used but it makes sense and is easy for a VoIP newbie to understand. Topped off with really good and friendly support yay gets 10/10 so far!Paul

  • I have dealt with Yay.com with both digital services and purchasing of hardware. They have always took the time to deal with queries that I had. Their support is next to none. Very friendly staff to deal with.Kurt

  • So glad I chose yay.com. Service is excellent! Connor called me just minutes after I registered on the website, he helped me set everything up there and then. Together we had the phone working, just as I wanted it within the one call. Thank you for making it so easy.Shirley

  • I just want to say that I had a really frustrating issue with my VOIP service . I called and got through to Jez. He was so pleasant, patient and helpful and stayed with me working through every possibility until all was resolved. It was annoying that it took so long but the manner of help from Jez was superb.. THANK YOU! Myron

  • Yay is a wonderful provider and I honestly highly recommend them if you need to install voip for your business. Apart from the tech side, that we never had any issues, software is easy to install, directions are clear etc, their customer service is outstanding. They will do all the work for you, very promptly and give you detailed instructions if you have to do yourself. When there are any issues and your voip is not working they can log in remotely and fix for you. Finally their prices are very competitive which of course is an added value. We have been using them for about 2 years now and I would never consider changing provider. Keep up the good work Yay team!Marina

  • Excellent service, delivered next day, tracking number issued. Product arrived well packed. Pleased with the service, would definitely recommend yay. Edmond

  • Very happy with guys. I have been a VoIP user for nine years and as such used various providers. With yay, the portal is second to none and coded in a simple logical easily accessible manner. If there is an issue (and its only ever been user or 3rd party provider for transfer) then the small team are each individually competent and have the capacity of thinking on their feet. It really is a joy to have a service provider of this caliber. Thanks guys! Martine

  • After dealing with BT for 3 years, it has been a breath of fresh air to swap over to Yay.com. The process has been really easy and even today when I rang up to get our new phones to connect, Jez, the tech guy was really good and it was done in a matter of minutes. Finally - a company which understands the meaning of "customer service". "Viva la VOIP revolution!!"Clive

  • Yay,com made our company go 'YAY!' big time. Our previous supplier (e-receptionist) were giving us a hard time with porting our phone number over to Yay.com. The porting team at Yay.com was SUPER helpful, emailing our previous supplier directly, pushing them for all details required and eventually porting our number super quickly. After the number has been ported setting up the call routing, welcome message, music and voicemail was a breeze. So fun, simple, quick and easy. There's no comparison between our old supplier and Yay.com. Yay.com made our experience as easy and simple as possible. I would highly recommend it to anyone looking for a reliable solution. Nitzan

  • Every time I have emailed a query through to support I had nothing but a first class service, Jaz and Matt have both been outstanding communicators, know their product and clearly have their heart in the job. When it comes to customer service I can normally tear a company apart and put together a decent and valid complaint, but this is not the case with Jaz Matt and YAY.com. Excellent, first class recruitment and training on YAY's part. An inspiration to the industry. Alex

  • I didn't know anything about VOIP but I needed more flexibility than I was getting from my existing landline provider. A colleague suggested yay.com so I called them and they explained how it all works. I decided to switch and they made the whole process as smooth as possible. Great team and yay.com, thank youDaniel

  • We signed up for a telephone line with Yay.com and their customer service was so good we then moved all of our other lines to them also. They made the process very simple and are very helpful and friendly. Couldn't recommend them highly enough. Laura

  • Sometimes we need the phones to do a specific thing so i give the guys a Yay a call. They are always very helpful and so far have found a solution every time i ring. I think the platform is very powerful. It allows us to answer calls when im in a shopping centre, but the customer thinks i am in a call centre in a office. Kiran

  • Just started with Yay.com. Not only can you can actually talk to their staff easily, but they realise that not everyone is an expert in telecommunications and are happy to explain in detail where necessary. Everyone I have spoken to to date has been very friendly, and see to want to assist, but they are also knowledgeable. The service to date seems to be good and easy to use. The dashboard offers detailed information on all of the important aspects of running the account. So far so good.Alex

  • Despite some difficulties with another provider Yay support staff enabled me to transfer all of my domains to Yay and enabled me to setup and reestablish control over my Domain Management. I am a lot happier now thanks to the willingness of YAY Support Staff to engage and get things moving in the right and appropriate direction. Very Happy Customer.Stephen

  • As an innovative and developing Company we need a complex and efficient communications system that can be tailored to our unique requirements. We are very pleased with Yay.com and their ability to supply us with the correct systems and to respond quickly to our enquiries. Thanks to Connor for his assistance today.Debbie

  • We moved our phone system from another well known provider last year to Yay.com and it's been one of the best things we've done. As a multi-site business we needed a system agile enough to cope with our demands. The Yay platform has everything we need and more. The only downside is that it's all prepay whereas our old provider allowed Direct Debit payment - however, that didn't put us off as it's still well worth the switch. Very highly recommended.David

  • Superb staff response - quick, polite, efficient. Just what I wanted and not a second spend. I felt like I was speaking to a customer-focused agent who knew exactly what I needed to do.Niklas

  • I am new to Voip and totally clueless. I thought sip was something you did with a cold beer. Thanks to the friendly enthusiastic support (and patience) from everyone at YAY all my questions, queries and problems were resolved. Special thanks goes out to Jez and his colleague who managed to fix a problem that I created. To say that they went the extra mile would be an understatement! Great customer service.Emilio

  • This is a great site and provides a great service. Their customer support is impeccable and they are always prompt to respond to your requests and help where they can. As a provider they are very cheap in comparison with other similar VOIP providers. I highly recommend them. Marina

  • Had issues setting up my grandsrtream ht802 device, Connor done everything for me and got my device running again. Brilliant service and highly recommended. Imran

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