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4.95 / 5 Average

Rated EXCELLENT by 612 customer reviews

  • Excellent call handler, sorted out my technophobe issue with extreme professionalism. Totally happy with the service provided and would highly recommend. Thank you so very much :) Ally

  • Excellent information on website to help me confirm details of my proposed free VOIP trial and excellent support yesterday with set-up and start of that trial. Well done to everyone, and thanks - I look forward to a super ongoing relationship!Richard

  • Connor was very patient considering that, as an IT Pro(aparently) I was a complete plan! Yay! We're back up and running, thanks for your patience!!Rob

  • The customer service is second to none. We call up and ask them to make changes for us alot and they always happily do it. Excellent! Tami

  • Meg, the lovely young lady explained in detail my issue with configuring my GXP2140 phone. She was very patient and extremely polite throughout our long tutorial. I got off the phone feeling that my customer experience with Yay.com was a very positive one indeed, thanks to Meg. Andrew

  • I didn't know anything about VOIP but I needed more flexibility than I was getting from my existing landline provider. A colleague suggested yay.com so I called them and they explained how it all works. I decided to switch and they made the whole process as smooth as possible. Great team and yay.com, thank youDaniel

  • Extremely happy with service, staff are very helpful and polite. Support was also great took the time to make sure services were working as they should, system is very good too easy to understand and lots of useful stuff as well thanks for the great service Sean Owen Complete Signage Ltd Sean

  • So glad I chose yay.com. Service is excellent! Connor called me just minutes after I registered on the website, he helped me set everything up there and then. Together we had the phone working, just as I wanted it within the one call. Thank you for making it so easy.Shirley

  • I was introduced to Yay.com by a colleague. Not being a tech-savvy person, Meg especially, and also Connor and the other customer service personnel I have had the pleasure of speaking with have exceeded my expectations with their help and support! From the initial set-up to the understanding of the dashboard etc has been an excellent experience and I would not hesitate to recommend Yay.com. Christine

  • Very friendly and helpful support staff which make the process of getting everything setup easy. Jez and Meg have gone the extra mile to help, good work guys! Good feature set with flexible options at a good price.Gareth

  • We needed to make a quick exit from the office as "The Beast from the East" and Storm Emma descended, so we put in a call to Yay for help with diverting the phone lines to our mobile numbers. Jez was brilliant - he reassured us that it wasn't a problem to do and told us to get moving while he handled it. He then sent us an email letting us know when all the temporary lines had been set up and when they're due to revert back, so everything was already working by the time we got home. I even received a call from a client through my hands-free car kit on my journey home (a 20 minute journey which took almost 3 hours) so we're really pleased with the service and it means we have very happy clients because we can continue working while most other businesses are being forced to close.Amy

  • Cancelled my domestic landline due to the high cost and moved to Yay's PAYG service. Transferred old landline number with no hassle. Now works a treat! Great service and customer support!Conor

  • I found the service provided by Matt of a high standard. He was extremely helpful and resolved my problem with ease. 100% recommended!Ash

  • Yay,com made our company go 'YAY!' big time. Our previous supplier (e-receptionist) were giving us a hard time with porting our phone number over to Yay.com. The porting team at Yay.com was SUPER helpful, emailing our previous supplier directly, pushing them for all details required and eventually porting our number super quickly. After the number has been ported setting up the call routing, welcome message, music and voicemail was a breeze. So fun, simple, quick and easy. There's no comparison between our old supplier and Yay.com. Yay.com made our experience as easy and simple as possible. I would highly recommend it to anyone looking for a reliable solution. Nitzan

  • We moved our phone system from another well known provider last year to Yay.com and it's been one of the best things we've done. As a multi-site business we needed a system agile enough to cope with our demands. The Yay platform has everything we need and more. The only downside is that it's all prepay whereas our old provider allowed Direct Debit payment - however, that didn't put us off as it's still well worth the switch. Very highly recommended.David

  • We signed up for a telephone line with Yay.com and their customer service was so good we then moved all of our other lines to them also. They made the process very simple and are very helpful and friendly. Couldn't recommend them highly enough. Laura

  • Really easy to use website, clear directions and easy to monitor existing services. A day after signing up I received a welcoming call that was very efficient and courteous offering additional help and ensuring I was happy with the current set up. Great service that you guys!Adam

  • Only been using them for a few days so can only comment on what they have done so far which has been excellent. Have spoken to 3 different people all of whom have been very polite and professional, have dealt with Connor twice and so far would rate him 5 stars. Keep up the good work.Lee

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