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4.96 / 5 Average

Rated EXCELLENT by 783 customer reviews

  • Got straight through to tech support within a few seconds of calling, Connor was very helpful and super efficient in getting our new phone connected! Benjamin

  • Blown away, Jez was super helpful. He got us up and running right away. Our VOIP phone was delivered in less than 24 hours - AMAZING!Martin

  • Excellent Support team! Was able to talk me through every step needed with competence which was very useful for someone out of their depth like myself.Ryan

  • Brill Service. Konnor was amazing! Made life so much easy for us. Could not have expected a better service. Will highly recommend. Abdullah

  • Amazing service and after sales always on the ball. I would totally recommend to others looking for a voip service . Have tried many others & Yay is the best. Mark

  • Really impressed with the service. Friendly knowledgable staff, help to set things up, all questions answered. Highly recommended.Fiona

  • After being left in the dark by another member of staff for about a week, I was relieved to speak to a delightful chap by the name of Konnor who literally lead me through everything I needed to know, step by tiny step, until I had a grip on how this Voip thing works! He was on the phone to me for 53 minutes making sure that my upgrade from free trial went smoothly. I don't remember customer service like that anywhere before! Thank you very much...Gregory

  • The website was very well laid out and easy to follow and well explained. when I phoned up for technical support I was impressed that I got to speak to a 'person' very quickly. With a lot of companies you can spend ages going through various menus and being put on hold. The staff I have spoken to on the phone have been very helpful and polite. I am not particularly technically minded but they took the time to explain things well. Overall - EXCELLENT!John

  • Excellent service and cannot fault them! After a few emails back and forth with their help department regarding best package for me and to gain an understanding of the packages, I carried out a free trial which was a great help and signed up straight away. The guys at Yay have been on hand to talk me through the setting up process and have been amazing. Would highly recommend to anyone who is looking for a quality provider at a great price. Kelly

  • Customer support at Yay is first-rate. I had very limited understanding of VOIP phone systems, they explained the ins and outs and got my system setup and started within no time. Thank you!Bridgeway

  • Second small company converted to Yay was very impressed first time around when you were just starting out, now you are bigger great to find the same level of service. Any technical problems and queries are always handled first touch by helpful staff. When you have recommended a supplier this is exactly what you need not layers of customer service staff who know less than you.Kickstart

  • I have found all the team at Yay very helpful, especially Meg who has guided me through the set up and configuring apps and voicemail. As someone who is not tech minded I initially found the prospect of voip daunting and had put off the purchase due to the condescending attitude of other tech firms. Yay are the total opposite and a joy to work with and are super helpful. I can't thank them enough.Dean

  • Konnor Munt is a legend!!! 5 times I have tried to get different phones in the office and every previous time technical glitches have made turn back to painful BT. Konnor has been great to spec and deliver a fantastic system with more bells and whistles than I can think what to do with and cool phones. This is going to save us a fortune in time and money. Well done yay and well done Konnor great job!Phillip

  • In a small consulting company, you wear many hats. To keep everything on track and running smoothly and keep your own customers happy, good quality support from your suppliers is crucial. The support I have received from Yay has been excellent so far. For this reason, I would receommend them. Simon

  • Meg on tech support was fantastic. She had a lovely manner and knew how to fix any of my problems. Best service I've had in a long time.Luke

  • im really not very good with computers but Victoria was very patient with me and actually stayed on 20 minutes after work to get me up and running 10/10 for customer care anyway Ursula

  • Outstanding customer service as always from this company. Konner went above and beyond for me today to help me set up personal messages on my business line. Love this company, keep up the great service! Nasra

  • I spoke with Konnor this morning, he was so helpful and competent, assisting me with my query quickly and effectively, even when I had to abandon him mid-call and talk to someone else! Thank you Konnor. Heather

  • Matt was really helpful and friendly - helped solve our issues and didn't laugh at how untechnical I was! Awesome service :-) Katey

  • (My second review of Yay.com, updating my previous review after three months' experience) It was a big and frightening step, switching our business to a VOIP phone system. I ws nervous that it wouldn't be business-grade reliable, having experienced Skype calls which can occasionally be flaky, but the switch has gone quite smoothly although I bought and configured all the phones myself which was a steep learning curve, because I got excellent support from Yay.com. Our new system is better than what we had before, we can make more concurrent calls, the audio quality is better, the management is better. The other day I wasn't working, and none of the sales staff turned up to work first thing. No-one else knew how to switch the nighttime service off so the boss phoned me panicking, and I did it online from where I was, in a few seconds. Couldn't have done that before! Yay have been superb throughout, and our phone bills have approximately halved. All too often technology is a source of stress, but just occasionally I come across something that gives me a warm feeling inside. Spreadsheet software is one such example, but then I'm a nerd. Yay.com and their VOIP service is another. Highly recommended.Richard

  • I have recently been tasked with moving our phone system away from BT for one reason or another. While shopping around the many VOIP providers I came across yay.com. I immediately liked their website and the features they offer, everything was very transparent and easy to understand. I called on a couple of occasions to make sure the system was right for me and spoke to Meg and Daisy, both were lovely to deal with and explained everything thoroughly which made me feel confident that choosing yay.com was the right way to go. I did not feel pressured in any way. I am now halfway through my 30 day free trial period and I am impressed with the system, it's extremely simple to use - put it this way everything just works! After buying the new handsets I did have a problem where the phones weren't ringing as they should be. I called Konnor to give me a hand and we got it sorted. Turns out it was an issue on my network, nothing to do with their service. Konnor is an incredibly nice guy to deal with. He did not stop until it was sorted. After my experience with him I feel confident that yay.com support are more than happy to deal with any issue their customers have no matter how insignificant. Based on my experience with this company so far I do not have any regrets choosing them for my VOIP services and I would recommend them 100%.Mark

  • Took a short while to get things sorted but the operator on the phone was very helpful and spoke to me every step of the way until it was finally sorted.Kirstie

  • I have just had an exemplary call with Yay.com where my phones were set up effortlessly remotely within a few minutes and explanation given clearly and with great patience. Thank you Meg... exceptional!Charles

  • Ordered a TP-Link Passthrough Powerline. At the time, Yay had it for sale at a cheaper price than Amazon. Ordered the article online and it was despatched and delivered very quickly (with parcel tracking). Highly recommend dealing with Yay.Dennis

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