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4.94 / 5 Average

Rated EXCELLENT by 583 customer reviews

  • The Yay.com staff are always super helpful whenever I call. Don't lose your 'small team-happy to help' feel. This is a stark contrast to most in the telecoms industry and why I would recommend Yay. I would consider the fact I can call and speak to one of a small team who I can recognise a real USP.Jake

  • Every question answered, the staff are really helpful. I spoke to three different people on three separate calls and each one was super helpful. Top marks for your customer service, will be telling all my friends/colleagues. Thank you for all your help.Matthew

  • We've used Yay.com for over two years now. Their product is excellent and their customer service is exceptional. Special mention for Meg in customer services who is absolutely brilliant. Highly recommended.Craig

  • Been with Yay.com for over 3 years. One of the best business decisions I have made. Service is brilliant and efficient. I also love how flexible the service is, literally turn things on and off as you wish. I would recommend all businesses to give Yay.com a go. InXpress

  • Meg, the lovely young lady explained in detail my issue with configuring my GXP2140 phone. She was very patient and extremely polite throughout our long tutorial. I got off the phone feeling that my customer experience with Yay.com was a very positive one indeed, thanks to Meg. Andrew

  • I had an issue with two of the phones and couldn't work out why, the support team were able to sort out the problem very quickly and the customer service was great.Charlotte

  • The team at Yay, especially Daisie and Jez, are excellent! It's great to get through to a real person almost immediately and their knowledge and enthusiasm is amazing. They were able to quickly solve my fairly non-standard set-up and could not have been more supportive. I'm extremely happy with my decision to choose Yay for my business telephony requirements and have been singing their praises to anyone I can!Jaimie

  • Very friendly and helpful support staff which make the process of getting everything setup easy. Jez and Meg have gone the extra mile to help, good work guys! Good feature set with flexible options at a good price.Gareth

  • Been with them since June 2017. Initially skeptical of VOIP. Excellent customer service and easy move over to them. Brilliant clear service. Has also saved me money! Brilliant company all round. Justin

  • I found the service provided by Matt of a high standard. He was extremely helpful and resolved my problem with ease. 100% recommended!Ash

  • Everything. Every question was answered. The setup was done for us in no time at all we up and running in a few minutes. Jez was brilliant!Steve

  • Yay has outstanding customer care and an easy to use the software. We are very happy with Yay and their service and would recommend them to anyone who is looking for a good VoIP service Rebecca,

  • We had a problem with exceeding the global rate limit when making requests through the Yay API. I called customer support at Yay and got a very good response. We had our API rate limit increased within minutes, which resolved the problem. The support call was very professionally handled. The technical resolution to the problem was very swift. Thanks for your help Yay!Andy

  • Really easy to use website, clear directions and easy to monitor existing services. A day after signing up I received a welcoming call that was very efficient and courteous offering additional help and ensuring I was happy with the current set up. Great service that you guys!Adam

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