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4.95 / 5 Average

Rated EXCELLENT by 623 customer reviews

  • Excellent information on website to help me confirm details of my proposed free VOIP trial and excellent support yesterday with set-up and start of that trial. Well done to everyone, and thanks - I look forward to a super ongoing relationship!Richard

  • The customer service is second to none. We call up and ask them to make changes for us alot and they always happily do it. Excellent! Tami

  • I was trying to setup my ip phone on the YAY control panel and had a few problems. Just as I was about to try another day I received a call from Conner from YAY support; just at the right time! Within 2 minutes he had me up and running. Great service, thanks Conner!Jack

  • Very friendly and helpful support staff which make the process of getting everything setup easy. Jez and Meg have gone the extra mile to help, good work guys! Good feature set with flexible options at a good price.Gareth

  • I found the service provided by Matt of a high standard. He was extremely helpful and resolved my problem with ease. 100% recommended!Ash

  • I just want to say that I had a really frustrating issue with my VOIP service . I called and got through to Jez. He was so pleasant, patient and helpful and stayed with me working through every possibility until all was resolved. It was annoying that it took so long but the manner of help from Jez was superb.. THANK YOU! Myron

  • Connor was very patient considering that, as an IT Pro(aparently) I was a complete plan! Yay! We're back up and running, thanks for your patience!!Rob

  • Yay is a wonderful provider and I honestly highly recommend them if you need to install voip for your business. Apart from the tech side, that we never had any issues, software is easy to install, directions are clear etc, their customer service is outstanding. They will do all the work for you, very promptly and give you detailed instructions if you have to do yourself. When there are any issues and your voip is not working they can log in remotely and fix for you. Finally their prices are very competitive which of course is an added value. We have been using them for about 2 years now and I would never consider changing provider. Keep up the good work Yay team!Marina

  • Extremely happy with service, staff are very helpful and polite. Support was also great took the time to make sure services were working as they should, system is very good too easy to understand and lots of useful stuff as well thanks for the great service Sean Owen Complete Signage Ltd Sean

  • Very happy with guys. I have been a VoIP user for nine years and as such used various providers. With yay, the portal is second to none and coded in a simple logical easily accessible manner. If there is an issue (and its only ever been user or 3rd party provider for transfer) then the small team are each individually competent and have the capacity of thinking on their feet. It really is a joy to have a service provider of this caliber. Thanks guys! Martine

  • Yay,com made our company go 'YAY!' big time. Our previous supplier (e-receptionist) were giving us a hard time with porting our phone number over to Yay.com. The porting team at Yay.com was SUPER helpful, emailing our previous supplier directly, pushing them for all details required and eventually porting our number super quickly. After the number has been ported setting up the call routing, welcome message, music and voicemail was a breeze. So fun, simple, quick and easy. There's no comparison between our old supplier and Yay.com. Yay.com made our experience as easy and simple as possible. I would highly recommend it to anyone looking for a reliable solution. Nitzan

  • Really easy to use website, clear directions and easy to monitor existing services. A day after signing up I received a welcoming call that was very efficient and courteous offering additional help and ensuring I was happy with the current set up. Great service that you guys!Adam

  • I didn't know anything about VOIP but I needed more flexibility than I was getting from my existing landline provider. A colleague suggested yay.com so I called them and they explained how it all works. I decided to switch and they made the whole process as smooth as possible. Great team and yay.com, thank youDaniel

  • We signed up for a telephone line with Yay.com and their customer service was so good we then moved all of our other lines to them also. They made the process very simple and are very helpful and friendly. Couldn't recommend them highly enough. Laura

  • We needed to make a quick exit from the office as "The Beast from the East" and Storm Emma descended, so we put in a call to Yay for help with diverting the phone lines to our mobile numbers. Jez was brilliant - he reassured us that it wasn't a problem to do and told us to get moving while he handled it. He then sent us an email letting us know when all the temporary lines had been set up and when they're due to revert back, so everything was already working by the time we got home. I even received a call from a client through my hands-free car kit on my journey home (a 20 minute journey which took almost 3 hours) so we're really pleased with the service and it means we have very happy clients because we can continue working while most other businesses are being forced to close.Amy

  • Cancelled my domestic landline due to the high cost and moved to Yay's PAYG service. Transferred old landline number with no hassle. Now works a treat! Great service and customer support!Conor

  • As an innovative and developing Company we need a complex and efficient communications system that can be tailored to our unique requirements. We are very pleased with Yay.com and their ability to supply us with the correct systems and to respond quickly to our enquiries. Thanks to Connor for his assistance today.Debbie

  • We moved our phone system from another well known provider last year to Yay.com and it's been one of the best things we've done. As a multi-site business we needed a system agile enough to cope with our demands. The Yay platform has everything we need and more. The only downside is that it's all prepay whereas our old provider allowed Direct Debit payment - however, that didn't put us off as it's still well worth the switch. Very highly recommended.David

  • Excellent call handler, sorted out my technophobe issue with extreme professionalism. Totally happy with the service provided and would highly recommend. Thank you so very much :) Ally

  • So glad I chose yay.com. Service is excellent! Connor called me just minutes after I registered on the website, he helped me set everything up there and then. Together we had the phone working, just as I wanted it within the one call. Thank you for making it so easy.Shirley

  • I was introduced to Yay.com by a colleague. Not being a tech-savvy person, Meg especially, and also Connor and the other customer service personnel I have had the pleasure of speaking with have exceeded my expectations with their help and support! From the initial set-up to the understanding of the dashboard etc has been an excellent experience and I would not hesitate to recommend Yay.com. Christine

  • Only been using them for a few days so can only comment on what they have done so far which has been excellent. Have spoken to 3 different people all of whom have been very polite and professional, have dealt with Connor twice and so far would rate him 5 stars. Keep up the good work.Lee

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