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4.95 / 5 Average

Rated EXCELLENT by 696 customer reviews

  • I have always been able to get straight through to a knowledgeable and helpful person who has quickly understood both our needs and my problem in this case - particularly helpful service from Connor!Larry

  • Meg is an awesome lady who dealt with a difficult situation I had most professionally! The aftercare by this lady was AWESOME and if you give your employees awards, you need to make sure hers is GOLD!Roy

  • Excellent service, delivered next day, tracking number issued. Product arrived well packed. Pleased with the service, would definitely recommend yay. Edmond

  • Yay.com have been fantastic throughout, from makes it super easy to port my number over, to helping my set up our phones in the office and get them connected. Support even called me and did a remote screen share so I didn't have to follow any complicated instructions!Marc

  • Such a helpful team who always answer the phone within the first couple of rings and have all the answers about their products and services. Have been using them for just over a year now and would recommend them as a partner for Comms.Carmen

  • Every dealing we have had with the team at YAY so far has been outstanding. From the initial setup, through to the (exceptionally rare) technical issues, everything has been as smooth as we could possibly hope for. As a busy Recruitment Company our phones are the lifeblood of our business, and it's important for us to be able to trust our suppliers, and I couldn't recommend YAY enough. Excellent all round.Adam

  • A great company. The services and prices are awesome. And the people are great; friendly, polite, and knowledgeable. They have everything I need.Jason

  • VOIP is simple in principle, but setting up, configuring and managing lines and services does pose a few challenges. YAY is absolutely outstanding in helping customers. The online dashboard is very comprehensive and easy to use, so many routine tasks are easily self-administered. What's even better is YAY's UK-based support staff. They are the best in the business - knowledgeable, friendly and helpful. And best of all, nothing is too much trouble for them - walking customers through sometimes-complicated situations, using plain English and ensuring customers know what's going on. Simply outstanding!!Paul

  • Excellent customer service! Always respond quickly & more importantly efficiently to queries or problems - not that there are often problems! Excellent phone service too, very happy. Mel

  • Support staff brilliant and very patient. Even though it took over an hour and multiple calls they fixed my problem in a few hours. Thanks Paul

  • After dealing with BT for 3 years, it has been a breath of fresh air to swap over to Yay.com. The process has been really easy and even today when I rang up to get our new phones to connect, Jez, the tech guy was really good and it was done in a matter of minutes. Finally - a company which understands the meaning of "customer service". "Viva la VOIP revolution!!"Clive

  • Spoke to Jezz absolutely amazing guy. Also have dealt with Megg and i believe Matt. Cant fault the team brilliant so glad we signed up with you guys. Thank youRosovannio

  • Every person I have ever spoken with at Yay makes me realise just how poor the customer service is just about everywhere else!Graham

  • ABSOLUTELY FABULOUS This companies attention to detail and INCREDIBLY BRILLIANT customer service has blown me away and restored my belief in the existence of companies out there that really DO CARE about their end users. Jez was my contact, but it truly was a team effort! USE THEM, BUY from them....they will make your experience a great one!Gabrielle

  • Great service, Great value for money bundles and an extremely user friendly system. Signed up same day and my system was up and running. Received support from Daisy who was professional friendly and patient. Highly recommended Yay!!Misheck

  • I have to say that it is not only very pleasant, but remarkably refreshing to have found an IT company with a customer service team that is not only efficient and knowledgeable, but friendly as well !!Alex

  • Jez reached back once the domain forwarding for .APP. went live because i previously asked for it. Thanks a lot for such care!Emad

  • I am new to Voip and totally clueless. I thought sip was something you did with a cold beer. Thanks to the friendly enthusiastic support (and patience) from everyone at YAY all my questions, queries and problems were resolved. Special thanks goes out to Jez and his colleague who managed to fix a problem that I created. To say that they went the extra mile would be an understatement! Great customer service.Emilio

  • The gent "Jez" i think his name was? He was awesome and a credit to your organisation, nothing was to much trouble even though I am bit of a technical dinosaur. I hope he goes far and from a company customer service absouulte top class!!! Scott

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