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4.94 / 5 Average

Rated EXCELLENT by 559 customer reviews

  • I can't believe how helpful you guys are. I have had more communication from you in 2 weeks as you arrange my number transfer than my previous provider did in 8 yrs. I look forward to using your service fully once the transfer has gone through & it seems like I have picked the right company to use. Very very impressed.Kevin

  • We've used Yay.com for over two years now. Their product is excellent and their customer service is exceptional. Special mention for Meg in customer services who is absolutely brilliant. Highly recommended.Craig

  • Absolutely first class service - the initial set up had some new aspects that I wasnt familiar with and Daisy and Meg were happy to talk me through them. Later when we switched our number over we had a problem with our broadband provider and even though this wasnt their problem Daisy bent over backwards to help me provide my BB supplier with the right information to sort it out. The system itself is very very versatile with many features included that other providers charge for. The configuration platform is pretty straightforward but even if it gets a bit confusing, the team are on the phone to talk you through it. Yay.com is already working out to be cheaper than our previous bundled phone package AND it has much more flexibility allowing us to give our customers better service. HIGHLY RECCOMENDED!Alan

  • The team at Yay, especially Daisie and Jez, are excellent! It's great to get through to a real person almost immediately and their knowledge and enthusiasm is amazing. They were able to quickly solve my fairly non-standard set-up and could not have been more supportive. I'm extremely happy with my decision to choose Yay for my business telephony requirements and have been singing their praises to anyone I can!Jaimie

  • Best features with the best pricing and customer service. Have not stopped recommending to people since I started using them over a year ago. Keep it up! Anonymous

  • Yay has outstanding customer care and an easy to use the software. We are very happy with Yay and their service and would recommend them to anyone who is looking for a good VoIP service Rebecca,

  • Every question answered, the staff are really helpful. I spoke to three different people on three separate calls and each one was super helpful. Top marks for your customer service, will be telling all my friends/colleagues. Thank you for all your help.Matthew

  • Meg is always very helpful and sorted out our one off afternoon divert for us having already explained what to do, thank you! All the staff I have had contact with have been very helpful with a very "can do" attitude.Matthew

  • If only all suppliers were like Yay ! They are everything a business hopes for - highly efficient, providing consistently reliable service, always helpful and friendly.Roddy

  • Everything. Every question was answered. The setup was done for us in no time at all we up and running in a few minutes. Jez was brilliant!Steve

  • I had an issue with two of the phones and couldn't work out why, the support team were able to sort out the problem very quickly and the customer service was great.Charlotte

  • The Yay.com staff are always super helpful whenever I call. Don't lose your 'small team-happy to help' feel. This is a stark contrast to most in the telecoms industry and why I would recommend Yay. I would consider the fact I can call and speak to one of a small team who I can recognise a real USP.Jake

  • I spoke with Jez today who helped fix my problem before I had even finished explaining it. Friendly and very efficient help, which is what we always get from the team at Yay.com.Daniel

  • Been with Yay.com for over 3 years. One of the best business decisions I have made. Service is brilliant and efficient. I also love how flexible the service is, literally turn things on and off as you wish. I would recommend all businesses to give Yay.com a go. InXpress

  • We had a problem with exceeding the global rate limit when making requests through the Yay API. I called customer support at Yay and got a very good response. We had our API rate limit increased within minutes, which resolved the problem. The support call was very professionally handled. The technical resolution to the problem was very swift. Thanks for your help Yay!Andy

  • I have recently been dealing with a variety of companies for various products. By far the level of service, patience and speed that Yay.com have been dealing with my account, I honestly can say I would not hesitate to recommend them. Moreover the price is very competitive! Thank you all for your support.Anonymous

  • I was introduced to Yay.com buy buying a phone from them via Amazon - which I was originally going to use with another provider. I thought I'd check them out though as they were offering a trial service... and it knocked my socks off compared to the provider I was planning to use! The interface is modern and easy to use, and lets my small company appear much bigger than it really is by having proper phone menus and a 03 number. The platform is reliable, and the few times I've had problems their customer service team have aways been very prompt, courteous and professional in resolving my issues. The service is great value especially compared to what I've been quoted by the likes of BT in the past! Highly recommended. Anonymous

  • Sincere thanks to Jez and his colleagues for the painstaking and thorough completion of our order today, for a VoiP account. Despite problems caused by Betty-Ann's bank, and then by the rather old hardware to be used for the account, all is now AOK. We were very impressed by the friendly and capable assistance provided by Jez. Happy Christmas to you all!Robin

  • Great customer service, great self-service information ... great company to deal with. Would recommend to anyone looking for a VoIP ServicePatrick

  • Very straight-forward interaction, extremely helpful and lovely staff ! Patient to go through the setup with you and answer all of your questions. Easy functionality, modern fresh approach and the sound is pretty clear. I am still a new user, but so far it has been great ! I am yet to set up my greeting and voicemail etc. and will be counting on the team to help :)Anonymous

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