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About

Yay.com - Making Business Easy

We don’t just connect voice over data,
we connect you globally,
from anywhere!

Brewing since 2014, Yay started out with the goal of bringing small and large businesses faultless, high quality voice calls at a fraction of the cost of traditional phone lines. The response to our service was astounding, and our organic reach increased at such a rate that we not only expanded our list of features and developed our device apps, we also introduced a reseller program to customers.

100%

Uptime

(Since 2014)

15mil

Managed Calls

(per month)

50k

Users

(and growing)

Our Mission

Today we offer a world class cloud based communications service managing more than 15 million calls each month. Building our own in-house technology platform we have removed the need for third-party software, that many of our competitors still rely on. We own, manage and maintain 24/7/365 a fault tolerant, highly scalable, fail-safe, redundant infrastructure, guaranteeing your business the most advanced and reliable communications network available.

Our Cloud Communications Architecture

Mobile Signal Bars Softphone apps

Apps

IP phones

Phones

Browser-based softphones

Browsers

Desktop apps

Desktops

IP Intercoms

Intercoms

Public JSON API providing programmatic access to entire platform

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Secure SIP Proxy Stack

Marshal

SIP Proxy Stack

Security & authentication
layer negotiating connectivity

Cloud PBX Media Platform

Euphony

Media Platform

Enterprise grade PBX & media automation platform

Secure Customer Control

Colony

Customer Control

Creates, edits & modifies account data

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google cloud Data Centres (Tier 4)
server

Every part of the Yay.com platform is distributed
and load balanced across 4 geographically
disparate Google Cloud data centres

Trusted By: spotify snapchat hsbc
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woman man woman

Public Phone Network

  • A quick response getting straight to the issue of the protocol and illustrated how to change the settings on the handset and YAY dashboard, getting us back online quicklyRob

  • Just registered as a reseller and am already blown away with their high level of customer service. No question is too short or too basic for them!Kovalan

  • Fantastic service, very quick to respond and never feel like I'm being rushed. Konor most recently helped me to setup my account in no time at all and was very helpful to explain the services in detail. Highly Recommend.Darren

  • Really, really impressed. Sensible, polite people who quickly solved my problem - and phone answered quickly -what's not to like. If only all telecoms providers were this easy to do business with.Simon

  • Meg is extremely knowledgeable and has a very a friendly approach too. Thanks for all your help. A 5 star service. Thank you.Amena

  • I have been searching for a VOIP system for a single business owner account and couldn't find anything that was as extensive as yay.com Great system, makes my business look and feel like an enterprise.Mark

  • Yay are consistently flawless. As a small but expanding ISP, we chose Yay to provide a reliable and feature-rich VoIP service to accompany our fibre-to-the-home broadband service. Yay offers all the flexibility that we needed in terms of product features, ease of use, compatibility with SIP endpoints and convenient API access to control all areas of one's account. Their support team is what really sets them apart from the competition. Any query is dealt with quickly and efficiently and almost always by the first person that you speak to, all of the team are so knowledgeable in all areas and can resolve or advise on any questions themselves without needing to put you on hold or escalate to anyone else. We're confident that Yay will continue to meet our needs as we expand to hundreds and eventually thousands of customers.Robert

  • I am very pleased with the customer service received by Victoria and Jez. They got my account up and running in no time, were friendly and followed necessary procedures to ensure yay.com remains recommended by many. Not to mention the simplicity of the platform and fantastic functionality. BlessingsCurt

  • Absolutely fantastic customer service. Always there to provide fantastic support and advice over the phone or via email. The best company I have ever experienced in the communications world. Eddie

  • Excellent service & advice. All concerns & questions answered with good knowledge of the products, in a manner easily understood. Prompt confirmation of sale with details of installation & on-going customer support. Davina

  • Yay have always provided a fantastic service for VOIP services, with amazing features and at a cost everyone can afford. Business grade services at the best prices. The best thing about Yay is their customer service and support, it's awesome! They're always happy to help and nothing is too much trouble, combined with the great service, it's just brilliant. Would recommend them to everyone without hesitation. Richard

  • Fantastic systems, with the best friendly knowledgable staff, always willing to help with anything you need. Great products and great customer service make the ultimate supplier!Richard

  • Yay manage to make what could be a super complicated thing to set up SUPER easy. Any time I encounter something I don't understand they sort it within minutes, and we have been happily using the VOIP technology along with a brilliant call routing setup (which they helped with!) for years now! Thankyou!CHARLES

  • Great service, super value, and if there is ever a technical question they are right on it and sort it out super quick! Highly recommend!CHARLES

  • I called in as I needed some help with the routing and setting up of voicemail and they were absolutely fantastic. Top notch service. Thanks!Stuart

  • Rang the Customer Support Team as we had a new phone to add to the system. They took control , few clicks and all done..... Excellent Service as usual Andrew

  • Every-time I speak with the Yay support team I am blown-away by their excellent work. Nothing is too much trouble and their product knowledge if second to none. I wish all companies support staff were like this! One very happy customer here! Ben

  • We have now been happy YAY.COM customers for nearly a year. Everything about their service is recommendable. Setup went smoothly with plenty of friendly skilled support from Various tech support staff. Since switching to YAY.COM our telecoms costs have halved. The couple of times since then that we've contacted them for support they've sorted the problem quickly and helpfully, including the other day when I phoned to ask for their help with a problem with our phone line provider - so not a YAY.COM problem - and they came through for us quickly and efficiently. Can't fault them!Richard

  • Excellent service over the phone, calls are answered promptly by individuals who clearly understand the technology, and who quickly get to the bottom of issues with simple easy to understand resolutions. I wish all the providers I dealt with were as efficient as this!Jim

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See Why We're The Business Phone System Of Choice

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service