This Privacy Statement explains our practices, including your choices, regarding the collection, use, and
disclosure of certain information, including your personal information, by the Yay.com family of
If you have general questions about your account please contact our support team at
https://www.yay.com/about/contact-us/. For questions
specifically about this Privacy Statement, or our use of your personal information, cookies or similar
technologies, please contact us by email at firstname.lastname@example.org.
The data controller of your personal information is YayYay Limited which also provides the service to
Please note that if you contact us to assist you, for your safety and ours we may need to record calls
between us and authenticate your identity before fulfilling your request.
Collection of Information
We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which
your name, email address, address or postal code, payment method and telephone number. We
information in a number of ways, including when you enter it while using our service,
interact with our
Customer Support Team, or participate in surveys or marketing promotions;
information when you choose to provide reviews or ratings, account settings, set
preferences in “Your Account”, or
otherwise provide information to us through our service or
Information we collect automatically: We collect information about you and your
use of our service, your interactions with us and our advertising, as well as information regarding
your computer or other device used to access our service (such as mobile devices, hardware such as
VoIP Phones or desktop applications). This information includes:
your activity on the Yay.com service, such as call history data, device and/or
details of your interactions with our Customer Support team, such as the date, time and
reason for contacting us, transcripts of any chat conversations, and if you call us, your
phone number and call recordings;
device IDs or other unique identifiers; device and software characteristics (such as type
configuration), connection information, statistics on page views, referral URLs, IP address
(which may tell
us your general location), browser and standard web server log information;
including ad data (such
as information on the availability and delivery of ads, the site URL, as well as the date
Information from other sources: We might supplement the information described
above with information we obtain from other sources, including from both online and offline data
providers. Such supplemental information could include demographic data, interest based data, and
Internet browsing behaviour.
Use of Information
We use information to provide, analyse, administer, enhance and personalize our services and marketing
efforts, to process your account creation, your orders and your payments, and to communicate with you on
these and other topics. For example, we use information to:
determine your general geographic location, provide localized content, provide you with
personalized recommendations for movies, determine your Internet service provider, and help us
efficiently respond to inquiries and requests;
prevent, detect and investigate potentially prohibited or illegal activities, including fraud,
enforcing our terms (such as determining free trial eligibility);
analyse and understand our customers, improve our service (including our user interface
optimize our product and its standard of quality;
communicate with you concerning our service (for example by email, push notifications text
online messaging channels), so that we can send you news about Yay.com, details about new features
content available on Yay.com, and special offers, promotional announcements and consumer surveys,
assist you with operational requests such as password reset requests. You can change your
preferences in “Your Account”
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
The Yay.com family of companies: We share your information among the Yay.com
family of companies (https://www.yay.com/about/group-companies/)
as needed for: data processing and storage; providing you with access to our
providing customer support; making decisions about service improvements, content development; and
purposes described in this Privacy Statement.
Service Providers: We use other companies, agents or contractors ("Service
Providers") to perform services
on our behalf or to assist us with the provision of services to you. For example, we engage Service
Providers to provide marketing, advertising, communications, infrastructure and IT services, to
and optimize our service, to process credit card transactions or other payment methods, to provide
support, to collect debts, to analyze and enhance data (including data about users' interactions
service), and to process and administer consumer surveys. In the course of providing such services,
Service Providers may have access to your personal or other information. We do not authorize them to
disclose your personal information except in connection with providing their services.
Promotional offers: We may offer joint promotions or programs that, in order for
your participation, will
require us to share your information with third parties. In fulfilling these types of promotions, we
share your name and other information in connection with fulfilling the incentive. Please note that
third parties are responsible for their own privacy practices.
Protection of Yay.com and others: Yay.com and its Service Providers may disclose
and otherwise use your
personal and other information where we or they reasonably believe such disclosure is needed to (a)
any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms
including investigation of potential violations thereof, (c) detect, prevent, or otherwise address
or suspected illegal activities (including payment fraud), security or technical issues, or (d)
against harm to the rights, property or safety of Yay.com, its employees, users or the public, as
or permitted by law.
Business transfers: In connection with any reorganization, restructuring, merger
or sale, or other
transfer of assets, we will transfer information, including personal information, provided that the
receiving party agrees to respect your personal information in a manner that is consistent with our
Whenever in the course of sharing information we transfer personal information to countries outside of
European Economic Area and other regions with comprehensive data protection laws, we will ensure that
information is transferred in accordance with this Privacy Statement and as permitted by the applicable
on data protection.
You may also choose to disclose your information in the following ways:
While using the Yay.com service you will have opportunities to post reviews or other information
and third parties could use the information you disclose;
Certain portions of our service may contain a tool which gives you the option to share
email, text message and social or other sharing applications, using the clients and applications on
Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to
information on those platforms.
Social plugins and social applications are operated by the social network themselves, and are
Access to Your Account and Profiles
In order to provide you with ease of access to your account and to help administer the Yay.com service,
may use technology that enables us to recognize you as the account holder and provide you with direct
to your account without requiring you to retype any password or other user identification when you
the Yay.com service. You can choose not to take advantage of this feature on your computer by unchecking
box "Keep me logged in" when you log in to the website. We only show this when we are enabling this
To remove access to your Yay.com account from devices you have allowed to stay logged in: (a) visit "Your Account", choose "Log out of
all devices," and
follow the instructions to deactivate your devices (note,
deactivation may not occur immediately) or (b) delete your Yay.com settings from your device (steps vary
device and the option is not available on all devices). Where possible, users of public or shared
should log out at the completion of each visit. If you sell or return a computer or Yay.com ready
you should log out and deactivate the device before doing so. If you do not maintain the security of
password or device, or fail to log out or deactivate your device, subsequent users may be able to access
your account, including your personal information.
If you share or otherwise allow others to have access to your account, they will be able to see your
information (including in some cases personal information) such as your call history, ratings, reviews
account information (including your email address or other information in Your Account). This remains
even if you use our Members feature. Members allow different users of Yay.com to be granted access to
If you no longer want to receive certain communications from us via email or text message, simply access
“Preferences” settings page in the "Your Account"
section of our website and uncheck those items to
unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise
instructed) to the text message. Please note that you cannot unsubscribe from certain email
from us, such as messages relating to your account transactions.
To exercise choices regarding cookies set through our website, as well as other types of online tracking
Internet advertising, see the Cookies and Internet Advertising section.
Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate
information we hold about you.
You can most easily do this by visiting the "Your
Account" portion of our website, where you have the
ability to access and update a broad range of information about your account, including your contact
information, your Yay.com payment information, and various related information about your account (such
Call History and Call Recordings). You must be signed in to access "Your Account". You may also request
we delete personal information that we hold about you.
To make requests, or if you have any other question regarding our privacy practices, please contact us at
We may reject requests that are unreasonable or not required by law, including those that would be
impractical, could require disproportionate technical effort, or could expose us to operational risks
as free trial fraud. We may retain information as required or permitted by applicable laws and
including to honour your choices, for our billing or records purposes and to fulfil the purposes
in this Privacy Statement.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal
information against loss, theft and unauthorized access, use and modification. Unfortunately, no
can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your
Other Websites, Platforms and Applications
The Yay.com service may be provided through and/or utilize features (such as VoIP Hardware and Software)
operated by third party platforms, or contain links to sites operated by third parties whose policies
regarding the handling of information may differ from ours. For example, you may be able to access the
Yay.com service through mobile devices, hardware such as VoIP Phones, desktop applications and a number
other Internet connected devices. These websites and platforms have separate and independent privacy or
you may encounter third party applications that interact with the Yay.com service.
You must be 18 years of age or older to subscribe to Yay.com. In certain jurisdictions, the age of
may be older than 18, in which case, you must satisfy that age in order to use our service. While
individuals under the age of 18 may use the service, they may do so only with the involvement,
and approval of a parent or legal guardian.
Changes to This Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal, regulatory or
operational requirements. We will provide notice of any such changes (including when they will take
in accordance with law. Your continued use of the Yay.com service after any such updates take effect
constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you
cancel your use of the Yay.com service. To see when this Privacy Statement was last updated, please see
"Last Updated" section below.
Cookies and Internet Advertising
when you return, to provide and analyse our services, to learn more about our users and their likely
interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use
these technologies, so this notice explains the types of technologies we use, what they do and your
regarding their use.
What are cookies?
Cookies are small data files that are commonly stored on your device when you browse and use
online services. They are widely used to make websites work, or to work more efficiently, as
well as to
provide reporting information and assist with service or advertising personalization.
Cookies are not the only types of technology that enable this functionality; we also use other,
types of technologies. See below for more information and examples.
We and our Service Providers may use the following types of cookies:
Essential cookies: These cookies are strictly necessary to provide our website or online
example, we or our Service Providers may use these cookies to authenticate and identify our
they use our websites and applications so we can provide our service to them. They also help
us to enforce
our Terms & Conditions, prevent fraud
and maintain the security of our service.
Performance and functionality cookies: These cookies are not essential but help us to
enhance your experience with Yay.com. For example, they help us to remember your preferences
and prevent you
from needing to re-enter information you previously provided (for example, during sign up).
We also use
these cookies to collect information (such as popular pages, conversion rates, viewing
click-through and other information) about our visitors' use of the Yay.com service so that
we can enhance
and personalize our website and service and conduct market research. Deletion of these types
of cookies will
result in limited functionality of our service.
Advertising cookies: These cookies use information about your visit to this and other
websites, such as
the pages you visit, your use of our service or your response to ads and emails, to deliver
ads that are
more relevant to you. These types of ads are called "Interest-Based Advertising." Many of
cookies associated with our service belong to our Service Providers.
How Does Yay.com use Web Beacons and other Technologies?
Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We
Service Providers may use them for similar purposes as cookies, such as to understand and
enhance the use of
our service, improve site performance, monitor visitor traffic and actions on our site, and
interactions with our marketing (including email and online ads on third party sites). Because
often work in conjunction with cookies, in many cases, declining cookies will impair the
We use other technologies that are similar to cookies, such as browser storage and plugins. Like
some of these technologies may store small amounts of data on your device. We may use these and
other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud,
the use of our service. There are a number of ways to exercise choice regarding these
example, many popular browsers provide the ability to clear browser storage, commonly in the
preferences area; see your browser’s help function or support area to learn more.