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4.97 / 5 Average

Rated EXCELLENT by 1755 customer reviews

  • In recent years our business requirements have changed extensively. We needed a reliable, easy-to-use VOiP service that catered to the rapid changes in how the Future Shop staff worked and engaged with customers. The criteria were, firstly, it had to be a robust and reliable system; secondly, the call quality had to be supreme as we engaged with customers extensively over the phone. Thirdly, it had to be backed up with excellent support services based in the UK. In addition, the system needed to be not too radically different from our current analogue desk phone system but easily scalable as the business grew. We evaluated some well-established companies and the big players in the VOIP market arena. None of them fully matched our needs. That is until we came across Yay. Yay is a breath of fresh air. Their VOIP service matched our needs precisely regarding flexibility, reliability, high call quality and scalability. We've been using the service since December 2021, and I have to say it has transformed our business. Their support is excellent, and we've found them highly responsive. If you want an excellent VOIP service, look no further than Yay.Abdul

  • Excellent support from yay.com, fixed all issues and provided very in depth setup help, not only did David guide me on the implementation of the settings but also followed up with a rigorous testing methodology - incredibly professional.Chris

  • Rosie from yay was so helpful and resolved my issue really quickly. She was friendly, knowledgeable and exactly what I needed to fix the problem in a timely manor. Great service, thank you!Johanna

  • We can't recommend Yay.com enough! They came highly recommended and now we know why. Their prices are very competitive and the customer service they provide is friendly, fast and reliable. Thank you to everyone at Yay.com and a big thank you to Rosie who helped when we'd set the wrong call route. Our request for help was met with so much kindness. We promise you, you will not be disappointed with Yay!Bentleys

  • I was very happy with Rose from Customer Support when pursuing an issue a technical issue in the back office. Thanks for help.Kevin

  • As a start up company, yay provided all the services we could have hoped for. Easy and straight forward. Excellent customer service, especially Angus, thank you!!Victoria

  • I contacted this company 3 times in the same day. All different problems, all fixed and with no wait time, got straight through to a real person and no "press 1 for.." On every call each person staff was extremely helpful and went above and beyond!! On the final call David managed to fix a problem with an intercom system that had nothing to do with Yay. Although the problem was very difficult to solve and took a long time David was great and was very positive throughout. Great service, you have a great team well done! I will be recommending all our clients use Yay moving forward. Thanks!Mark

  • I'm not exaggerating here when I say did hours of research about VOIP phones and the companies that offer these services. I even signed up to one - who promised everything, and then a month down the line still hadn't delivered. So I was hesitant not to fall into the same trap. I am happy to report that YAY are as good as they and their reviews say they are. They pick up the phone quickly, they have talked me through EVERYTHING, from order, to set up to picking a phone and setting that up with me. Nothing has been too much trouble. Special thanks to Miguel who has spent many minutes on the phone with me, patiently talking me through things! I have absolutely no hesitation in recommending them.Elle

  • Perfect solution to our US outreach strategy. Jez could not have been more helpful, walked me through the whole signing up process and his advice was brilliantly thorough. Looking forward to working with these guys for the foreseeable!Charlie

  • Brilliant service! So helpful. It’s always great to deal with a company you can rely on for a good service; but when a company goes above and beyond to assist when you need them, it really speaks volumes for the business itself. Thanks Jez! Your customer service today was amazing.Lynn

  • Great company staffed by extremely knowledgeable employees. Nothing is ever too much bother and they are always more than happy to deal with any questions. Shout out to Miguel for solving my problem so patiently. Would highly recommend Yay.Karen

  • Had an issue with my app, and Rosie had it sorted out within minutes. Excellent customer service from Rosie thank you brilliant serviceAndrew

  • The team at yay respond quickly to enquiries. They are very knowledgeable and helpful and don't give up till the problem is solved. Special thanks to Toby and Miguel who set things out in a comprehensible way.Winterfold

  • Rang YAY to resolve an issue with our company phones. Konnor was exceptionally helpful and fixed the issue in a matter of seconds. Thank you again for your help!Ben

  • Works well - always comes back quickly if there are issues and the team are very helpful when trying to debug network problems.S.Buckley

  • These guys are honestly great, and their customer service experience is unreal. What amazes me in particular is their consistency. I had two prior accounts with them and they’re just as good now, as they were then. Also shout out to Toby who worked on what seemed to be quite a complex issue! Thanks again for all your efforts.Andy

  • I called Yay to help resolve a couple of issues with our phones on separate sites and Rosie could not have been more helpful. She understood the problem straightaway and everything was sorted in a matter of minutes. Very helpful and professional as all the YAY team are. I never have to wait to get through to speak to someone. Great service all round.Jan

  • Honestly these guys are great. Super helpful when you need them. Online platform is feature rich and logical. This is a company that you feel compelled to write a review about just because they are exceptionally good at what they do.Mark

  • Was looking to upgrade the plan I was on but I couldn’t justify the extra cost- had some email correspondence with Toby in the customer team who was extremely helpful and went out of his way to negotiate a price we was both happy with to ensure I didn’t leave the service. He responded within 30 mins which was rare for a large company and really does show how they value their customers which is rare in this day and age!Steven

  • Ive had another VOIP service and moved to yay.com the back up and support is far better and also they knowledge of these guys is great. I have just had Angus sort a small technical issue out and then also set my desk phones up remotlely. The service has been faultless for me since I signed up which was about a year ago now. I am looking forward to adding more numbers as this has great customer service, great value for money and also all just super friendly!Ben

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