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4.97 / 5 Average

Rated EXCELLENT by 1321 customer reviews

  • Excellent customers service! I highly recommend yay.com! Easy process, very straight forward. As soon as I purchased the package I received a call from Megan who helped me set up all users and devices.Xavier

  • Raffi is the core for Yay's support. She is sweet, proffesional and extremely helpful. Superb team member, thanks to her - I saved a lot of headache. Lots of thanks from wedash!Richard

  • Delighted with the customer service. Completely new to VoIP and Miguel used AnyDesk app to configure the whole thing including my Grandstream ATA (adaptor). Looking forward, at the end of my 14-day free trial, to a long and happy relationship.Brian

  • Great customer service. Konnor was really patient and helpful talking me through account changes and my million questions. Lovely to experience a company with real human beings at the end of the phone. My call was answered immediately and the changes processed in a few minutes. Maria

  • Having experienced years of poor service from large telecoms co, switched to Yay. Easy, simple and customer service is fantastic. Daniel

  • Excellent online ordering process, good price, rapid despatch and good packaging. Router is living up to expectations so everything was absolutely fine. No complaints whatsoever.Mark

  • Another great customer experience with Yay.com. Meg identified the problem straight away and had it fixed in no time. As usual, nothing is too much trouble for the team at Yay and I would recommend them to anyone without hesitation.Colin

  • In the current climate, everyone seems to blame poor service on Covid19, Absolutely fantastic service from Meg at Yay this morning helping configure our phones. Thank you!Steve

  • With a recent change in my circumstances, I have set up a home office and decided to move to a VOIP system to cut down on cost. I can now take and make calls from home or through the app on my mobile either way to the outside world it looks like I am in my office which is great. I purchased the phone from YAY as well as the service, all my calls to the guys to set up were answered promptly any issues I have had with understanding how anything worked have been answered quickly and explained thoroughly. Both the customer services and the service itself has been 2nd to none, definitely recommend to anyone.Simon

  • Really very attentive and professional. Super friendly and helpful too. Have recently dealt with Miguel & Jacob. Both excellent Greg

  • I called around to the other providers but decided to purchase two 020 virtual landline numbers from Yay.com for the first time today and the service received was excellent. Miguel and the other Yay representatives had a thorough understanding of their service offerings and were able to walk me through step-by-step to set everything up over the phone. I know have two business landline numbers to place on my websites, business cards, receive unlimited call, and make outbound calls while showing my 020 number to maintain a professional presence. Highly recommended.Ron

  • Excellent support, sorted out my problem in a few minutes, really like the clarity of the voice calls and very reasonable pricing too. Martin

  • Yay are very helpful and friendly. They talked through all my needs at the start and guided me to the right service for me. I have used them for over 4 years. It was easy to cancel my subscription as I do not need them at the moment but I would not hesitate to use Yay again. Thank you.Jo

  • We took up Yay after a good test drive a few years ago. I still remain impressed. As a small business owner myself I find it rare to experience the same care and attention from bigger organisations. Except Yay. What a refreshing change ! I cannot fault the support (when I needed it), pleasant, helpful and nothing seems too much trouble, just how I treat my customers ! Well done Yay....I would recommend you (and have) to anyone in the market for your type of servicesKevin

  • I have always found Yay customer service & technical support very helpful. No matter how long it takes to fix my technical issues, Yay are always patient and apologetic for the time it takes to fix my issues. Yay are, kind polite & professional and offer exceptional customer service. I would not hesitate to recommend Yay.com for VOIP communications. Well done Miguel & Yay.comJulie@youreva.co.uk

  • I've been with Yay for a few years now, and have no intention of moving! The system is 100% reliable, easy to use, and good value. But best of all, the customer support is fantastic. No matter what question I've had, the team at Yay have provided clear answers in a very friendly way. My last interaction was with Konnor - and it couldn't have been better. Great company, great people. Recommended!Paul

  • This might be the easiest review ever, the customer service is 150% better than anywhere I have ever dealt with. Being a bit of a newbie in the VOIP world I have needed a couple of pointers and everyone you speak to give you the nicest support with very knowledgeable advisors and a pretty easy to use website, they can walk you through any problems. All apps work well and as a small business we recommend yay.com all the time and look forward to growing our business and using Yay.com to support our communications. CUBTECHLee

  • Great customer service The team at Yay.com are the best - courteous, professional and always helpful. I wouldn't hesitate to recommend to anyone looking for a VOIP provider. Sam

  • We have been using the Yay service for a few months now, with a couple of telephone lines. The service and support has been excellent, particularly the technical operators who have supported us on a couple of setup questions. Great service!Paul

  • The young man we dealt with was fantastically patient and knowledgeable. Got the job done swiftly and efficiently. A real pleasure to deal with.Paula

  • I absolutely love their customer care, especially talking with Meg who happens to be one of the officers. She is very detailed and experience. Talking through with me on the phone was very easy, she sounded as if she was with me life to rectify the issues over the phone. I am impressed. please ensure you do not loose her for your business because good workers/employees are hard to find.Carolyn

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