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4.97 / 5 Average

Rated EXCELLENT by 1711 customer reviews

  • Excellent customer service. Matt was pleasant, considerate, and very knowledgeable, supremely quick at resolving my initial queries. Yay.com far outweighs the traditional landline phone service offered by companies such as BT. I now feel much more in control of my calls, and I am grateful that it can accommodate the needs of my elderly relative. This is a great product and service that has catapulted my home phone experience for the better.Michelle

  • We had an issue with the phone system at one of our clients and Derek was superb on the phone helping us out. He diagnosed and solved the problem for us very quickly and can't recommend him enough. We now have a very happy client too!!Chris

  • Exceptional service as always and competitively positioned. This forward thinking VOIP provider has been a key component of our work and they're a pleasure to work with. Aftab

  • Called today and was having problems hearing Jez he kindly called me back and sorted out my query he was very helpful and pleasant . Thank you so muchWendy

  • Second time buying Unifi products from yay. Been flawless and always been by far the cheapest supplier of it. Happy with the service Chris

  • The age of good customer service dead? Yay.com's support team were absolutely amazing, this type of service may look expensive but the time & effort their team puts in when you have the smallest of problems is fantastic, it is really clear the money is going to a quality product & fully experienced staff. so far I have had a great experience with no call dropouts or unclear calls with anyone. 10/10 would recommend yay.com (their support team know a thing or two about old phones as well! ) Michael

  • I joined yay.com to help control inbound calls for my business. At first look I was a bit overwhelmed konnor from the support team give me a call talked me through it and I was up and running with my new number in less than 5 minutes. Great service! Lauren

  • Today I had an issue and was unable to receive calls, this was user error. The wonderful team were able to assist me in getting upwardly mobile and furthermore they were able to help me set up the voicemail facility. As a small business owner this has been invaluable and to be able to have such professional help on the end of the phone is worth it's weight in gold. Thank you so muchAri

  • Had a problem with Yay phones not working having changed internet provider in France. Encrypting the Yay phone line sorted the problem. The solution was rapidly identified and enacted. Now all works perfectly. Bravo, Nathan!Jo

  • Thanks again more great service from Yay. Jez in support sorted my enquiry so quickly, I loved the "I can explain how to do that, or shall I do it for you?" Best question I've been asked all week and the easiest to answer. Thanks very much 9/12/21Lance

  • Needed some help and advice and phoned up. Answered quickly and got Jez Pickering who was excellent. Quickly diagnosed where I was going wrong and helped show me how to make changes and then checked to make sure that all was sorted. A credit to Yay. I hope that you are paying him enough!Alan

  • Excellent service and patient team who took the time to explain the ins and outs of the service and take me through set up for my new company. I would highly recommend them.Kaspar

  • Quick turnaround in resolving my queries. Problems solved within the day. very approachable and responsive team. Keep up the good work.Johnny

  • I needed some help adding a voice message on Yay so my clients could still reach me and leave a message and Toby was on hand to make sure this was added with the minimum of fuss.Gerry

  • Easy to use website, good price, delivery on time but best of all are their Customer Service Agents. I asked questions both before and after sign up and they got back to me almost immediately with an answer. After being a customer for a couple of years, I made an error when up grading our package with them. Their Customer Service team sorted it out straight away and have issued a refund. I really cant find fault with them.Debbie

  • I had a problem with my telephone not registering. The help l received was excellent the members of yay help desk were courteous and extremely Helpful. The problem was found and we are now back on line. Thank you John smithJohn

  • Lots of companies offer VOIP, Yay are no different in that respect, what counts is customer service, available at the end of the phone to UK based staff who are very helpful and knowledgeable. That counts for a lot, when I needed some help at 7-30pm it was still available!David

  • I used the you Tube guide on how to set up my VOIP telephone and it made the actual set up almost seamless, especially as I bought the Grandstream GXP1630, similar to that in the video. One final call to technical support and now it all works perfectly.Elizabeth

  • Brilliant service! So helpful. It’s always great to deal with a company you can rely on for a good service; but when a company goes above and beyond to assist when you need them, it really speaks volumes for the business itself. Thanks Jez! Your customer service today was amazing.Lynn

  • I feel this is the best VOIP provider in the UK. Exceptionally fast phone support with a real person. Any issue is solved quickly and professionally. Great package rates and simple to use. I have been a customer for 3 years and would not go anywhere else. Highly recommended.Wayne

  • The team at yay respond quickly to enquiries. They are very knowledgeable and helpful and don't give up till the problem is solved. Special thanks to Toby and Miguel who set things out in a comprehensible way.Winterfold

  • Easy set up from the start. Did have an issue saving changes to my DNS records but a quick email was all it took and up and running under an hour later. Excellent customer service. Fast and reliable.Jay

  • I'm not exaggerating here when I say did hours of research about VOIP phones and the companies that offer these services. I even signed up to one - who promised everything, and then a month down the line still hadn't delivered. So I was hesitant not to fall into the same trap. I am happy to report that YAY are as good as they and their reviews say they are. They pick up the phone quickly, they have talked me through EVERYTHING, from order, to set up to picking a phone and setting that up with me. Nothing has been too much trouble. Special thanks to Miguel who has spent many minutes on the phone with me, patiently talking me through things! I have absolutely no hesitation in recommending them.Elle

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Refurbished and ex-demonstration VoIP Phones, Wifi & Networking products

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