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4.97 / 5 Average

Rated EXCELLENT by 1738 customer reviews

  • Needed some help and advice and phoned up. Answered quickly and got Jez Pickering who was excellent. Quickly diagnosed where I was going wrong and helped show me how to make changes and then checked to make sure that all was sorted. A credit to Yay. I hope that you are paying him enough!Alan

  • In recent years our business requirements have changed extensively. We needed a reliable, easy-to-use VOiP service that catered to the rapid changes in how the Future Shop staff worked and engaged with customers. The criteria were, firstly, it had to be a robust and reliable system; secondly, the call quality had to be supreme as we engaged with customers extensively over the phone. Thirdly, it had to be backed up with excellent support services based in the UK. In addition, the system needed to be not too radically different from our current analogue desk phone system but easily scalable as the business grew. We evaluated some well-established companies and the big players in the VOIP market arena. None of them fully matched our needs. That is until we came across Yay. Yay is a breath of fresh air. Their VOIP service matched our needs precisely regarding flexibility, reliability, high call quality and scalability. We've been using the service since December 2021, and I have to say it has transformed our business. Their support is excellent, and we've found them highly responsive. If you want an excellent VOIP service, look no further than Yay.Abdul

  • Excellent support from yay.com, fixed all issues and provided very in depth setup help, not only did David guide me on the implementation of the settings but also followed up with a rigorous testing methodology - incredibly professional.Chris

  • Had a problem with Yay phones not working having changed internet provider in France. Encrypting the Yay phone line sorted the problem. The solution was rapidly identified and enacted. Now all works perfectly. Bravo, Nathan!Jo

  • I was very happy with Rose from Customer Support when pursuing an issue a technical issue in the back office. Thanks for help.Kevin

  • Excellent customer service. Matt was pleasant, considerate, and very knowledgeable, supremely quick at resolving my initial queries. Yay.com far outweighs the traditional landline phone service offered by companies such as BT. I now feel much more in control of my calls, and I am grateful that it can accommodate the needs of my elderly relative. This is a great product and service that has catapulted my home phone experience for the better.Michelle

  • As a start up company, yay provided all the services we could have hoped for. Easy and straight forward. Excellent customer service, especially Angus, thank you!!Victoria

  • We had an issue with the phone system at one of our clients and Derek was superb on the phone helping us out. He diagnosed and solved the problem for us very quickly and can't recommend him enough. We now have a very happy client too!!Chris

  • I contacted this company 3 times in the same day. All different problems, all fixed and with no wait time, got straight through to a real person and no "press 1 for.." On every call each person staff was extremely helpful and went above and beyond!! On the final call David managed to fix a problem with an intercom system that had nothing to do with Yay. Although the problem was very difficult to solve and took a long time David was great and was very positive throughout. Great service, you have a great team well done! I will be recommending all our clients use Yay moving forward. Thanks!Mark

  • I'm not exaggerating here when I say did hours of research about VOIP phones and the companies that offer these services. I even signed up to one - who promised everything, and then a month down the line still hadn't delivered. So I was hesitant not to fall into the same trap. I am happy to report that YAY are as good as they and their reviews say they are. They pick up the phone quickly, they have talked me through EVERYTHING, from order, to set up to picking a phone and setting that up with me. Nothing has been too much trouble. Special thanks to Miguel who has spent many minutes on the phone with me, patiently talking me through things! I have absolutely no hesitation in recommending them.Elle

  • Brilliant service! So helpful. It’s always great to deal with a company you can rely on for a good service; but when a company goes above and beyond to assist when you need them, it really speaks volumes for the business itself. Thanks Jez! Your customer service today was amazing.Lynn

  • Great company staffed by extremely knowledgeable employees. Nothing is ever too much bother and they are always more than happy to deal with any questions. Shout out to Miguel for solving my problem so patiently. Would highly recommend Yay.Karen

  • Had an issue with my app, and Rosie had it sorted out within minutes. Excellent customer service from Rosie thank you brilliant serviceAndrew

  • The team at yay respond quickly to enquiries. They are very knowledgeable and helpful and don't give up till the problem is solved. Special thanks to Toby and Miguel who set things out in a comprehensible way.Winterfold

  • I feel this is the best VOIP provider in the UK. Exceptionally fast phone support with a real person. Any issue is solved quickly and professionally. Great package rates and simple to use. I have been a customer for 3 years and would not go anywhere else. Highly recommended.Wayne

  • Works well - always comes back quickly if there are issues and the team are very helpful when trying to debug network problems.S.Buckley

  • These guys are honestly great, and their customer service experience is unreal. What amazes me in particular is their consistency. I had two prior accounts with them and they’re just as good now, as they were then. Also shout out to Toby who worked on what seemed to be quite a complex issue! Thanks again for all your efforts.Andy

  • Excellent service and patient team who took the time to explain the ins and outs of the service and take me through set up for my new company. I would highly recommend them.Kaspar

  • Easy set up from the start. Did have an issue saving changes to my DNS records but a quick email was all it took and up and running under an hour later. Excellent customer service. Fast and reliable.Jay

  • Thanks again more great service from Yay. Jez in support sorted my enquiry so quickly, I loved the "I can explain how to do that, or shall I do it for you?" Best question I've been asked all week and the easiest to answer. Thanks very much 9/12/21Lance

  • Was looking to upgrade the plan I was on but I couldn’t justify the extra cost- had some email correspondence with Toby in the customer team who was extremely helpful and went out of his way to negotiate a price we was both happy with to ensure I didn’t leave the service. He responded within 30 mins which was rare for a large company and really does show how they value their customers which is rare in this day and age!Steven

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