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4.97 / 5 Average

Rated EXCELLENT by 1791 customer reviews

  • Had the pleasure of speaking to David at Yay this evening, who was extremely helpful & who's awesome customer service offers the wow factors! With so many top companies falling short today, lacking in something simple as great 1 on 1 customer service, Yay, has raised the benchmark! A great company offers not only a great product, but should be able to back it up with the support of a great team, I'm talking 1 on 1 communication & none of this virtual chat rubbish! Yay's customer service is just awesome & with staff like David, who's help was exceptional, understanding & knowledgeable of my requirements, he's the reason i will be shouting Yay & recommending the company for its support. many thanks David.Scott

  • I can not thank you enough Rosie for helping me through a very stressful time with my voip telephone having given an IT person all the information to take over my phone. You sorted it all out for me within time of close for the day. I am so grateful for all your help. all support is 10 and more star rating. Thank you MVS company.Nicola

  • As i've never used this kind o service, i got very frustrating while trying to make calls. When i was about to give up, i finally called the customer support and there i've talked with a real fun and helpful guy called David. Everything was awesome as he guided me step by step and even remotely assisted me on the go. It was a great experience and i'm very thankful for calling and having the full support of David. 5 stars, much appreciated!Paul

  • The response time to issues is instant.They managed to resolve and restore my services within 20 minutes.Keep up the good work Toby.BOLDWIN

  • Rang YAY to resolve an issue with our company phones. Konnor was exceptionally helpful and fixed the issue in a matter of seconds. Thank you again for your help!Ben

  • Was very easy to install and operate. Not long after onboarding, Rosie checked in to see if everything was okay and helped with a query that I had. Would most certainly recommend! So far so good.Dolapo

  • Came on board after having issues with a previous voip provider. From the first conversation up to go live has been an absolute pleasure! I don't often write reviews, however this one has been earnt! Our account manager Jez has been nothing but hard working and has understood the brief down the every detail. His communication has been impeccable and even when on leave, the team have been great. They seem to have a really strong platform that has oodles of features and functionality which will benefit any business small or large. Onwards and upwards!Andy

  • In the current world of AI driven customer service call centres, long waiting times and having to be transferred to '2nd line support' or another department - the yay team stand out head and shoulders above any other call centre/support team I've ever had to contact. Everyone I've had contact with has been responsive, knowledgeable and very supportive. I can't praise them enoughTony

  • Great service today from Angus in setting up two grand stream phones on our account as we have moved into another office. nothing was too much trouble in configuring the phones how we wanted them! thank you and im excited i have quick access to my voicemails now!!!Richard

  • So far, an excellent experience. Moved my business phone system from RingCentral for half the cost. Customer support has been second to none, even with a rather strange issue with EE hosted phone numbers not forwarding correctly. Excellent company and service!Mark

  • The yay.com team is always ready to help, knowledgeable and you don't need to wait minutes in the waiting room. Service is great, I did not experience any technical problem or disconnection at all. Totally recommending.alex

  • First Time setting something like this out and the software itself is brilliant and the staff just as good. All were very helpful and answered every question I had. Also wanted to say how helpful Rosie was to deal with. Very much recommend it. Thanks a lot,Evan

  • Excellent response to my call this afternoon. I expected a five minute call outlining what I needed to do but David worked on the problem and actually sorted it out for me by remote access. He also made sure that I understood the different steps he was taking which gives me the confidence to have a go myself next time. David was extremely helpful and honestly went beyond and above what was expected. Excellent customer service from Yay.com!Anne-Marie

  • This is decent! Far better than other apps i've used and customer services is amazing! Angus gave me a crash course and helped me with set up and actually wanted to help and speak with me - unlike some other services....... Great job guys! Keep up the good work!! :)H

  • I only used Yay for their domains, and I had an issue with the phone number that was on the account. There were a few replies until the issue was fixed, and they replied faster than I did, every single time. It felt like I was chatting to a friend, but in a professional way. Very pleased with the experience.Lorin

  • We can't recommend Yay.com enough! They came highly recommended and now we know why. Their prices are very competitive and the customer service they provide is friendly, fast and reliable. Thank you to everyone at Yay.com and a big thank you to Rosie who helped when we'd set the wrong call route. Our request for help was met with so much kindness. We promise you, you will not be disappointed with Yay!Bentleys

  • Honestly these guys are great. Super helpful when you need them. Online platform is feature rich and logical. This is a company that you feel compelled to write a review about just because they are exceptionally good at what they do.Mark

  • Great product and amazing service. I was assigned to Rosie, who was extremely helpful. She walked me through the whole YAY application step by step and showed me how to use it. I was searching for a business line, as I needed a office number and I came across YAY. It comes with many features and benefits. They have a few packages to choose from. I have unlimited minutes and a dedicated landline number with my package, which is perfect for me as a small business. You can also download the app on your phone and if a client/prospect calls your office landline number, it will also come through to your phone. The signal through my laptop and my phone is crystal clear. And there customer service seems to be pretty outstanding too. always on hand to help.Jason

  • Rosie from yay was so helpful and resolved my issue really quickly. She was friendly, knowledgeable and exactly what I needed to fix the problem in a timely manor. Great service, thank you!Johanna

  • Perfect solution to our US outreach strategy. Jez could not have been more helpful, walked me through the whole signing up process and his advice was brilliantly thorough. Looking forward to working with these guys for the foreseeable!Charlie

  • I needed a new US number after my Skype one stopped working. My new Yay number was easy to set up and their platform has all the features I need. The after purchase care and customer support is excellent.Kevin

  • Great experience working with David on the support team! He was friendly, knowledgeable and fully committed to helping me overcome some technical challenges. He worked with a sense of urgency which was greatly appreciated!Jim

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