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4.97 / 5 Average

Rated EXCELLENT by 1469 customer reviews

  • Jez was absolutely amazing his customer service was excellent he was patient and helpful. He covered all areas to try and identify the issues raised. Naomi

  • Great service from Yay.com. I now have two business numbers, one local and one national for a great price. Easy to switch between the two. Raffi was very helpful. Mike

  • We have just joined up for the free 14 trial. At first I thought it was very complicated but then I called Miguel and got such great support in setting everything up. He was very helpful & made all my worries its too complicated disappear. thank you! Steven

  • I had to call to get my telephone system set up. 1st class service, managed to help me in minutes. I would never have been able to set my system up without your help. Many thanksSally

  • Thank you for your continued support Yay.com team. You always go extra mile and have a positive approach to problem solving. You have a happy customer.Dariusz

  • Superb customer service, competitive products, very helpful staff, not pushy, but genuinely supportive . Looking forward to doing business with youBeatrice

  • Matt was incredibly helpful. Not only did he help me to get back into my account, he helped to do the thing I was trying to get into my account to do in the first place. He saved me time and a lot of frustrated tears. Thank you Matt!Fiona

  • Fantastic service. My order was out of stock. Clearly marked on website but I'd missed it. Yay contacted me straight away and confirmed an accurate restock date which I was happy with. Yay definitely strive to provide a 5 star service. Many thanks Paul

  • Konnor was exceptionally helpful in talking through some changes I needed.. refreshing to experience great customer service fir a change!Richard

  • I called up customer support for help with my query and straight away Miguel answered, he was very polite and professional and advised what he was going to do and what the issue might be. Miguel provided me with a quick resolution to fix my issue and I’m back up and running! Thanks Miguel! JenJen

  • I had an issue with my phone number, I spoke to an advisor called Connor, he was very nice and sorted out my issue quickly and efficiently. Thanks Gary

  • Great customer support, great that they have working hours later into the day. The guy I spoke to was clear, confident and easily worked through all of my questions and steps without hassle or confusion. Would recommend. No issues with call qualities so far and the interface once is simple & intuitive to use.Owen

  • Thank you to Miguel who has been extremely helpful. He solved all our queries really patiently and professionally. Many thanks once again. Sanjay

  • Super helpful and friendly support line. Spoke with Raffi and she quickly helped me set up my account, made it very easy. Would definitely recommend. Carys

  • I signed up to yay.com and didn’t know anything about how to setup, so I spoke to a Support agent who was extremely helpful and knowledgeable, he was very courteous and respectful. In less than no time I was up and running. I will highly recommend Yay.com.Nana

  • Excellent customer support, Konnor got me up and running in no time. Very confident and knowledgeable about the tech stack that he works with. Sam

  • I had the pleasure of speaking with Miguel today. Miguel was very friendly and reassured me that he would be able to help me with my queries. He was extremely clear with his instructions and went above and beyond to ensure I had my questions answered. Miguel had great customer service and Yay.com knowledge.Aishah

  • Great platform, easy to use. Amazing customer service, especially from Raffi I think. He didn't have to, but he honoured a promotion that I had missed out on due to chance. Thanks!Matt

  • Yay! To Yay.com. I have just taken out a contract with Yay.com and I have to say that their customer service is second to none! During my decision and set up process I spoke to three different operators who were all amazing, knowledgeable and extremely friendly. Thank you so much everyone, i.e. Raffi and Miguel (I cannot recall one of the ladies I spoke with yesterday)!Simone

  • Trialling their 14 day free period. Really impressed so far with how it all works. Excellent & helpful customer service David

  • Spoke to a lady named Meg, who was absolutely amazing, I was struggling setting up my business line and I had no idea what I was doing, Meg literally did it all for me remotely she was fantastic, I honestly would recommend yay to any start up or fully running businesses especially if they are working remotely, my service is now all set up with my office land line, call forwarding and my easy app. Brilliant service. Huge thanks to Meg Yasmin

  • Just had a tech support call with Konnor who immediately identified my incorrect phone setting and fixed the problem. Thanks Konnor and all at Yay - it's great to know that the support team are on hand and easily contactable if an issue arises.Adrian

  • As with all the Yay heroes (Meg, Konnor, Jez, Adrian, Miguel, Jacob to name but a few), Raffi was bloody brilliant, this morning. I had a query on hardware, VOIP functionality, and compatibility, vis-a-vis some changes I wish to make here. Raffi understands the technology well; she guided me very quickly and fluidly through what I needed. With some companies, you are put on hold, 1st line speaks to 2nd line, or even a technical manager, but not with Yay: everyone seems up on the tech, and any issues get resolved quickly. I started on VOIP with Yay, years ago. If I had a choice between them and a bigger corporate ... I'd choose Yay every time for: account flexibility, staff knowledge, staff friendliness, and innovativeness. I cannot recommend this company more highly. Thanks, Raffi. Thanks, Yay. Keep up the good work.D.

  • Konnor, Meg, Raffi, Jez and the team are AMAZING! Real knowledgeable, experienced experts in the telecoms industry. I would not hesitate to recommend them to anyone. Very prompt to answer their phones, any issues are sorted promptly (even if with our hardware not their network which it has never been). 10/10!Miles

  • Miguel was wonderful, He was very helpful!! He helped to do everything, he knows the system, he is very knowledgeable. he is the best agent Yay can have, please keep working with himShelda

  • Whilst I don't use all of the services that Yay.com offer - I only use them as a domain registrar - I am super happy with the level of service that they supply. Their website is easy to navigate, but has everything you could possibly need available. The best part though? Apart from their great pricing of course... is their customer services! I recently had an issue logging into my account, and they went above and beyond in resolving it. That level of support is rare in this day and age, when everyone seems to want to offer the bare minimum. Highly highly highly recommended!Richard

  • I have just set up a VoIP account and Miguel spent over an hour registering the handset and going through all the account technical set-up with me as well, including helping me when my laptop security would not let me give him access to my PC. Miguel was very knowledgeable and helpful and together we did all the set-ups required. I am no IT expert and Miguel guided me through every process required and explained clearly all the options, at every stage. A very big thank you Miguel - superb customer service, patience, technical know how and communication. RobinRobin

  • Wow! The move from RingCentral to Yay! was simply, well simples. No problems and stress free. The customer support is super personable and friendly, and had ensured that the experience was second to none. I am happy to have moved my company and glad to be paying for a reliable and affordable service compared to our previous provider. Thank you and keep up the good work.Mark

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