Okay, this is probably the first time that I've ever written a second review but I really had no idea that I'd be spending 3 times as much time on yay.com than I spent before writing my last review.
What can I say? The customer service, obviously, is absolutely awesome. There's nothing bad to say.
Now, my experience on yay.com has been absolutely great. Every single functionality and feature, no matter what package you're using, was just so easy, intuitive, and above all, in terms of page responsiveness - it's fast!
UI and UX are absolutely fine. I've identified a couple of bugs that I could easily see and work around - for regular customers these may cause a bit of confusion, though. Nothing that can't be fixed.
Oh, did I already say that the customer support is absolutely awesome? Yes, it is!
And I've been partially doing certain gigs for customer satisfaction for 22 years already. No, I don't mean that kind of satisfaction, you naughty you! I mean like coming nowhere and worked my way up from IT Support to SRE-DBA and System/Enterprise Architect level. And if I never health with end customers, I still had to work for the rest of those companies myself, as if they were my customers.
Oh, did I already say that the customer support is also awesome for one particular reason - they don't treat customers like idiots. And they don't assume. Good and skilled customer support team members can usually determine if the person on the phone with them knows or understands certain things, or what the skills/profession might be. Listening is a sign of respect. And I absolutely love the fact that not once did I have to end up in a disagreement or even an argument - we both understood what we were talking about.
In the second half of 2000's, I worked in a small VoIP company. That was before the first iPhone came out. If only we had known back then that VoIP will make such a comeback in the next 10-15 years. I would probably be owning a similar solution right now.´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´
I'm going to send them a couple of suggestions rHarly
