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4.97 / 5 Average

Rated EXCELLENT by 1566 customer reviews

  • TOP Kundenservice und sehr freundlich, ich bekomme immer schnell Antwort für meine Fragen und wenn ein Probleme gibt es dann wird schnell bearbeitet. Die Qualität des Anrufe ist sehr gut und auch die preise sind in sehr gut, ich bin von A bis zum Z begeistert von yay Firma, also vielen dank für allesFriseureinrichtung-de

  • Excellent service. Patient and informative tutorial and will work perfectly for our requirements. Great access to ongoing support tooSam

  • Absolutely brilliant company, with an even better support team! Raffi was very helpful in getting me up any running on my new Yay account.Dave

  • Just set up our new VoIP phone system via Yay.com, which all seems to be working well. Well, I say I set it up, in fact it was the wonderful Raffi from Yay who did all the setting up for me, connected the new VoIP phones, etc. I did try to set it up myself, but not speaking pure geek I even found the online tutorials confusing: I know that all industries protect themselves by inventing an impenetrable language, but with the internet of things now mainstream in everything, geeks really should start to speak English. That said, with Raffi & Yay on my side, setting up was easy & I can leave the geek language to those who feel safer using it.Rob

  • A GREAT team!!!. Thanks a lot for taking the time to listen to my request and providing satisfactory solutions in record time. God really bless you in Jesus name. (Hiswillpropertyservices.com)Israel

  • I have had an account with Yay for some month's now and can highly recommend their service and, in particular, their customer care team. They are easy to reach and are very supportive in providing help where needed to understand the many facets of VOIP telephone.Adrian

  • Just wanted to say a big thank you to Meg Gurnell who was extremely helpful with my enquiry, she even took the time to share my screen and advise how to set up everything up for me.AP

  • Stunning service -- as VOIP Newbe --I needed to reduce my landline cost overhead - Yay just made it simple and bundled in more features that BT or ATT in the US would offer. Plain and simple and leaves going "I got that and it works" with no real sweat. The YAY help desk team just bust their BXXts to support, lead and show with great style. Oh the technolgy works as designed without workarounds. Thanks and happy to say try it and you will end up delighted.Brian

  • The staff that work at yay are amazing! They always provide me and my colleagues with the help we require! Meg, Raffi and Miguel always provide me with the best customer service!Karmesh

  • Great after sales support from Raffi Ricci @ Yay -extremely professional and dealt with the issue thoroughly. Personable & listened carefully. The kind of service customers hope for and employers need.Elizabeth

  • Can you say YAY! The support team was excellent and are supportive in more than just the technical stuff. Made me feel like I was on the right track and not in a negative way. They made my day more than one time. Patience and kindness is their key personality traits.N.

  • Fantastic app! We use it for our company and it's helped us connect with the clients and each other in a easy/convenient way. Miguel helped us with our problems within 10 mins with great communication and fantastic service! Highly recommendVictoria

  • Yay are fantastic! They offer a very high quality VOIP offering that I have been using in my home for around 8 months. I have a very simple setup, i.e. I connect my home phones to the adaptor and have a very simple call route plan in place. Their support is brilliant. They are always quick to pick up the phone and are friendly and very knowledgeable. I am an IT director so often get technical, but they always have the answers. Highly Recommend!Daniel

  • Everyone I've talked to are very service oriented and helpful. Easy to contact, and I like that they are local. reasonable charges.Janicke

  • I entered the wrong email when I signed up, a quick call had this all resolved. Excellent service right off the bat, and I look forward to continuing using YayBen

  • Their customer service is always really great. I set up a complicated call routing with multiple call queues for the first time and called to get my work checked! Conner answered all my questions and helped me sort out my call routing so that we could provide quick service to our own clients.Millie

  • Miguel from Yay was absolutely amazing. Professional, helpful and so friendly. The service he provided was 5 star! He even called me following up from an email to make the service quicker and easier. He is an asset to your company.James

  • Their Customer Support was super-quick, and they resolved every aspect of our query. Easy to set up, and really helpful for our small charity. Yay!Connect

  • Had a problem loggin into our YAY online account due to the Google Authenicator not working. Was getting stressed out for nearly 2 days trying to resolve it myself as I needed to update my bank card details. I then decided to email YAY for advice! Raffi on the helpdesk who gt back to me was outstanding! Advised me what I needed to do and then resolved the issue for me within an hour! Just want to say thanks Raffi, your a credit to YAY and you define what customer services/support is and should be!John

  • A superb team that always has care at the centre of every email and phone call! Superb phone service and speedy replies to sort out issues. Well done to Meg - a superstar in the Yay team.Ibrahim

  • Happy to confirm that we received first class service from the people at Yay.com We had been using an ISDN2e system for several years and were actually pleased with this feature-rich communications solution. However, the main board unfortunately failed last week on the system which left us with the option of either fixing it or replacing the CPU with a newer system. After talking to various sales people, we discovered that BT is planning to phase out ISDN in the next few years so were uncomfortable with the idea of investing in a system which had a limited shelf life. A former Turkish student of ours had recommended Yay.com to us a couple of years ago, and after looking at their website and watching a couple of YouTube videos realised that we could actually have a go at setting it up ourselves. The company pledges to offer assistance throughout the procedure and I have to say that each time we called we were given the right guidance. The free webinar organised by Yay which I attended the day after I joined was also very useful. The phones we ordered from Yay.com arrived pre-configured which made it very easy to connect them to our existing network using PoE adapters. When I did need some help with call routing, I was given the right guidance immediately in a very helpful and non-patronising way. We still have a few phones to add to the system but am confident that we will have a functioning VOIP system in our school by the end of the week. Finally, we are truly impressed by the professionalism of this company and the value-added service they provide. As a small company, we would highly recommend Yay.com to anyone looking to set up a new VOIP phone system.GRN

  • Be a very very good service; Polite; nice gentlemen, always get time for you. Thanks for look after us, PadThaiCafe Shrewsbury.xxSuwan

  • So I have been using Yay for many years, I'd recommend using them to anyone the out of box experience is quick and easy and if support is required they are always happy to help and sorted anything on my first call. For business (or residential) functionality (depending on Plan) the features are very good and setting up what may seem complicated is made easier with their current intuitive web interface. Trystan

  • Thank you for your help. A delight to get straight through without having to pick from a hundred options! And my questions were answered and everything was sorted. Thank youFaheema

  • If the rest of my experience with Yay continues like today I will be very happy. Both Raffi and Meg were very helpful getting me started and I haven't even started exploring all the Yay functionality. Good job!peter

  • Yay.com are always incredibly helpful and friendly. Nothing is ever too much trouble. My most recent call to customer services was to set up new phones which Raffi dealt with quickly and efficiently, in the usual calm and friendly manner we always receive. Thank you!HP

  • Miguel was excellent and extremely helpful - the whole process was far easier than I imagined it would be and I believe that was down to his communication skills. 10/10Conor

  • If the rest of my experience with Yay continues like today I will be very happy. Both Raffi and Meg were very helpful getting me started and I haven't even started exploring all the Yay functionality. Good job!Peter

  • Brilliant customer service. Agent Jez patiently spent time setting up Yay for me in just the way I wanted it. Highly recommended.Gery

  • How wonderful! Such a quick and easy system to set up, but more importantly when I needed help they responded quickly and politely. You really couldn't ask for a better service :)Kira

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