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4.96 / 5 Average

Rated EXCELLENT by 1233 customer reviews

  • All issues resolved. Excellent knowledgeable prompt customer, service. Very easy to contact & pleasant to be able speak to someone regarding any issuesDavina

  • Wireless extender Out of stock everywhere. The following day Yay showed 1 in stock . I ordered it with a bit of trepidation expecting an email telling me it would be a week + delivery. The first email back was to acknowledge order, the next to inform me of the following days delivery. Less than 20 hours from ordering and now have Wifi everywhere. Very impressed!!mark

  • So far excellent service I cannot comment more until the service is up and running, if it continues the same I will be more than satisfied. JSjohn

  • Well, what can I say! Yay.com is absolutely fantastic. We have been using VOIP for many years and these guys are by far and away the best. The system is very easy to use with lots of configuration options to suit every business plus the support is simply superb.Andrew

  • First time using this VoIP, needed help setting up on my iPhone, the support staff was patient and very helpful, got me going in no time. So far so good. :)Surhan

  • I am so happy to be using Yay for my communication needs. They completely understand the modern VoIP market, and don't subscribe to the archaic methods of pricing and service provision. I couldn't be happier with the service I've received, the team have been great (and patient!) answering my questions, and getting us connected. The entire process of migrating away from ISDN to a SIP trunk has been painless and seamless. Thanks, Yay!Tom

  • Fantastic Service. They called me as a new customer to see if I was settling in. I called them back and spoke to someone within a few seconds. They were extremely helpful and clarified any questions I had and didn't try to sell me anything I didn't need. The advice was spot on and helpful and solved a problem we were having in deciding how to deploy our service. Can't recommend them enough. Brilliant ServiceDavid

  • I had a problem picking up messages on my Grandstream telephone. I was asked to call their customer care number. The call was answered immediately by Konner. The problem was with the firmware on the handset which was sorted within a few minutes. Thanks Konner and thanks Yay, topnotch customer service!Andrew

  • We have been using the service for a couple of years and we're really happy with it. Yay.com has certainly helped our company to keep going through this pandemic, we would have been stuck if we were still on the old copper lines. Konnor, Meg, Jez and Victoria all provide top notch service. I'd recommend yay.com to anyone thinking of switching. Mark

  • You won't find a company with better customer service!!! Jacob has to be the most helpful B2B agent I have dealt with in years. Every single team member you speak to has an extremely high level of customer service. I can't find any faults with yay.com fantastic business and what a great price!! Kader

  • The Representative was very helpful and wanted to resolve the problem with patience, she did excellent job by understanding the problem, by taking remote assistance made the things very easy, simple. The company is lucky to have the quality employee and representative.Narendra

  • Super easy to use and worms perfect providing you set it up correctly. Plus they have a great custumer series team. Recommend Burak

  • Yay helps to set itself apart by the the support provided to customers coupled with their extremely competitive pricing. The team at Yay helped to migrate a large portfolio of domains, kept me updated throughout and made the whole process incredibly easy. I wouldn't hestitate to recommend Yay, whether you're just starting out or are fed up with poor service levels and high pricing offered elsewhere.Chris

  • Excellent service from Yay.Com They got me up and running with my new Voip phone and line in rapid time and were available for assistance with the set up and any teething problems I had.David

  • Great experience We were integrating their API and got different questions along the way. Their support showed amazing knowledge and was 100% client oriented. Would recommend for everyone who is looking for extraordinary service.Alex

  • Another excellent conversation with a member of staff from Yay. I'm always impressed with their understanding of my issue and ability to solve it. This applies to ANY of the staff, I generally find a company has one good employee - Yay's team all seem to have the answers I need - good job!Dave

  • When each and every one of us humans loathes the soul-destroying sound of a telephonic computer voice asking questions and putting us on hold until we lose the will to live and finally answered by a real person who tells us we need to be transferred to another and either lose the connection or are once again sentenced to an epoch of coma-inducing muzak, how is it that big companies whose public statements oozing dedication to their customers do it with heartbreaking relentlessness? Recently, my business moved locations, had a BT landline installed, and put in to have my longstanding Yay account number ported over. It took 4 months of endless such phone calls to BT to get it done. My brain has turned to mush in the process. The rage and frustration they have put me through with their ineptitude has aged me. And here's the point: All the while, the professionalism, kindness, knowledge, consistency, and willingness to always go the extra mile of Yay's Meg Gurnell restored my faith that humanity may escape the fate of the Neanderthal. In spite of BT's utter bungling, Yay's Meg got the job done and with a smile. You're a star, Meg. Vincero! Teo xTed

  • AMAZING!! Great help, got my services working in no time. An amazing experience and one of the nest customer service i have ever recieved. Darren

  • When each and every one of us humans loathes the soul-destroying sound of a telephonic computer voice asking questions and putting us on hold until we lose the will to live and finally answered by a real person who tells us we need to be transferred to another and either lose the connection or are once again sentenced to an epoch of coma-inducing muzak, how is it that big companies whose public statements oozing dedication to their customers do it with heartbreaking relentlessness? Recently, my business moved locations, had a BT landline installed, and put in to have my longstanding Yay account number ported over. It took 4 months of endless such phone calls to BT to get it done. My brain has turned to mush in the process. The rage and frustration they have put me through with their ineptitude has aged me. And here's the point: All the while, the professionalism, kindness, knowledge, consistency, and willingness to always go the extra mile of Yay's Meg Gurnell restored my faith that humanity may escape the fate of the Neanderthal. In spite of BT's utter bungling, Yay's Meg got the job done and with a smile. You're a star, Meg. Vincero! Teo xTeo

  • Initially daunted, Yay and their support staff made our transition to VOIP and the setup of the hardware in our home simple & straightforward. Robin

  • Jez was very helpful this morning and knowledgeable. He managed to sole our problem quickly and effectively. He was polite throughout the call. I would highly recommend YAY.com Michelle

  • konnor dealt with me on this occasion this guy is brilliant spent loads of time sorting out my problem and got there in the end.Barry

  • We have only just started using yourselves/the new phone system and today was the first time I have called, I found Meg Gurnell to be very polite and helpful :)None

  • We have been using Yay for many years as a reseller and thery really are the diamond in the rough. All of the employees go out of their way to help and their solution is both intuitive and aesthetically pleasing. More importantly though it works seamlessly. If you are looking for a robust solution that is driven by a company who clearly care about their customers then I cannot recommend them highly enough.Darren

  • Fantastic support from a very friendly team located in the UK. A little more expensive than I was paying my existing supplier but worth every penny. Feels good to be putting business towards a British supplier. Garry

  • Absolutely top class company with amazing service. These guys clearly want to help. Konnor and Jez there all through the day and will answer any questions with such great patience. And even if my question was out of hours for these guys Meg was there to pass on the information and reply to me so I know my message has been seen. More companies need to copy this process. You really feel like there one and only job is to make sure you get cared for.Blake

  • It's rare to come across a company that is so customer-focused. With many companies competing in this vertical you need to be a standout service, well these guys have proven time and time again that they are 100% customer focused and provide outstanding customer support along with a class-leading VoIP service.Marc

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