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4.96 / 5 Average

Rated EXCELLENT by 903 customer reviews

  • Yay are always very helpful, today Meg helped me quickly and professionally. I couldn't ask for more from the customer service team.Daniel

  • Just on trial with system and using old VOIP phone. Good instructions on how to set up but had teething problems with connection. Customer service from Jez was first class - quick respponse, polite and very helpful. Will be taking contract if this is customer service levels you get - well doneMarcus

  • Victoria did an absolutely fantastic job of setting up my Yay account! The support and features offered by Yay are a cut above the competition :)Sam

  • We've used Yay for several years and couldn't be happier. They provide consistent, relaible VOIP services and their rates are competitive. They also have a really good account dashboard, there it's easy to configure your account, see your call history and MUCH more. But the best is their customer support. Whenever we've had a question (no complaints here!), the UK-based support team has quickly answered it - they really are friendly experts! In an age where complaining seems to be the norm, outstanding customer service should be recognised too. Well done Yay - you're a brilliant team!Paul

  • Great customer service! I have been dealing with Jez and his responses have been quick and clear, he has helped me from start to finish, even when I had a new issue he was happy to help out. Above and beyond some firms for customer service. Philip

  • Have been a customer for 2 years now. Product offering and services keep improving. Very happy with the new App and Enterprise subscription. Keep up the great work Robert

  • Hey Yay. i want to thank your company for the help i have received this morning to help me set up a new Voip account, especially Jez and Connor who went above and beyond what i expected. thanks very Much Paul Callaghan SupamediaPaul

  • Konnor has been so helpful and friendly in sorting out our trial of the phone system and i'm looking forward to getting it fully on board.Angela

  • I have just joined Yay.com and am in the process of porting my existing numbers across. I have found every member of the Yay.com team to be extremely helpful and polite and nothing has been too much trouble for them. Their technical support is excellent and it is so refreshing to deal with people who completely understand their product.Colin

  • Excellent support and very knowledgeable person who took me through the issues with my firewall / modem settings to make the telephone work. Highly recommended.Manoj

  • The guy i spoke to was British!! , spoke very clearly and friendly and sorted out my wee query pronto . Could not have been more pleasant !!Willy

  • We have now been happy YAY.COM customers for nearly a year. Everything about their service is recommendable. Setup went smoothly with plenty of friendly skilled support from Various tech support staff. Since switching to YAY.COM our telecoms costs have halved. The couple of times since then that we've contacted them for support they've sorted the problem quickly and helpfully, including the other day when I phoned to ask for their help with a problem with our phone line provider - so not a YAY.COM problem - and they came through for us quickly and efficiently. Can't fault them!Richard

  • I ahd an issue with being to access my yay.com account through google authenticator. I emailed the team and received a swift response and resolution. Another very happy customer!Evin

  • Excellent customer support from Yay. They explained everything that I needed to know in plain English and made this Luddite feel pretty good. Chris

  • Yay.com has been fantastic ever since we started using them for our business phone system. Easy to use interface, quick to change services and the customer service advisors are second to none. Quick to respond, knowledgeable, and always provide a suitable response/outcome. Yay.com has helped our business to grow at a rate relevant to our business with no large outlay, I would recommend yay.com to anyone starting a business who needs a telephone system.Ben

  • Outstanding service, easy to setup and to use. It comes with a wide range of features even on the lowest price tier. Highly recommended.Dorin

  • I have tried out several VOIP service suppliers recently and some were a disaster ! but then I found YAY---strange name I know but their service was brilliant and call quality and features were excellent but the best bit was customer support. Replies to all my questions were answered very quickly and meaningful by very polite and knowledgeable staff sorting out extremely comprehensive dashboard settings that were at the start not totally obvious( to me). So I have no hesitation in recommending them especially as they have a 14 day no holds barred trial totally free so you can experience their service for your self.Peter

  • Webchat with Jez - I am new to VoIP so the help I received was invaluable. I have not made my final decision to change but Jez has gone a long way to convince me to switch to VoIP and yay. Paul

  • The tech support people are amazingly helpful, they set up my hardware to my newly transferred number in no time, great company to deal with Joseph

  • First class help and support from Meg at Yay - I was having a problem with ghost calls - sent an email asking for help, received a very quick reply with very clear and lucid instructions and the problem was solved in a few minutes. I wouldn't hesitate to recommend this company to my friends.David

  • Yay are consistently flawless. As a small but expanding ISP, we chose Yay to provide a reliable and feature-rich VoIP service to accompany our fibre-to-the-home broadband service. Yay offers all the flexibility that we needed in terms of product features, ease of use, compatibility with SIP endpoints and convenient API access to control all areas of one's account. Their support team is what really sets them apart from the competition. Any query is dealt with quickly and efficiently and almost always by the first person that you speak to, all of the team are so knowledgeable in all areas and can resolve or advise on any questions themselves without needing to put you on hold or escalate to anyone else. We're confident that Yay will continue to meet our needs as we expand to hundreds and eventually thousands of customers.Robert

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