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4.96 / 5 Average

Rated EXCELLENT by 1118 customer reviews

  • Fantastic support, advice and service. These guys have been a wonderful support in our campaign to support those affected by the Corona Pandemic providing us the phone lines we need to support people with their everyday needs and wellbeing. Thank You - Operation Community, Bishop's Stortford. Zara

  • I have used Yay over the last 3 years and I have to say it is simply the best company I have worked with! Customer service is without question outstanding and particularly Jez who can't do enough for you. Awesome service and great people at the helm! if I could give more stars I would! STAY SAFE Darren

  • These guys are absolutely brilliant. I've spoken with two of their support team today for help with my call routing and each team the two people I spoke to were extremely helpful and very chirpy; nothing was too much trouble. I've actually been approached by another business as their fees are a bit lower but I don't think you can put a price on fast, efficient and friendly customer service so I'll be staying put! Your support team are a credit to you and I can honestly say this is some of the best service I have received. I wish I could remember names so I could name drop the guys I spoke with. Keep doing what you're doing guys!Andrew

  • Great So Far! Daisy and Konnor have been amazing at answering my queries during the trial period to see if we can streamline our comms from several suppliers to just one!Richard

  • We are a small voluntary group that is trying to support people in our area during the Covid-19 crisis. We are part of the National Covid-19 support network. Yay has been generous and helpful in supporting us with both practical help and technical advice, enabling us to be contactable through a phone number which can be allocated to different users, and makes our work much easier. The staff have been friendly, patient and knowledgeable, and we couldn't be more pleased with their offer to us. Ian

  • Yay.com has improved our way of communication with our clients knowing that we won't miss a call when someone is o the road with their mobile app. Their overall customer service is fantastic to no long waits.Lewis

  • Fantastic call with Konner who has a great deal of product knowledge. - Thank you so much for your help - 5*star service as always. Thanks again - Amena @ Magna Foodservice LtdAmena

  • Very rapid process to set up a number. The software can be a bit overwhelming but trial and error pays off, you can'r break anything. There was one issue I could not solve. I got a reply from customer services within an hour and the issue was swiftly dealt with. Jonathan

  • This service is incredibly powerful and really fast to get started. Whilst getting everything set up, I ran into a couple of issues of my own doing. The support is something else. Rarely do you get through first time to someone who is a genuine expert and can help you there and then, let alone with the current Coronavirus situation. I can't fault this service at all. Keep up the awesome work!Michael

  • Never been let down by Yay. Their services and customer support is second to none. When faced with uncertainty and problems, they step in to help you carry on business without any disruption! They are at the top of my list of recommendations to my business associates! Keep up the good work, small businesses like us rely on companies like you! John

  • Never usually write reviews but the whole team always go above and beyond to help out. By far the best VoIP service I've ever used and I've used a coupleDante

  • Daisy was incredibly patient with us. She talked through every step of getting set up on our new system. Thank you so much for your time. Best wishes Whitaker SeagerWhitakerseager

  • Awesome Service and the guys are always ready to help and point you in the right direction. - The staff always sound happy and upbeat. Lee

  • I requested 2 numbers to be pourchased and ported away from yay for a new business. Meg was incredibly helpful from the first time she answered right until the process was completed. Friendly, informative and helpful. I had also spoken to some of Meg's colleagues and they were very helpful too. Could not fault yay.com with the entire process.Sam

  • Great service, managed to work their way around my adapter device and fix a problem my router had created, not even a Yay issue!Andrew

  • Excellent in every way. Although I'm only a small customer, I'm never made to feel like it, the team always have time. Setup is simple (even for a technophobe such as myself) and runs exactly as you'd expect. Can't rate highly enoughAlex

  • I very satisfied you Yay.com customer service. So far each time I call the customer service, they are very respectful as well as helpful, excellent customer service.Ras

  • During my call today Konnor was very helpful and helped resolve our issue in no time at all. Great customer service as usual from the YAY team. Dt

  • Great company - had to set up our business to all work from home at very short notice. Every person we dealt with was spot on and the system is actually better than our existing 20k office system. Sound quality excellent so far and better call reporting features than we currently have. Wouldn't hesitate recommending them. Paul

  • Berlitz London have been using yay.com's services now for several years and the quality of service is nothing less than amazing - staff are enthusiastic and happy to help with any query on any matter. As well as saving thouands of pounds, we have increased our ability to work remotely, improve quality to our customers and above all, move into the 21st century. This company can only be highly recommended to anyone interested in maximising their phone potential - and the new apps are excellent, especially for our overseas staffJohn

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