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4.96 / 5 Average

Rated EXCELLENT by 1035 customer reviews

  • Can't fault the service. How many organisations proactively call you to find out if everything is OK instead of keeping you endlessly on hold while they tell you how important your call is to them! Happy to recommend.Andrew

  • Konnor helped me today with a problem. Two of our 5 users were having outages and their phones were just not connecting, even after the usual steps of restarting the device. He started a screen share and quickly diagnosed the problem was a port issue. I couldn't have gotten my users back on the phones without him! As usual from YAY we had great friendly and quick support.Daniel

  • Jack was friendly, helpful and knew exactly what needed to be done to answer my query. I liked that he offered to call me to talk through the solution rather than do it via the chat box.Lynsey

  • Yay have always provided a fantastic service for VOIP services, with amazing features and at a cost everyone can afford. Business grade services at the best prices. The best thing about Yay is their customer service and support, it's awesome! They're always happy to help and nothing is too much trouble, combined with the great service, it's just brilliant. Would recommend them to everyone without hesitation. Richard

  • Excellent service & advice. All concerns & questions answered with good knowledge of the products, in a manner easily understood. Prompt confirmation of sale with details of installation & on-going customer support. Davina

  • Happy yay.com customer for a few years now. Was tempted away by another service at one point because they had integration options, but the quality and service were years behind yay, so we switched back. To my delight soon after that yay introduced a range of integrations. They've been welcoming of and responsive to feedback too, which means the product just keeps getting better, and their support team are a delight to deal with. Have also used for 100+ domain registrations and would 10/10 recommend!Dan

  • Really, really impressed. Sensible, polite people who quickly solved my problem - and phone answered quickly -what's not to like. If only all telecoms providers were this easy to do business with.Simon

  • Yay customer support have been a joy to contact. They have been knowledgeable, efficient, pleasant to talk too and most importantly they fixed the problem Peter

  • I was clueless with regard to setting up my VOIP phone adapter. I contacted support and Jack was brilliant he accessed my PC remotely and configered everything, I just had to sit and watch, in a few minutes I was up and running, it does not get any better than that. Brilliant customer service.Bruce

  • Having just left 8x8 due to the non-existent service, I must say Yay has been a breath of fresh air! Service has been second to none helping me to set up remotely (thank you Jack) and each query that has come up so far has been dealt with immediately can not fault a thing ....well done Yay keep up the good work. Trissie

  • Yay manage to make what could be a super complicated thing to set up SUPER easy. Any time I encounter something I don't understand they sort it within minutes, and we have been happily using the VOIP technology along with a brilliant call routing setup (which they helped with!) for years now! Thankyou!CHARLES

  • Staff are always happy to assist. Have a great telephone manner and are patient, efficient and helpful. Thank you for your continued supportKarina

  • Flexible, powerful, affordable + incredible customer service. I have a small 2 person team (aka low value customer) so I wouldn't expect much from a customer service perspective. But when I had an issue with an integration the support (Pipedrive), I was surprised to discover an incredibly responsive and professional team was happy to assist. They discovered the integration issue was on their end and quickly worked to resolve it, keeping me up-to-date along the way. In the end, everything works smoothly, and yay.com has gained a very happy customer. Highly recommend.John

  • Excellent explained everything and let me have my say and he listened then explained how he could help which worked well for us Keep up good work JezSean

  • ***** 5 star service all round great service - on the rare occasion when Ive had an issue with systems or needed to make changes Yay have been able to resolve within an hour - pretty impressive Wouldn't hesitate to recommend Tracey

  • I have been so impressed with the service and offering of Yay. They have delivered on everything I need as a business. The set up is quite easy to do on your own if you want a basic set up - running a SME business and needing a slightly more advanced set up, in terms of several greetings and call routes for different days/times/ different voicemail options I required some assistance with this. Meg has been great in terms of keeping me updated on a number transfer aswell as dealing with my set up very quickly and efficiently when I got stuck. Nothing seemed too much hassle and Meg even spotted some things I could adjust to make full use of the system. Very polite and friendly to speak too. Thanks Yay - I Look forward to a good working relationship going forward. Stephen

  • I love calling Yay for help with my account! The staff are always super helpful, extremely knowledgeable and very willing to help. I spoke to Conor today who talked me through how to set up a timed voicemail for over the Christmas period. Yay are a great company and it is a pleasure to do business with them. Karen

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