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4.97 / 5 Average

Rated EXCELLENT by 1867 customer reviews

  • As always, if I need to ring the guys at YAY, they are super helpful, polite and speedy at sorting out any issues we may have - thanks for the support and kindness as always Bertiejo

  • We have worked with yay.com for a long time and cannot fault them. Their platform is very easy to use but the best thing is that their support team are always incredibly helpful and available whenever any we need any assistance or have a question.Samantha

  • I've never had a bad experience with Yay.com and Sol just proved this yet again. He helped me super efficiently and cheerfully. Thank you, Sol!Sara

  • I have only had to call up yay support for help twice since I have been with them. And every time the level of willingness to help amazes me. Their staff are very well trained and qualified to help. Well done yay and Izzy who assisted me.Dylan

  • Had problem with phone and sorted within minutes as usual. Izzy and all the staff are a credit to the company. Would highly recommend.Gary

  • The customer service response provided by Izzy was very helpful and gave the feeling she was prepared to help in any way possible to resolve the issues experiencedCarol

  • I have to say, every time I need to call Yay if there is an issue, they are fantastic, polite and super courteous and professional. I dealt with Solomon this time around and found his service to sort out a small to be fantastic, he even went as far to pull reports for me whilst we were waiting to have the issue resolved. Thank you, Sol, and Yay for the great service again!jo

  • I had some technical issues with my Phone System recently and reached out to Sol at yay.com for help. He picked up the phone right away and was very helpful in getting my Phone System back up and running smoothly. He was able to fix the issue in just a few minutes and I'm very grateful for his help. His customer service is excellent and I would highly recommend yay.com to anyone.Adam

  • As always customer services is quick and very helpful nothing is too much trouble to help I wish other types of businesses was the samePeter

  • Struggled with a few technical issues on 1st setup and called last thing in the day. Service from Dom was fantastic, all issues resolved quickly and easily with awesome customer skills. Phone call answered quickly too. Feel very confident going forwards with this provider for my businessIan

  • Thanks to David for helping to resolve our redirect to mobile issue. He was very knowledgeable and worked through the issue until we fully resolved. Thanks for your support.Tom

  • We decided to change to Yay for our phone system after we had problems with a different provider. Sol took us through the process and explained everything brilliantly. Any follow up questions we had were taken care of quickly and patiently. It's made a huge difference to our business now that we have phones that work!Emily

  • Okay, this is probably the first time that I've ever written a second review but I really had no idea that I'd be spending 3 times as much time on yay.com than I spent before writing my last review. What can I say? The customer service, obviously, is absolutely awesome. There's nothing bad to say. Now, my experience on yay.com has been absolutely great. Every single functionality and feature, no matter what package you're using, was just so easy, intuitive, and above all, in terms of page responsiveness - it's fast! UI and UX are absolutely fine. I've identified a couple of bugs that I could easily see and work around - for regular customers these may cause a bit of confusion, though. Nothing that can't be fixed. Oh, did I already say that the customer support is absolutely awesome? Yes, it is! And I've been partially doing certain gigs for customer satisfaction for 22 years already. No, I don't mean that kind of satisfaction, you naughty you! I mean like coming nowhere and worked my way up from IT Support to SRE-DBA and System/Enterprise Architect level. And if I never health with end customers, I still had to work for the rest of those companies myself, as if they were my customers. Oh, did I already say that the customer support is also awesome for one particular reason - they don't treat customers like idiots. And they don't assume. Good and skilled customer support team members can usually determine if the person on the phone with them knows or understands certain things, or what the skills/profession might be. Listening is a sign of respect. And I absolutely love the fact that not once did I have to end up in a disagreement or even an argument - we both understood what we were talking about. In the second half of 2000's, I worked in a small VoIP company. That was before the first iPhone came out. If only we had known back then that VoIP will make such a comeback in the next 10-15 years. I would probably be owning a similar solution right now.´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´´ I'm going to send them a couple of suggestions rHarly

  • Answered pretty quickly and the person who answered was able to fix the problem - no referral to another dept. Straight on to Anydesk and set up my IP phone in no time at all.Brian

  • Always top notch customer service from Yay.com. I recently contacted them to transfer domains between user accounts, and despite some pernickety admin issues for this process, Sol was very helpful. I would highly recommend.Bill

  • I received very prompt and friendly help from Dom and Sol in rationalising my extensive list of domain backorders. They went beyond the call of duty and saved me a lot of time and effort in the process. Excellent.Richard

  • This compnay is just the best. Don't go with BT or Virgin, I would port your number over and let YAY.com take care of all your needs. If I get any issues which is very rare, they always help me on the phone within minutes.Mellor

  • The experience has been fantastic. Change over went smoothly, the software is so easy to understand and has made a big difference to our company efficiency. Any problems have been dealt with promptly and the online chat service was great got through to a human being who sorted thngs very quickly .Abdul

  • Having problems re-routing calls Spoke to Izzy as was having problems re-routing calls to my mobile. Very helpful and had the problem resolved in minutes. Excellent serviceChris

  • I have been a client for >1 year. They provide excellent customer service and a user interface that is exceptionally intuitive, easy on the eye and therefore a pleasure to use. The call quality is ace and their fees are very reasonable for this feature rich VoIP system. All-in-all it's a big thumbs up from me!Paul

  • So amazing! I spoke to Bertie and he has helped me with my issue and even emailed me this form which he didn’t have to do but he did amazing customer support!Ethan

  • The customer service at Yay has always been impeccable. You're always able to talk to a knowledge person when you call and they are all extremely friendly. I called and spoke to Matt from Yay for help setting up a second landline number for two users. Matt took me step by step through the process and within 10 minutes we were good to go! Thanks Matt!Sea

  • Very good company! Just started working with them. Good service and are willing to help with any problems you may have. Highly recommended!!! Christopher Foster from Tokyo, JapanChristopher

  • Received excellent service today from Jez @ Yay.com. I am a small business owner and phoned up with a technical query about setting up an out of hours voicemail. Jes took time to listen to what I wanted to do, then suggested a different solution to what I thought I needed, took time to set it up with me on the phone and then showed me how to manage it myself. The main positive on the call was at no point did I feel rushed, which is a rarity when phoning a call centrePaul

  • Bertie is the man! Answered all my questions. Was very patient with me. Walked me through all the changes I needed to make. Thumbs up for him and the Yay team.Rodney

  • A fantastic service from Jez and Bertie this morning and over the last week to sort out my Yay dialling system. Super easy to deal with and talk too and the guys are fantastically patient and empathetic. I would definitely recommend Yay to anyone looking for a dialler system!jo

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