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4.96 / 5 Average

Rated EXCELLENT by 834 customer reviews

  • Ordered phone system on Tuesday (after 6 pm) and it arrived today, (Thursday) Set it up with the support of the Yay team, so far this has been an easy and seamless process - keep up the good work Yay!Clark

  • Excellent customer service. I have nothing but praise for all the staff members that I have spoken to. They have all been super helpful and answered any questions that I had. Karen

  • Was unsure as to which provider to sign up especially as there are so many, but after having spoke to at least four and reviewed the charges Yay for me was the one that showed a personal approach along with an excellent delivery of service. Great support throughout whilst setting up and being completely clueless would highly recommend on service, price and qualityJanet

  • Excellent service and support from Yay. Had a few issues on the account and Konnor from their support team was able to rapidly sort them for me and kept me advised every step of the way. The issues were fairly minor but needed resolution and it's great to work with a company that responds so quickly, actually talks to you on the phone as well as by email and most importantly - fixes the issue quickly and when they say they will. Kieran

  • For the last 4 years we've lived in a delightful rural spot but, unfortunately, right at the end of 7Km of old Openreach underground copper wire. Broadband speed is less than 0.5Mb and the 'phone line either crackly or distorted in some way. Apart from the postman our most frequent visitors have been BT engineers. We also live in a dead mobile zone - so a bit surprising to recently find a 4G signal vaguely available in our loft, courtesy of a BT engineer switching over a twisted pair and using his 'phone. Being at the end of my tether with Openreach I've just done the research and now have a pair of 4G aerials on the roof which are generating an average 25Mb through the router. So having taken care of the Broadband, and obtained a speed that gives options - I needed a similarly efficient method of getting rid of the voice side of the copper wire. Did a lot of research of UK VOIP providers and nearly made the mistake of linking to Vonage (read the reviews!) because they provide a configured adapter. Fortunately found Yay and, initially bemused at the copious data on their website, decided to go with them. Made an initial call which confirmed the initial impression and that their people are equally as impressive as the website. Three weeks on, and with my number recently ported, my first impressions of their people are now firmly confirmed - they are friendly, knowledgeable and thoroughly professional. I've needed less help than I initially feared as their FAQs gave me considerable insight into how to configure the adapter. And it only needed a quick call to confirm a couple of points. But the proof of this particular pudding is in the listening. I realise I'm coming from a low expectation base - as the quality of voice since we moved here has been abysmal - but the new quality via Yay is simply phenomenal. And is so much better that anything we've ever experienced before in a domestic setup. The sole downside is that I'm not a fan of recurring Credit Card payments and that's my only practical option. Direct Debit is so much simpler all round - but all the domestic VOIP providers seem to stick at the CC option. . But if that's the only downside I'll gladly live with it in the light of the much greater benefits.Michael

  • Absolutely fantastic, i was on the phone for 3 hours speaking to different providers came across yay.com. Spoke to Konnor who was very patient and very knowledgeable person helped me set the whole account up from start to finish within 20min. highly recommend yay.comBhavik

  • Having someone like Victoria on the phone, knowledge and patience made a good impression and the difference , Reading other good reviews, I knew I was on the right path.Highly recommended ! Flexible service, allows to grow with you. Well done Yay and Thank you !CARLOS

  • I called in as I needed some help with the routing and setting up of voicemail and they were absolutely fantastic. Top notch service. Thanks!Stuart

  • Absolutely fantastic customer service. Always there to provide fantastic support and advice over the phone or via email. The best company I have ever experienced in the communications world. Eddie

  • Jez was very polite and very helpful through the whole process off installing our new phones. Would not hesitate in recommending. Thank you again :-)Samantha

  • I am very pleased with the customer service received by Victoria and Jez. They got my account up and running in no time, were friendly and followed necessary procedures to ensure yay.com remains recommended by many. Not to mention the simplicity of the platform and fantastic functionality. BlessingsCurt

  • What do you think when you order a wi-fi access point from a company you had never heard of before, and the correct item arrives on time, in perfect working condition with the correct UK mains adapter? Yay!Neil

  • I had a technical query with Yay.com and they were incredibly helpful. The support was immediate and comprehensive and fully resolved my issues. Andrew

  • So bought a new IP phone, got confused with setting it up - Telephone support was nothing short of spectacular, had us up and running in no time - You would never EVER get that level of service buying kit from Amazon or regular online retailers. Chris

  • Very happy so far , looking forwards to the 18th December when I should be up and running with my number transferred from Talk Talk, fingers crossed.Rory

  • I have an excellent experience when ordering from Yay! The customer service is outstanding. I needed to return an idea which was replaced and picked up the next day. Definitely a company i will be recommending. Xperience

  • Yay has been offer very efficient and kind services at a super economical price. My help requests were all responded and solved very timely.Ming

  • Easy to create an online account and quick, superb helpdesk assistance by Jez on the phone meant that I was up and running in minutes. Recommended +++. Richard

  • Currently doing an extensive trial of Yay.com and i am very impressed, The Service and support have been excellent, the Yay app on mobile users devices is the easiest to get setup i have seen, the fixed device setup is no problem, including distributed phone books (I am using Grandstream IP Phones). Webhooks work well and provide a way to master most advanced realtime reporting/wallboard requirements, call quality is excellent and the costs are low.Richard

  • First of all I've been with yay for a most w years and the voip service is outstanding. No dropouts. These guys really go the exra mile in resolving problems. Email or by phone their response in promp without fail. HIGHLY RECOMMENDED. 5 STARS...Imran

  • Meg is extremely knowledgeable and has a very a friendly approach too. Thanks for all your help. A 5 star service. Thank you.Amena

  • The Yay.com team were exceptionally supportive in getting our team's VOIP service transferred from our previous supplier and also in helping us set up new users and hardware as and when needed. The VOIP service itself is miles ahead of our previous supplier in terms of quality and reliability and the intuitiveness of the online user interface makes it easy for us to manage changes and get the most out of the services functionality on a day to day basis. It's also well worth checking out the new mobile app which is incredibly easy to set up and use and again far better than alternatives third party solutions we have tried.Matthew

  • Having decided to sign up with Yay for a voip service as there are based in the UK I needed to call the support team a couple of times and dealing with Victoria couldn't have been better, she sorted my problem out quickly and efficiently. A great company and excellent customer services, which is not always the case. NickAylesbury

  • Website was easy to use and clear, easy to order, goods arrived when they were supposed to well packaged and secure. Great overall experienceMark

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