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4.97 / 5 Average

Rated EXCELLENT by 1830 customer reviews

  • I wasn't receiving any calls on my IP phone so I called YAY support. I was lucky Izzy answered my call and helped me fix my issue in like a couple of seconds. I am glad I found her on my first call :)Yuvraj

  • had a problem with my phone today, have several on the account but just one wasnt playing ball. Sol went through settings with me but couldnt get to work. Sol then went through the settings and found a rogue SIP setting. Great service as always, been happy withthem for 5 years. Always knowledgable, pleasant and get me working on rare occasion I need themIan

  • The customer service at Yay has always been impeccable. You're always able to talk to a knowledge person when you call and they are all extremely friendly. I called and spoke to Matt from Yay for help setting up a second landline number for two users. Matt took me step by step through the process and within 10 minutes we were good to go! Thanks Matt!Sea

  • It was very easy to get new membership and support agent was so helpful on phone about verification of my account. I'm excited to set and start using now. Thank you.Onur

  • Starting up a charity office phone line - easy peasy. Starting up a charity office, I managed to buy a local phone number and set up the line with a Gigaset Go Box 100 which can have up to 6 handsets in a couple of hours. Admitedly I had done it a few years before for another charity. The Yay product was just the job for me and only £5.99 a month. Can add extra lines, etc as we expand. Brilliant.Martyn

  • I am really pleased with how Sol Tarling from Yay helped me with an issue I was having. Really helpful guy and has great customer service. Definitely recommend Yayjason

  • Great service today from Angus in setting up two grand stream phones on our account as we have moved into another office. nothing was too much trouble in configuring the phones how we wanted them! thank you and im excited i have quick access to my voicemails now!!!Richard

  • David was helping me to resolve a technical fault with my phone. He was very helpful, polite and quick in resolving the issue. A pleasure to work with. Thank you David.S.

  • The customer service response provided by Izzy was very helpful and gave the feeling she was prepared to help in any way possible to resolve the issues experiencedCarol

  • Came on board after having issues with a previous voip provider. From the first conversation up to go live has been an absolute pleasure! I don't often write reviews, however this one has been earnt! Our account manager Jez has been nothing but hard working and has understood the brief down the every detail. His communication has been impeccable and even when on leave, the team have been great. They seem to have a really strong platform that has oodles of features and functionality which will benefit any business small or large. Onwards and upwards!Andy

  • I had some technical issues with my Phone System recently and reached out to Sol at yay.com for help. He picked up the phone right away and was very helpful in getting my Phone System back up and running smoothly. He was able to fix the issue in just a few minutes and I'm very grateful for his help. His customer service is excellent and I would highly recommend yay.com to anyone.Adam

  • Sol plust David and the team in New York provide more value and skill to your expenditure of money and time in setting up a VOIP service for SOHO or office. As a Brit abroad in the US.. I ve been using them for over two years for my home office and it's been faultless. The team are always prompt and on point when I have had to reach out and have something adjusted, checked or explained to a newbie to VOIP... two years later totally statisfied...I think you will be as well?BrianB

  • This company makes deployment and integration absolutely seamless from start to finish, from deployment to IVR set-up. they go above and beyond to help out customers, the system itself is very state of the art and flexible to suit either an SME or multi premise corporations and everything in between! - Shoutout to Konnor for exceeding my expectations by helping me to integrate Yay.com into my PBX system and making sure it was all working! what an amazing support agent, can't say enough about how helpful he has been!Alan

  • About to board a flight and I realise I hadn't updated our VoIP phone system to say we're away for a few days. Quick message to YAY and within a matter of minutes it was all sorted Wonderful friendly company that always exceeeeds my expectations, a true company that have never treated us as just a number!!Adam

  • Thanks to David for helping to resolve our redirect to mobile issue. He was very knowledgeable and worked through the issue until we fully resolved. Thanks for your support.Tom

  • Had the pleasure of speaking to David at Yay this evening, who was extremely helpful & who's awesome customer service offers the wow factors! With so many top companies falling short today, lacking in something simple as great 1 on 1 customer service, Yay, has raised the benchmark! A great company offers not only a great product, but should be able to back it up with the support of a great team, I'm talking 1 on 1 communication & none of this virtual chat rubbish! Yay's customer service is just awesome & with staff like David, who's help was exceptional, understanding & knowledgeable of my requirements, he's the reason i will be shouting Yay & recommending the company for its support. many thanks David.Scott

  • I have used Yay.com for a while now as the best value UK registrar with an easy to use customer area for all domain management. I recently needed to transfer some domains to another user, with Sol and the team providing a speedy and first class service. Cheers guys!Bill

  • I have used Yay.com previously whilst I worked in the Middle East and had an excellent experience with them, and they saved me a fortune in phone charges. The support was brilliant - I only had to support once because or strange error with voicemail that they identified a corrected within 20 minutes. I have rejoined as I needed to have the same cost efficiencies and service so Yay.com was obvious choice to go back too. I need to contact support to help me setup again and this took less then 2 minutes to sort out and Jez (very helpful, knowledgeable and pleasant) made sure ensure everything worked by ringing my number to check I was happy with the service which I am.Peter

  • Received excellent service today from Jez @ Yay.com. I am a small business owner and phoned up with a technical query about setting up an out of hours voicemail. Jes took time to listen to what I wanted to do, then suggested a different solution to what I thought I needed, took time to set it up with me on the phone and then showed me how to manage it myself. The main positive on the call was at no point did I feel rushed, which is a rarity when phoning a call centrePaul

  • Yay.com is a really easy to use platform for small businesses. In particular, the interface for setting up call routes is incredibly easy compared to other solutions on the market. Shaheed

  • Excellent response to my call this afternoon. I expected a five minute call outlining what I needed to do but David worked on the problem and actually sorted it out for me by remote access. He also made sure that I understood the different steps he was taking which gives me the confidence to have a go myself next time. David was extremely helpful and honestly went beyond and above what was expected. Excellent customer service from Yay.com!Anne-Marie

  • I've been a Yay.com customer for years and they are absolutely the best. In addition to a wide range of VOIP services and hardware, their support is first-rate. As the website is comprehensive and beautifully laid out, I don't have to call support very often. But when I do, they are unfailingly helpful and efficient. the best! Today I had a query about call routing and Konnor sorted it within one minute! Highly recommended.Paul

  • I have used Yay.com for over 5 years now and they have been superb. Their customer service is second to none and are always on hand to offer assistance.Ian

  • I highly recommend yay.com! They have fantastic customer service and always go above and beyond to help solve any issues you may have. I had several issues throughout the day and Sol was an absolute hero! He was so knowledgeable and happy to help. I really appreciate the great service they provide.Adam

  • The yay.com team is always ready to help, knowledgeable and you don't need to wait minutes in the waiting room. Service is great, I did not experience any technical problem or disconnection at all. Totally recommending.alex

  • Thank you Nathan Cartmell for the time spent on resolving the phone issues we had. We are always grateful with the service we receive from Yay.com ;)Vimmi

  • I've never had a bad experience with Yay.com and Sol just proved this yet again. He helped me super efficiently and cheerfully. Thank you, Sol!Sara

  • From day one, the team has been really helpful in setting up our first telephone system with Yay. The system offered everything we asked for and more. Jez is always available to answer queries and offers excellent customer service whenever needed. I highly recommend Yay.Gifty

  • We use yay for our phone system and have done for a while and we have always found them to be helpful and today Sol Tarling has been a lifesaver for us! We phoned this morning with an issue and Sol tried his best to help but he needed some login details I didn't have, after spending hours on hold to Virgin and finally getting the details I phoned Yay back and the person transferred me to Sol as he was already aware of the issue and after I managed to get the details he needed he managed to get out phones working again! As a business that receives over 300 calls a day you can imagine how desperately we needed these phones and and Sol was very patient with me, very grateful for all his help today I wouldn't of been able to do it without him :)Mellodi

  • Great product and amazing service. I was assigned to Rosie, who was extremely helpful. She walked me through the whole YAY application step by step and showed me how to use it. I was searching for a business line, as I needed a office number and I came across YAY. It comes with many features and benefits. They have a few packages to choose from. I have unlimited minutes and a dedicated landline number with my package, which is perfect for me as a small business. You can also download the app on your phone and if a client/prospect calls your office landline number, it will also come through to your phone. The signal through my laptop and my phone is crystal clear. And there customer service seems to be pretty outstanding too. always on hand to help.Jason

  • As always customer services is quick and very helpful nothing is too much trouble to help I wish other types of businesses was the samePeter

  • I needed a new US number after my Skype one stopped working. My new Yay number was easy to set up and their platform has all the features I need. The after purchase care and customer support is excellent.Kevin

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