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4.95 / 5 Average

Rated EXCELLENT by 741 customer reviews

  • Superb customer service. Meg is courteous, attentive and tenacious regardless of the challenges being presented. She genuinely deserves all the praise being lavished upon her...Frank

  • Got straight through to tech support within a few seconds of calling, Connor was very helpful and super efficient in getting our new phone connected! Benjamin

  • We have used Yay now for a couple of years after being very badly let down by our previous provider. The levels of customer service are extremely high. They do it for you, rather than talking you through complex issues you may never need to visit again. Called today with a query on conference calling. Within 15 minutes, I had a call back. I now have my own conference line. They do what they say they will do, when the say they will do it. A very rare commodity nowadays.James

  • I can't believe how good these guys are! Brilliant prices and the customer support team can't do enough to help you. I shall be recommending Yay. Thanks Daisy, Matt and everyone else who helped me get set up.Leah

  • I started using Yay.com just recently but I have been extremely impressed with their support and service. Every time I call they are super helpful, really informative and so willing to help and extremely pleasant - it's so refreshing to receive such great service. Well done Yay.com you most certainly are doing something great with your staff - it's so easy to complain about bad service but taking the time to compliment on great service is so valuable I believe. I would not hesitate to recommend Yay.com and will definitely keep on using you. Thank you and keep up the great work - your staff are a credit to you Matt!Karen

  • Everything has been quick and painless with Yay - from the 2 people I spoke to before in discussing the right package and hardware, to the support from Konnor in setting up the device. I ran into a problem I couldn't fix - no ringing on hold for ages, straight through to a real person who talked me through and logged in to fix the problem within a few minutes. Great service, products and hardware - So far, truly excellent!Craig

  • Very new to Yay.com, and to VOIP generally. The team, including Jez, Connor and Daisy, have been brilliant, helpful, knowledgeable, and made the learning curve considerably less steep for me. Lovely to deal with a UK company, small enough to make me feel like I matter but big enough to provide a full scale professional grade service. Such a refreshing contrast to the big telecoms companies. And great value tariffs too!Richard

  • I would wholeheartedly recommend Yay. I've been using them for myself and my staff for a year now and the service is great. Affordable pricing with lots of options and such amazingly polite, helpful and knowledgeable staff. Literally nothing bad to say. I use the VoIP service which enables me to keep track of my remote staff ensuring they are on the phones. I can even record their calls which is great for training. Great dashboard with easy and intuitive functionality. Keep up the good work , Yay!Carmen

  • Excellent customer service, called to get help setup a Mobile App, that was extremely helpful, plus advice on equipment, very pleased.John

  • Having spent weeks trying to get a skype phone number and even then trying to find a person to speak to- I found yay.I was immediately put at ease with a very firm but friendly confirmation that they could do all that I wanted plus much more too! Can I just say that Yay was sold the moment I heard from Jez. He was consistent and persistent (with my techno phobia) and helped me choose just what I needed then took the time to run through things I was unsure of. This firm runs off the cheery helpful and kindhearted staff. I wouldn't hesitate to recommend. Keep up the good work Jez!Stewart

  • After being left in the dark by another member of staff for about a week, I was relieved to speak to a delightful chap by the name of Konnor who literally lead me through everything I needed to know, step by tiny step, until I had a grip on how this Voip thing works! He was on the phone to me for 53 minutes making sure that my upgrade from free trial went smoothly. I don't remember customer service like that anywhere before! Thank you very much...Gregory

  • Blown away, Jez was super helpful. He got us up and running right away. Our VOIP phone was delivered in less than 24 hours - AMAZING!Martin

  • Spoke to Meg concerning an issue we had with our connectivity at our end, and how the issues with our IP had effected our phones. Even though this issue wasn't caused by yourselves, she lead the effort to fix the issue by corresponding with the IT team at our new offices. After this was sorted she then helped us set up the lines and get round issues with the phone (which quite frankly was REALLY not playing ball). Give her more money or something because quite frankly, shes bloody brilliant. If not, we'll happily hire her to do something because she's a joy to speak to.Alex

  • Transferred a batch of domain names from my old registrar. Simple, fast and efficient. Had a courtesy call from Yay.com Support too. Very impressed so far.Dave

  • I have contacted Yay.com a few times and each time have had all my questions answered. Today I spoke with Connor as was having trouble setting up my new phones, he was so helpful, and had my phones up and running in no time!!! Thank you for all your help, all your staff have been amazing!! JoannaJoanna

  • Spoke to Mag three times in week, she is brilliant, excellent knowledge about Yay systems and extremely helpful. Always looking forward to trouble shoot the problem and when inquire she suggest / explain new things to suits your business requirement. Superb after sale service. Muhammad

  • They answered the phone in less then a minute with no options and menus to have to choose from. The rep Jez was just amazing and he did everything in his power to get our problem resolved. i was really amazed with the costumer service Well done JEZ & YAYSruli

  • Amazing service and after sales always on the ball. I would totally recommend to others looking for a voip service . Have tried many others & Yay is the best. Mark

  • We recently switched our telephony services over to Yay.com after many years of being with BT. As part of the process, we transferred over an existing BT line and setup a new VOIP account. Before getting set up, we called Yay.com to run through a few questions and make sure that we were a good fit for each other. We spoke with Jez on the telephone, who was fantastic and extremely helpful. The account was set up within minutes and after the number transferred over from BT (about a week later), we were good to go. We've been extremely impressed with the service provided, the customer support and the overall quality of the service from Yay.com. We would happily recommend them to others.Matt

  • I have been with yay for about 3 years and they are fantastic.The savings on telephone costs are great but the ease of use is even better.The console takes a bit of getting used to but the staff are always available to help...i sound like an add!! Its not often that telco gets praised,but they deserve it keep it up!!michael

  • jezz was amazing with the help and support he gave and was a smooth transition from my other providers and excellent customer service I'm sure it will be the same all the way through but jazz was amazing and a credit to yay.com well done jazz great man Efarzand

  • I've used VoIP for over a decade and when switching providers compared 5 companies. Yay.com were head and shoulders above the competition. Yay.com's call quality came out top thanks to support for the OPUS codec, and the support they provide is in the top 0.5% of companies I've ever dealt with, going above and beyond to help. Their only weakness is the control panel, which I suspect is laid out to mimic how their service is structured, but not the way a customer thinks about it. This makes their service better suited to users with some technical knowledge. But if you get stuck, their excellent support is a call/email away. I'm now recommending Yay.com them to my customers. I can't give higher praise than that.Peter

  • I have just had an exemplary call with Yay.com where my phones were set up effortlessly remotely within a few minutes and explanation given clearly and with great patience. Thank you Meg... exceptional!Charles

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