Call Parking

Free up your phone lines by parking calls and give your customers a comfortable, enjoyable caller experience.

What is Call Parking?

Call parking is a feature of business phone systems that puts the caller into a virtual holding space, or ‘parking slot’, ready to be retrieved at any time by any staff member. The experience for the user is the same as being on hold, but there are several key advantages to call parking.

When you park a call, the phone line is freed to receive new calls, meaning you can serve more customers per unit of time. Also, any user can pick up a parked call. This allows for dynamic decision making between team members and maximum efficiency in call handling and customer service. What’s more, you can park calls in just three key presses with our phone system thanks to our shortcode commands.

Benefits of Call Parking

Make use of multiple call parking slots to handle calls with maximum efficiency.
Free up the phone line and serve more customers by parking a call instead of putting it on hold.
Any user can pick up a parked call, allowing for open-ended transfers.

Related FAQ's

How do I park a call?
How do I know which call park spots are occupied?
Can I use your call park feature with my VoIP desk phone?
Where can I set my call parking shortcodes?

Are you ready to take your business communications to the next level?