Loading

Error Sorry

Cart Total

$0.00

  • Your shopping cart is empty

Checkout

Delete everything ?

Transfer Your Phone Numbers to Yay.com

Transfer Your Phone Numbers to Yay.com

|

4 min read

Blog Articles

Quick Summary

Your dashboard view of transferring phone numbers to Yay.com.

Whether you are a small, agile startup or an established tech giant, you have an existing customer base and these customers will already have a number saved for your business.  Avoid making your customers adapt to a slew of new contact numbers for your business, and keep them (and you!) happy by porting your numbers across to your new hosted VoIP solution. 

With Yay.com, you are assisted in an easy and painless migration. No matter how many numbers are linked to your business, keeping your existing phone number is as simple as contacting your new VoIP provider. The process takes 2-3 weeks and you will be given a set completion date, so you can begin preparing for the switch immediately. What’s more, you will be able to completely configure your number(s), including call routing systems and mailbox greetings, the day before your number ports, so you experience zero downtime.

What does the number transfer process look like?

Note: please see our number transfer FAQ for details on what you will need to provide for the number porting process to begin, or to start migrating your phone number now, check out our phone number transfer page.

Phone Number Transfer and Porting Steps

Once you have requested a phone number transfer, paid your fee and uploaded the required documents, the status of your transfer request will change to ‘awaiting verification’.

numer porting documents awaiting verification

All documents are checked and verified manually by a member of our dedicated Number Transfer team to make the process as secure as possible. We’ll contact you if we have any questions or need anything else before we proceed. If any documents have been rejected, these are marked in the dashboard.

Awaiting Verification

Once your documents have been accepted, we will submit the request to your current provider and the status of your transfer request now changes to ‘request submitted’. From the time the request is submitted, it will take 2-3 weeks for the number to be ported.

Request Submitted

The provider comes back and accepts or rejects the request. Once the request is accepted, your porting date will be confirmed. At this stage, the status changes to ‘date set’.

Date Set

On the day prior to the porting, you will be sent an email informing you that your number is now configurable and the dashboard status will change to reflect this.

Configurable

At this point, you can set up your number for inbound calls, making sure it rings in the right places. Setting up your new number(s) within the Yay.com dashboard can be done in 5mins over the phone with a member of the support team by ringing +1 888 929 8747, or you can dive in and set it up yourself!

On the day of the port, the porting process itself will always complete by 5PM UTC. Calls are re-routed one at a time by each network operator, so you may experience some calls ringing on one phone with others ringing on your new Yay.com setup. Either way, you’ll never miss one as it all happens!

Complete

There you have it - Switching carrier and keeping the same number is simple with us! Once you’re all transferred, your business can grow with you. Investments in new employees and new locations are no longer a headache. Simply add the desired number of new users to your plan to begin growing with us and, if desired, you can purchase new numbers for geographical specificity. If you’re based in the US, you’ll be able to transfer your existing phone numbers over to us and, within the month, appear to have a global presence with new European and Canadian numbers. This way, as your business grows in depth and breadth, you have a dedicated business phone system that grows with you and offers you the world instead of costing it.

If you have any questions or would like support from our dedicated team, contact us at +1 888 929 8747 or email us at help@yay.com.

Transfer Your Phone Numbers to Yay.com

In this Category

See More
A Guide to UK STD Phone Number Area Codes
A Guide to UK STD Phone Number Area Codes

You use area codes all the time when calling from your phone or Cloud PBX, but when was the first call made using a UK STD area code? Find out here.

Revised February 4 2022 | 8 min

A Guide to Virtual Phone Numbers
A Guide to Virtual Phone Numbers

Virtual phone numbers are those without ties to a physical device or phone line, reducing business costs.

Revised November 19 2021 | 10 min

Phone Exit Codes and Country Codes Explained
Phone Exit Codes and Country Codes Explained

Exit codes and country codes: what are they, why do we need them and how do we use them?

Posted August 27 2021 | 3 min

Choosing the Best Phone Number for Your Business
Choosing the Best Phone Number for Your Business

With many types of phone number available, choosing the right one for your business isn't always easy. Today we help you decide which will be best for you.

Posted June 24 2021 | 5 min

How Business Phone Numbers Can Help Your Business
How Business Phone Numbers Can Help Your Business

If you're using a personal phone number, or too few business phone numbers, for your business, you're likely hurting instead of helping your bottom line.

Posted October 23 2020 | 4 min

Using Your Personal Mobile Number for Your Business is Costing You Money
Using Your Personal Mobile Number for Your Business is Costing You Money

Acquiring a business phone number need only take seconds. Not doing it will cost your business money. Here's why.

Posted July 7 2020 | 9 min

Working Remotely - Globally - With International Phone Numbers
Working Remotely - Globally - With International Phone Numbers

So you suddenly find yourself working remotely. Leverage modern technology and some international phone numbers and your business can grow its impact.

Posted April 1 2020 | 5 min

Keep existing phone numbers when moving to the VoIP Cloud
Keep existing phone numbers when moving to the VoIP Cloud

Find out how easy it is to transfer your current business phone numbers and benefit from our great call rates.

Posted June 3 2019 | 3 min

Enjoy full control over your Cloud PBX and avoid nuisance calls
Enjoy full control over your Cloud PBX and avoid nuisance calls

Enjoy control over your phone system and avoid unwanted VoIP call charges. Use your Cloud PBX to restrict premium rate call costs and block nuisance calls.

Posted December 8 2017 | 4 min

Memorable business phone number advantages
Memorable business phone number advantages

What makes a memorable phone number easier to remember? Learn how hosted VoIP and a memorable number can benefit your business.

Posted April 13 2017 | 4 min

More choice, with added 01493, 01637, 01900 and 01569 area codes
More choice, with added 01493, 01637, 01900 and 01569 area codes

We've made additional 01493, 01637, 01900 and 01569 area codes available, to provide you with more phone number choices for business and home.

Posted February 23 2017 | 3 min

0203 phone number help establish London business presence
0203 phone number help establish London business presence

Find out about 0203 London phone numbers, and how, with a VoIP phone system, they can help establish your business presence.

Posted January 11 2017 | 3 min

Local phone number business benefits
Local phone number business benefits

Find out how local phone numbers can be advantageous to your business. Couple with a VoIP phone system for further benefits.

Posted December 13 2016 | 3 min

Article By

Alex - Content Manager at Yay.com

Alex

Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service