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How Business Phone Numbers Can Help Your Business

How Business Phone Numbers Can Help Your Business


4 min read

Quick Summary

If you're using a personal phone number, or too few business phone numbers, for your business, you're likely hurting instead of helping your bottom line.

If you’re a fledgeling business still using your personal phone number to conduct business calls, or if you’re a growing business with only one professional phone number, you could certainly benefit from having more business phone numbers.

With Yay.com, you get some free phone numbers to choose as standard when you sign up, depending on which of our plans you’re on. Those on our Enterprise plan can choose one free business phone number per user.

Brand Reputation and Perception

For growing businesses, these free phone numbers are hugely helpful. For those currently using a personal mobile number, a geographic or non-geographic phone number adds an air of professionalism, at a minimum suggesting yours is a business with a landline phone attended to by someone in a dedicated role.

Even if this isn’t the case and you’re routing your new phone number to our mobile VoIP app on your smartphone, this setup gives a much more positive impression to the customer.

Larger businesses can benefit from multiple phone numbers by listing a separate number for each department. Again, even if your business is small, this is a cost-effective way of increasing the size of your business in the minds of existing and prospective customers.

Personal-Professional Demarcation

In today’s busy world, more and more people are feeling overworked and stressed. Now, with more people than ever working from home, it’s even more difficult to find the time and mental space to unwind, even when trying to relax in the living room on a Friday night.

After a long week it’s imperative that, for continued performance, you get the rest and rejuvenation that’s needed to come back refreshed at the beginning of the following week.

Using a personal device and personal phone number to make and take business calls makes it impossible to truly switch off at the end of the day or week. Many smartphones don’t offer the functionality to allow preferred contacts to filter through a Do Not Disturb setting, for example. If you want your daughter to be able to reach you in case of an emergency at 3 AM, but not a low-priority client from overseas, you’re not afforded the control you need. It’s all or nothing.

With Yay.com’s VoIP apps, your business phone system can exist within the app along with your business phone number(s). With a Do Not Disturb function that exists separately from the native function on your smartphone, you can effectively mute only business calls, giving you the separation you need between your business and personal lives. In turn, you’ll then find yourself more productive and effective when returning to work after a break.

Professional Business Phone System Features

In researching acquisition of a business phone number, you’re likely to find that the most effective method is to jump on board with a VoIP provider. Not only will they be able to offer you the phone numbers you’re looking for, but you’ll also benefit from all of the powerful business phone system features they offer.

These features can help you to manage incoming calls and customer expectations better, for one. If you’re a business of just one or two people but are beginning to take off, it’s likely that you’ll have more incoming calls than you can deal with. Call queuing capabilities and custom audio can help you to manage customer expectations while continuing to deliver an excellent level of service, saving you business that might otherwise have been lost.

Out-of-hours call routing, call recording and call statistics are just a few of the other powerful features you can benefit from when you sign up with a VoIP provider as a result of your search for a business phone number.


Whilst it might seem more cost-effective and less risky to continue using your personal mobile number to conduct business, adding one or more professional business phone numbers and a VoIP phone system will actually prove to be more lucrative in the mid- to long-term.

Excellent business phone system features, better brand reputation and perception, better-managed customer expectations and effective separation between your professional and personal lives make adding and using a business phone number an excellent business decision.

How Business Phone Numbers Can Help Your Business

Article By

Alex - Content Manager at Yay.com


Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service