Best Multi-Line Phone System for Small Businesses?

Traditional, analogue multi-line phone systems have served a variety of businesses well for many years. However, what if now there was a better way? Cloud-based VoIP (Voice over Internet Protocol) offers a multi-line system with significant advantages for your business, moving away from traditional infrastructure and upkeep costs. 

Hosted VoIP services like Yay.com offer a powerful and cost-effective solution that can be used instantly, without you having to install any hardware, and you can even port over your existing numbers for a seamless transition. 

What is a multi-line phone system?

A multi-line phone system allows you to handle multiple calls simultaneously. Traditional systems rely on physical phone lines, which can limit the number of concurrent calls depending on the number of lines installed. This can be frustrating for customers and slow your business operations down, potentially losing you valuable leads.

But why would you want to switch in the first place? Your existing system is fine, right?

Perhaps, but business VoIP holds a number of advantages  over a traditional multi-line phone system. Here’s what it can offer:

Maximised call capacity - With virtual VoIP lines, you’ll never be limited by the number of physical lines you have installed. In fact, as long as you have enough user extensions, you can make as many concurrent calls as you have bodies in the office (or remote at home!) to answer or make them.

Far greater scalability -  Unlike traditional systems which require technicians to add lines, VoIP multi-line systems are entirely virtual. Adding or removing users will take you seconds and a few quick clicks, which is perfect for growing businesses.

Minimised costs to you - VoIP multi-line systems also eliminate the need for expensive hardware, upkeep, and long-distance call charges. Multiple studies show that you can save up to 50% on your business’ communication expenses with VoIP! The best VoIP providers will supply VoIP apps with which your staff can make and receive calls, and even video conferences. 

Utilising mobile over hardware - VoIP apps for smartphones and other devices allow your staff to make and receive calls from anywhere with an Internet connection. This eliminates the limitations of location-based hardware, with 100% portability. 

With an analogue system, employees not in the office can’t make calls. However, with VoIP multi-line services, circumstances can change on the spur of the moment without your business being affected.

Higher quality calls - Business phone systems are at the forefront of voice calling, technologically speaking. They make use of the best codecs (coder decoders) and data transport protocols available in order to maintain top notch call quality even in locations where traditional mobile phone calls may let you down.

In the office, you may not think this is an issue, but everyone knows the frustration of taking a call over a bad line. Crackling and muddied voices are much less common with VoIP, as calls are made over the internet, which can relieve stress and frustration for you and your callers.

Future-proof technology and advanced features - As traditional analogue phone lines are phased out with the approach of the PSTN switch off in 2027, VoIP offers both a reliable and sustainable communications solution that can stand the test of time and evolve with improving technologies.

Conclusion

Cloud-based VoIP services offer a future-proof solution to business communications that traditional landlines cannot match. This makes them the perfect landline replacement as the PSTN-switch off approaches. From cost savings to scalability and upgraded call quality, this service empowers your business to thrive wherever you are based. Being able to keep your existing phone number ensures you can transition smoothly without disruption to your business.