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Look at your current phone bill and work out how much you are paying for calls and additional services such as Call Waiting, Call Forwarding, Caller ID and International Calls. Also consider the monthly line rental you are paying for having a physical phone line connected to your property.
Be sure you know what features you need and find a provider that can offer these and ensure reduced calls for you.
Make sure you look at the details of any VoIP solutions that tie you into a contract with little flexibility. Look at the terms of service and understand the contract’s length and any early cancellation fees.
Consider your usage and business needs. If you are a growing company and will need more users, extensions, numbers or features in the future, make sure you are able to update these services without extending the contract. Compare call costs, call plans and services offered.
Evaluate the quality of calls and reliability of the service. You need to be sure inbound callers experience the clearest calls when speaking to you. A good provider of VoIP will offer the chance to try before you purchase any call plan or package.
Ensure your internet connection is up to speed too. As a rough guide you will need at least 80 KBPs of upload and download speed per concurrent UK phone call. With an upload speed of 11 MBs you could potentially make around 137 concurrent calls.
How easy is it to set up the service and can you start making VoIP calls straight after sign-up? Look for a provider that can offer a smooth and simple setup. One that doesn’t need an additional engineer, additional switchboard hardware, or their associated added costs.
If you need to get calling as soon as possible, a good service can be configured with a VoIP softphone and be easily available online. Setting up on a softphone app will enable calls to be made and received via your smartphone, tablet or desktop computer.
With any service it is also important to be happy with the level of support offered to you. The best business VoIP providers will deliver amazing customer support whether you are a residential customer, growing startup or large multinational corporation.
Look for reviews of your chosen VoIP service provider online, drop them an email to see how fast their response times are or give them a call and see if they’re knowledgeable and friendly!
You may have a phone number specific to your geographic location or familiar to your customer-base which you may not want to change.
Find out how easy it is to keep your existing number when moving to your new provider. Transferring your number is often known as ‘porting’. Talk to the VoIP provider before starting the service with them and be sure you are confident in their capability to deal with your phone number.
If you are a growing UK business, it is vitally important that it is as easy as possible to add new devices or users to your phone service, which you should be able to do via an online dashboard. Gone are the days when an engineer was needed to fit a new phone line or extension.
Having a configurable online dashboard, means you won’t require a physical PBX (Private Branch Exchange) taking up space in the office. Look for a service that lets you add users at the click of a button and allows call plans to grow as your business does.
If you already have a VoIP desk phone or on-premise PBX in your office, be sure these can be used with a new service. If you need to purchase VoIP hardware, check to see if there are any recommended brands that you should look to use.
Popular brands of IP phones include Grandstream, Yealink and Siemens Gigaset. Some brands may have been officially tested with the service so you can be confident they will work in partnership without issue.
We give you a huge range of features and phone numbers all included within a low monthly cost. Our state-of-the-art VoIP platform provides crystal clear calls using a fraction of internet bandwidth and call quality is often even better than older ISDN landlines.
We supply a user interface that’s accessible from anywhere online, we don’t tie you into a contract, and you can even customise call plans at any time. Yay!
If you have any questions about our service or want to discuss your communication needs, please contact one of our experts below.