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Choosing a UK VoIP Provider

There are a lot of VoIP providers that advertise cheap calls, but what should you look for from your UK VoIP Service?

Things to consider when picking your VoIP service provider

Cut Monthly Service Costs with VoIP

Look at your current phone bill and work out how much you are paying for calls and additional services such as Call Waiting, Call Forwarding, Caller ID and International Calls. Also consider the monthly line rental you are paying for having a physical phone line connected to your property.


Be sure you know what features you need and find a provider that can offer these and ensure reduced calls for you.

Is It A Contract-Free VoIP Solution?

Make sure you look at the details of any VoIP solutions that tie you into a contract with little flexibility. Look at the terms of service and understand the contract’s length and any early cancellation fees.


Consider your usage and business needs. If you are a growing company and will need more users, extensions, numbers or features in the future, make sure you are able to update these services without extending the contract. Compare call costs, call plans and services offered.

Reliability & VoIP Call Quality

Evaluate the quality of calls and reliability of the service. You need to be sure inbound callers experience the clearest calls when speaking to you. A good provider of VoIP will offer the chance to try before you purchase any call plan or package.


Ensure your internet connection is up to speed too. As a rough guide you will need at least 80 KBPs of upload and download speed per concurrent UK phone call. With an upload speed of 11 MBs you could potentially make around 137 concurrent calls.

Ease of VoIP setup

How easy is it to set up the service and can you start making VoIP calls straight after sign-up? Look for a provider that can offer a smooth and simple setup. One that doesn’t need an additional engineer, additional switchboard hardware, or their associated added costs.


If you need to get calling as soon as possible, a good service can be configured with a VoIP softphone and be easily available online. Setting up on a softphone app will enable calls to be made and received via your smartphone, tablet or desktop computer.

Support & Satisfaction

With any service it is also important to be happy with the level of support offered to you. The best business VoIP providers will deliver amazing customer support whether you are a residential customer, growing startup or large multinational corporation.


Look for reviews of your chosen VoIP service provider online, drop them an email to see how fast their response times are or give them a call and see if they’re knowledgeable and friendly!

Phone Number Portability

You may have a phone number specific to your geographic location or familiar to your customer-base which you may not want to change.


Find out how easy it is to keep your existing number when moving to your new provider. Transferring your number is often known as ‘porting’. Talk to the VoIP provider before starting the service with them and be sure you are confident in their capability to deal with your phone number.

Easy Scalability For Your Business

If you are a growing UK business, it is vitally important that it is as easy as possible to add new devices or users to your phone service, which you should be able to do via an online dashboard. Gone are the days when an engineer was needed to fit a new phone line or extension.


Having a configurable online dashboard, means you won’t require a physical PBX (Private Branch Exchange) taking up space in the office. Look for a service that lets you add users at the click of a button and allows call plans to grow as your business does.

VoIP Phones & PBX Compatibility

If you already have a VoIP desk phone or on-premise PBX in your office, be sure these can be used with a new service. If you need to purchase VoIP hardware, check to see if there are any recommended brands that you should look to use.


Popular brands of IP phones include Grandstream, Yealink and Siemens Gigaset. Some brands may have been officially tested with the service so you can be confident they will work in partnership without issue.

Choosing Us As Your UK VoIP Solution

We give you a huge range of features and phone numbers all included within a low monthly cost. Our state-of-the-art VoIP platform provides crystal clear calls using a fraction of internet bandwidth and call quality is often even better than older ISDN landlines.


We supply a user interface that’s accessible from anywhere online, we don’t tie you into a contract, and you can even customise call plans at any time. Yay!

  • Excellent service over the phone, calls are answered promptly by individuals who clearly understand the technology, and who quickly get to the bottom of issues with simple easy to understand resolutions. I wish all the providers I dealt with were as efficient as this!Jim

  • Meg is extremely knowledgeable and has a very a friendly approach too. Thanks for all your help. A 5 star service. Thank you.Amena

  • Yay manage to make what could be a super complicated thing to set up SUPER easy. Any time I encounter something I don't understand they sort it within minutes, and we have been happily using the VOIP technology along with a brilliant call routing setup (which they helped with!) for years now! Thankyou!CHARLES

  • Really, really impressed. Sensible, polite people who quickly solved my problem - and phone answered quickly -what's not to like. If only all telecoms providers were this easy to do business with.Simon

  • Fantastic service, very quick to respond and never feel like I'm being rushed. Konor most recently helped me to setup my account in no time at all and was very helpful to explain the services in detail. Highly Recommend.Darren

  • I am very pleased with the customer service received by Victoria and Jez. They got my account up and running in no time, were friendly and followed necessary procedures to ensure yay.com remains recommended by many. Not to mention the simplicity of the platform and fantastic functionality. BlessingsCurt

  • I called in as I needed some help with the routing and setting up of voicemail and they were absolutely fantastic. Top notch service. Thanks!Stuart

  • Excellent service & advice. All concerns & questions answered with good knowledge of the products, in a manner easily understood. Prompt confirmation of sale with details of installation & on-going customer support. Davina

  • Every-time I speak with the Yay support team I am blown-away by their excellent work. Nothing is too much trouble and their product knowledge if second to none. I wish all companies support staff were like this! One very happy customer here! Ben

  • Great service, super value, and if there is ever a technical question they are right on it and sort it out super quick! Highly recommend!CHARLES

  • A quick response getting straight to the issue of the protocol and illustrated how to change the settings on the handset and YAY dashboard, getting us back online quicklyRob

  • Just registered as a reseller and am already blown away with their high level of customer service. No question is too short or too basic for them!Kovalan

  • We have now been happy YAY.COM customers for nearly a year. Everything about their service is recommendable. Setup went smoothly with plenty of friendly skilled support from Various tech support staff. Since switching to YAY.COM our telecoms costs have halved. The couple of times since then that we've contacted them for support they've sorted the problem quickly and helpfully, including the other day when I phoned to ask for their help with a problem with our phone line provider - so not a YAY.COM problem - and they came through for us quickly and efficiently. Can't fault them!Richard

  • Fantastic systems, with the best friendly knowledgable staff, always willing to help with anything you need. Great products and great customer service make the ultimate supplier!Richard

  • Absolutely fantastic customer service. Always there to provide fantastic support and advice over the phone or via email. The best company I have ever experienced in the communications world. Eddie

  • I have been searching for a VOIP system for a single business owner account and couldn't find anything that was as extensive as yay.com Great system, makes my business look and feel like an enterprise.Mark

  • Yay are consistently flawless. As a small but expanding ISP, we chose Yay to provide a reliable and feature-rich VoIP service to accompany our fibre-to-the-home broadband service. Yay offers all the flexibility that we needed in terms of product features, ease of use, compatibility with SIP endpoints and convenient API access to control all areas of one's account. Their support team is what really sets them apart from the competition. Any query is dealt with quickly and efficiently and almost always by the first person that you speak to, all of the team are so knowledgeable in all areas and can resolve or advise on any questions themselves without needing to put you on hold or escalate to anyone else. We're confident that Yay will continue to meet our needs as we expand to hundreds and eventually thousands of customers.Robert

  • Yay have always provided a fantastic service for VOIP services, with amazing features and at a cost everyone can afford. Business grade services at the best prices. The best thing about Yay is their customer service and support, it's awesome! They're always happy to help and nothing is too much trouble, combined with the great service, it's just brilliant. Would recommend them to everyone without hesitation. Richard

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