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How Cloud Phone Systems Benefit Your Business

How Cloud Phone Systems Benefit Your Business

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5 min read

Blog Articles

Quick Summary

Just by virtue of being hosted in the cloud a VoIP phone system can benefit your business. We discuss these benefits and how cloud-hosting makes them possible.

It’s often said that a VoIP phone system hosted in the cloud can save you and your business money, as well as benefit you in many other ways. What’s not always made clear is just what these are and how exactly they help you and your business.

We’ll discuss some of the ways in which you can expect to improve your business’ productivity and profitability by getting on board with a cloud-hosted phone system.

Lower Business Phone Costs

Since, by nature of the service, a cloud phone system is hosted off-site, your business will save on all of the costs associated with hosting and managing on-site equipment. This includes the upfront cost of the equipment itself, as well as any maintenance costs associated.

Not only that, but cloud phone systems like business VoIP usually offer lower call costs and monthly fees versus traditional phone systems, on top of the lower hardware costs. Not only that, but good VoIP providers will offer you high-quality VoIP apps to use instead of desk phones if you prefer. With these, it’s possible to make and take business calls using your personal desktop or mobile devices, making it unnecessary to purchase hardware phones for your staff.

Across all of these facets, you stand to make significant savings by switching to a cloud phone system.

Virtualisation (numbers, users, lines)

With a cloud-hosted PBX service, the entire platform is developed programmatically. As a result, the essentials of any phone system like phone numbers, users and phone lines are virtualised. This makes a cloud phone system scalable in ways that a traditional phone system could never be.

Instead of having to book an engineer to come on-site to install additional phone lines for new staff, or to get new business phone numbers linked to these lines, you can simply log into your online management portal and make the changes yourself. You won’t even need any training, since these portals are designed with the end-user in mind, consisting of intuitive user interfaces and controls.

Such virtualisation gives the power back to you, the user, to create the phone system you need and the flexibility to change and grow it as your business needs dictate.

Development Teams (Apps, Advanced features)

Cloud-hosted platforms like VoIP phone systems need development teams to handle upkeep and maintenance of the service. Most VoIP providers leverage these development teams to not only perform such maintenance but to develop the platform as well. This means new features with VoIP that would be impossible with traditional phone systems.

Features like call recordings that auto-sync to the cloud and scheduled call statistics reports wouldn’t be possible without the power of computing behind them. What’s more, VoIP apps have become possible, allowing you to make and take business calls from personal devices whilst integrations with CRMs make more data available to you with less effort required.

Online Management

As a result of being hosted in the cloud, it’s possible to manage and make changes to your cloud phone system from anywhere. Since all good VoIP providers offer an online portal through which you can control all facets of your business’ phone system, VoIP represents a distinct advantage over traditional systems.

With a traditional phone system, modifications like adding new phone lines would require an engineer to come on-site to make the changes. When, with VoIP, you can just log into your phone system from your browser to make such changes, this is more costly, both in terms of time and money, than it needs to be.

Work From Anywhere

Not only does a cloud phone system make it possible to manage your service from anywhere, it also frees up you and your staff to work from anywhere. Since the system isn’t reliant on any hardware hosted in a particular location but is hosted through the cloud, you’ll be able to connect to and use your phone system from anywhere with an internet connection.

VoIP apps make it possible to make and take business calls using cellular data (and hence from anywhere there’s signal) or WiFi, whilst VoIP desk phones allow you to access your phone system directly and with maximum stability via ethernet. Whether you enjoy working from home or from the office, you never have to miss a business call again when you’re using a cloud phone system. Traditional phone systems, by contrast, are inherently location-dependent, the location in question being the location of the hardware upon which the entire system depends.

Conclusion

A good cloud phone system can benefit your business in a multitude of ways. These include lowering your business phone costs, giving you and your staff the freedom to manage and use your business phone system from anywhere, as well as giving you access to powerful phone features unique to VoIP that would be impossible with a traditional phone system.

If you’re interested in trying out a VoIP phone system for yourself, you can sign up for a free VoIP trial today.

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Article By

Alex - Content Manager at Yay.com

Alex

Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service