For estate agents and lettings agencies, communication with buyers and sellers can be vital. Missed calls and inefficient telecoms can potentially make or break a sale. So, if you're seeking to make a great first impression and deliver outstanding service to your clients, why should you be upgrading to a professional Cloud phone system?
Smart Call Routing
Whether completing paperwork at a desk or whizzing round to let prospective buyers view a property, it can be quite rare for an estate agent to find themselves sat in a single location for a whole day.
Intelligent call routing ensures calls are directed to the right agent at the right times, whether they're in the office or on the move.
These call routing features consider the day of week, time of day, and availability amongst other factors to provide your callers with an optimum experience wherever and whenever they call you.
When agents are out and about conducting valuations or viewings, cross device capabilities give your business the added flexibility to handle calls via smartphones, as well as laptops and desk phones in the office.
For moments when your team are especially busy, inbound call queuing features keep prospective buyers on the line using regular audio prompts and bespoke hold music. With this, missed sales and rental opportunities can finally become a thing of the past.
Keep Branches Connected
A Cloud hosted phone system can make unifying your local and regional offices a whole lot easier. From transferring internal calls across branches to sharing phone-books and extensions, your teams will never feel isolated from one another.
With free calls between extensions, keeping in touch with your teams will also prove to be more economical via the Cloud.
Reduce Communication Costs
Alongside easier cross-extension calling, a business Cloud phone system will bring with it reduced overall call costs, with outbound call minutes that are either unlimited or bundled with plans.
In terms of additional hardware, the option to use laptops, desktop computers or smartphones for calls can greatly lower expenditure on VoIP phones.
When contrasting an agile Cloud phone system with ageing SIP Trunk solutions, you may also be surprised to find that previously associated costs such as on-premises PBX hardware and expensive on-site maintenance and no longer necessary either.
Stay a Step Ahead With Call Reports and Analytics
Gain full access to call logs, call durations and call recordings. These real-time analytics can prove a game changer in identifying areas to improve performance and client handling.
Keep track of how different branches are performing, audit call recordings and even set outbound/inbound call targets if you want to create some healthy competition between your teams.
Dedicated Phone Numbers and SMS
Increase call pick-up rates by calling from a local landline number that your clients are familiar with, instead of an unrecognisable mobile number. For sales negotiators, this also releases them from having to use and withhold their own personal mobile numbers when calling out.
With Cloud phone systems, pairing your branch number with your team's smartphones is an easy and seamless process, even whilst they're moving from property to property.
Need to remind a client about an upcoming property viewing or let them know a last-minute appointment has become available? With open rates in the region of 90%, SMS can also be a fantastic alternative option to reach existing customers directly and at speed.
Connected CRMs and Click-to-Dial
Your clients can always be guaranteed a personal service when you Integrate your phone system with a CRM such as Hubspot, Pipedrive or Zoho for example. By linking the two it's possible to simply keep track of client interactions, notes and recordings, plus you'll know when your clients are calling before even having to pick up the phone.
Need more time to make calls, connections and sales? Forget about manually keying in phone numbers when you have click-to-dial functionality. Calling is kept speedy, sales are kept flowing, and in a fast-paced property sales environment, every minute counts.
A Feature-Rich Business Phone System For Estate Agents
These are just a few of the efficiencies your estate agency firm can expect with a trusted Cloud-based business phone system.
From voicemail-to-email and on-hold audio, to IVR call menus and call analytics, your business can benefit from a huge suite of professional features for a fraction of the cost usually associated with older legacy systems.
There's no need to memorise new phone numbers either, as it's possible to keep your existing branch numbers when you move to our service. For expanding sales teams, new dedicated direct lines can also be set up in minutes.
We provide powerful, cost-effective business phone systems and VoIP phones for several estate agencies, letting agents and property services. Get in touch today to see how we can help you save on your telecoms, enhance call quality, and increase your client satisfaction.