Set Up Your VoIP Hardware
If you’re using any VoIP hardware like a VoIP desk phone that you’ve brought home with you from the office, then you’ll want to get this set up first. We recommend plugging the phone directly into your router and directly into power, rather than using another network device in between for PoE or any other reason. Once your phone is happily set up on your network, you can start configuring your network more appropriately for your needs. We find though that, at this early stage, simplifying the network as much as possible tends to eliminate the need for troubleshooting down the line, so start by plugging directly into the router.
Take a note of your SIP credentials (username and password) from your VoIP provider as well. If your device becomes unhappy during the setup process, you may need to perform a factory reset, at which point you’ll need to reconfigure the device’s SIP credentials.
With Yay.com, these are easily found next to your user in the Users section of the dashboard. If you don’t have access to the Yay.com dashboard, your Yay.com account holder or administrator will be able to give these to you.
Use VoIP Apps
If you don’t have a VoIP desk phone, or just prefer using your personal devices to make and take business calls, you can use VoIP apps instead.
If you’re not set up on the Yay.com VoIP apps, you can set yourself up from the dashboard. Again, if you don’t have access to the Yay.com dashboard, then the person who deals with your business phone system will be able to help you, either by providing you with a generated company code or by inviting your user directly. Full instructions for this can be found in our dedicated post on deploying our VoIP apps.
Check Your Network Connection
Once your VoIP phone is set up correctly and/or you’re up and running on our mobile or desktop VoIP apps, any further issues are usually caused by the strength or integrity of your network connection.
If you’re using our VoIP apps and you’re connected to your network over WiFi, you’ll run into issues if your connection is weak. A weak connection doesn’t always mean slow download and upload speeds, either. If your wireless connection is unstable, it will be near impossible to maintain a high quality call. Using our desktop app with your computer plugged directly into your router via the ethernet port might help.
For more detail on issues with VoIP hardware that can be related to your network configuration, you might find this video useful.
That’s it and, if it sounds simple, it’s because it is! With a VoIP phone system, working from anywhere should be a breeze. Just remember that, since you’re making and taking calls over the internet, any issues are likely with your internet connection (once it’s confirmed that your devices have been set up correctly, of course).
If you’re finding that, unhappily, your home network’s hardware isn’t up to the task of supporting a full-time business user, you’ll want to get hardware that is. Our sister company, NetXL, supply all manner of networking equipment including network routers, network switches and WiFi access points, so has everything you need to effectively upgrade your home network to be business ready. If you fancy a VoIP desk phone, they stock those too!