Loading

Error Sorry

Cart Total

$0.00

  • Your shopping cart is empty

Checkout

Delete everything ?

What Is VoIP QoS?

What Is VoIP QoS?

|

3 min read

Blog Articles

Quick Summary

Learn what VoIP 'QoS' or Quality of Service is and why your business network needs it configured for the best VoIP experience.

VoIP QoS: What Is It?

QoS stands for ‘quality of service’ and refers to the priority your network gives to certain types of traffic.

For our purposes, this means the priority of voice data across your network. Since the user experience for both parties when conducting a call is very sensitive to latency (the delay or ‘lag’ between one side speaking and the other hearing them), it becomes important that this latency is kept to a minimum. One method for preventing or minimising such latency is to give voice data priority on the network, so that VoIP data packets are whisked to the front of the line, as it were, and handled ahead of other requests and packets.

How Can I Configure VoIP QoS?

VoIP QoS is a function handled by your network router. Almost all modern business routers will offer QoS functionality and some even have this configured by default. The Draytek Vigor V2865 series, for example, offers an ‘Auto Voice’ VLAN that automatically prioritises VoIP calls as they pass through the router without the need for additional configuration.

If your router doesn’t offer QoS, then this is not something that you’ll be able to take advantage of, since it’s the intelligence built into the router that provides a means of interfacing with your network traffic through the use of routing rules.

The method of configuring QoS for your router will depend on its make and model. Yay.com has several FAQs discussing how to configure VoIP QoS on your router. If the make and model you have is not covered, the method is likely covered in your device’s user guide, which you’ll be able to find online.

For the modern workplace, QoS is even more useful because it allows for the prioritisation of video data as well as voice data. Those using a unified communications platform like Yay.com will be able to configure their router to allow low-latency video conferencing for meetings between remote workers and those in-office.

How Important Is It to Configure VoIP QoS?

If you use a router without QoS options, or if you neglect to configure it, there will be consequences for the quality of your VoIP calls. The busier your network, the more likely you are to experience such problems. QoS was originally introduced as a means of dealing with packet loss and jitter, both issues which can result in a problematic caller experience. We’d therefore certainly recommend configuring VoIP QoS if your router allows for it and, if it does not, purchasing a business router that offers this functionality.

Conclusion

Business networks are put through their paces daily, with large numbers of clients connecting to various access points to send and receive large quantities of network traffic. If your experience with VoIP hasn’t met your expectations thus far, it could be worth looking at the quality of your network hardware and how it is configured. If the quality hardware needed to support VoIP, alongside every other demand your business places on its network every day, is not present, you are likely to run into issues.

If you’re a small business that has recently switched to VoIP to handle the recent rise in remote working, you may find your network struggling to deal with the new demand when staff return to the office over the coming weeks. Quality network hardware is available from our sister company NetXL, including excellent business routers and network switches, VoIP phones and headsets and other IP hardware.

What Is VoIP QoS?

In this Category

See More
Global Learnings For The PSTN Switch Off
Global Learnings For The PSTN Switch Off

With the upcoming switch from PSTN to VoIP, we look at what processes other countries have taken when they decided to migrate their own copper line networks.

Posted August 1 2023 | 6 min

What Will Happen To Landlines In 2025?
What Will Happen To Landlines In 2025?

Get your business up to speed before the PSTN and ISDN switch off in 2025. Discover what digital VoIP technologies will mean for business landlines in the future.

Posted March 23 2023 | 5 min

VoIP Apps vs VoIP Desk Phones
VoIP Apps vs VoIP Desk Phones

VoIP apps or VoIP desk phones, which is better and why? We discuss how VoIP desk phones could be obsolete with the availability of greater and more powerful VoIP apps .

Revised November 2 2022 | 7 min

13 VoIP Benefits: Why Businesses Should Use VoIP
13 VoIP Benefits: Why Businesses Should Use VoIP

Cloud VoIP phone systems offer key advantages for businesses. Here are 13 of VoIP's key benefits that have helped to drive the adoption of business VoIP.

Revised May 10 2022 | 12 min

Your Questions About Hosted VoIP Answered
Your Questions About Hosted VoIP Answered

How cost-effective is VoIP? Is VoIP secure? How fast does my Internet need to be? We answer these questions and more.

Posted January 11 2022 | 5 min

Will a VoIP Phone System Work Without the Internet?
Will a VoIP Phone System Work Without the Internet?

VoIP won't work without the internet, but that doesn't mean you need a wired broadband connection. A supplemental mobile cellular data network (4G, 5G, LTE) can make VoIP calls possible even if broadband is unavailable.

Posted January 11 2022 | 5 min

How to Automate Aspects of Your Customer Service
How to Automate Aspects of Your Customer Service

Offer great customer service, but do so efficiently. Automate aspects of your phone system and provide self-service information to free staff resources.

Posted September 24 2021 | 4 min

What is Call Recording? How Does it Work?
What is Call Recording? How Does it Work?

Call recording is a feature of good VoIP phone systems that allows customers to record their business calls, then playback and download them.

Posted September 17 2021 | 6 min

Build Your Ideal Business Phone System Effortlessly With Yay.com
Build Your Ideal Business Phone System Effortlessly With Yay.com

Large corporations have requirements that surpass the capabilities of most phone systems. With Yay.com build your ideal business phone system effortlessly.

Revised August 25 2021 | 5 min

Customer Interactions: 5 Ways Your VoIP Phone System Can Help
Customer Interactions: 5 Ways Your VoIP Phone System Can Help

A good business phone system will help you run day-to-day operations more efficiently and effectively. Here are 5 ways yours can improve customer satisfaction.

Posted August 19 2021 | 4 min

6 Phone System Hacks to Boost Office Productivity
6 Phone System Hacks to Boost Office Productivity

Features like call parking and shortcodes can boost the efficiency of your business phone system, saving your teams time.

Posted August 18 2021 | 6 min

VoIP Headsets: Before You Buy
VoIP Headsets: Before You Buy

Before you buy a set of VoIP headsets, it helps to be informed as to what's out there. We break down the key considerations before purchasing your wired or wireless VoIP headsets.

Posted February 19 2021 | 7 min

Free VoIP Trial: Try Our VoIP Phone System
Free VoIP Trial: Try Our VoIP Phone System

With Yay.com's free VoIP trial you can try business VoIP for free for fourteen days - no credit card required. Enjoy all of our powerful business phone system features at no cost.

Posted December 3 2020 | 4 min

How To Set Up VoIP At Home
How To Set Up VoIP At Home

Business VoIP makes it possible to work from anywhere. We'll get you up and running for working from home, no matter whether you prefer VoIP desk phones or VoIP apps.

Posted November 12 2020 | 3 min

What is Hosted PBX?
What is Hosted PBX?

Hosted PBX and hardware PBX, what is the difference and what are the advantages of the former?

Revised October 30 2020 | 5 min

Highly Rated VoIP Provider
Highly Rated VoIP Provider

When looking for a new VoIP provider, it can be hard to separate the wheat from the chaff. To help you in your search, here's what our customers say about Yay.com's VoIP phone system.

Posted October 28 2020 | 4 min

How Much Money Can You Save With a VoIP Phone System?
How Much Money Can You Save With a VoIP Phone System?

Want to know just how a VoIP phone system will save your business money? With lower call costs, monthly fees and superior features, VoIP represents a lucrative move for your business.

Posted October 26 2020 | 5 min

How a VoIP Phone System Can Enable Effective Remote Working
How a VoIP Phone System Can Enable Effective Remote Working

Effective business VoIP will provide a phone system that empowers you and your staff to communicate and collaborate effectively from anywhere. Learn how.

Posted October 21 2020 | 5 min

Article By

Alex - Content Manager at Yay.com

Alex

Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service