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VoIP Apps vs VoIP Desk Phones

VoIP Apps vs VoIP Desk Phones


5 min read

Quick Summary

VoIP apps or VoIP desk phones, which is better and why? We discuss how VoIP desk phones could be obsolete with the availability of greater and more powerful VoIP apps .

Deskphones are ubiquitous. They’ve been a part of the office arsenal for generations and a view of a desk without one leaves one with the sense that something’s missing. But how have desk phones changed since they were first introduced? And how much do we really need them in the 2020s?

VoIP Desk Phones

Compared to early models of desk phones, modern units bear little resemblance under the hood. On the surface, even, the differences are immediately obvious, especially with high-end models. VoIP desk phones like the Yealink T58A are dominated by a huge touchscreen; something certainly not commonplace twenty years ago.

Indeed, this represents one of the principal differences between the desk phones of today and those of yesteryear. Android OS-powered with launchable apps, today’s desk phones are essentially smartphones with a larger chassis.

So in what ways do they differ from your smartphone?

Well, firstly and most importantly, if you’re with a VoIP provider that supplies VoIP apps (aka softphones) which underperform relative to your needs and expectations, you’ll actually need to use a desk phone if you want to use a VoIP service. What’s more, since a VoIP phone system represents the best infrastructure a team can have for handling internal and external voice communications, desk phones commonly represent the only option for businesses.

And that’s not necessarily a bad thing. Desk phones are what a lot of office workers are used to and, in conjunction with a powerful VoIP phone system, they’ve a lot of functionality to brag about. Full phone books of contacts can be imported to your VoIP desk phone quickly and easily with just a .csv file and your phone’s browser-based GUI. Expected features like call forwarding, monitoring and parking are available, as are quick and easy shortcodes to access these features.

VoIP Apps

But what if your VoIP provider actually offered VoIP apps that could hold their own? Would desk phones still be necessary?

Yay.com’s VoIP apps are one of its crowning achievements. Like many of you, we experienced first hand the frustrations of calls dropping out while crossing from one cell mast’s catchment area to another; of supposedly “HD call quality” becoming spotty (at best) the minute someone started streaming a video in 480p in the next room. We made it our mission to solve these problems and are pleased to offer the best VoIP apps on the market.

Just one technological advantage held by our VoIP apps is that they support the Opus codec, which is capable of delivering the highest quality calls of any codec out there, all whilst demanding the least bandwidth. This is like getting a free side with your meal and discovering when you get the bill that you’re getting the whole lot half price. You get more for less - and there’s no catch.

All the things you love to do with your VoIP desk phone are possible with Yay.com’s softphones and with the same handy (configurable) shortcodes you use with your desk phone to communicate and collaborate effectively and efficiently with colleagues and clients.

What’s more, with the imminent release of our enterprise chat feature, your communications with your team and partners from the Yay.com VoIP apps will soon be even easier, with the flexibility to pivot from text to voice at the tap of a button.

VoIP Phones vs VoIP Apps

If the primary argument for using VoIP desk phones, then, is that they’re (i) what most office workers are used to and (ii) have long been the only viable option, with Yay.com’s VoIP apps having solved the latter problem, then only the former remains to be dealt with.

However, in 2020 it would be fair to say that very few people are more comfortable using a desk phone than their personal smartphone to make calls.

Since our VoIP apps live on your smartphone, there really are only a few edge cases where VoIP desk phones might still be used.

There are bound to be those, for example, whose personal preference remains a desk phone. Plus, there are bound to be those who prefer not to mix business with leisure and so do not want business calls on their personal device.

Even those who feel strongly about the latter point, however, should have their fears calmed by learning that your Yay.com app can be set to Do Not Disturb (DND) without affecting your smartphone’s native DND function. What’s more, you can choose to not log your Yay.com business calls on your device’s call history, meaning there’s no chance of a reminder of work interrupting letting your hair down on a Saturday night.

For those that do prefer them, VoIP desk phones are available as a luxury item. But, with the cheapest competent VoIP phones coming in at around £50 and running up into the hundreds, it might soon be difficult to justify their purchase. Especially when more and more studies are showing that employees are happier and more productive following a BYOD (bring your own device) framework.

If you’re interested in learning more about what makes Yay.com’s VoIP apps different from others on the market, you can sign up for a free VoIP trial and download our VoIP apps to try them at no cost for fourteen days.

VoIP Apps vs VoIP Desk Phones

Article By

Alex - Content Manager at Yay.com


Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service