As call volumes increase, a solution that automatically answers calls can prove valuable. We compare auto-attendants and virtual receptionists to find out the best option.
Find out how warm transfers can help your teams appear more engaging, what the difference is between warm and cold transfers, and how our best practice tips can boost your caller satisfaction.
Enhance caller experience with our business voicemail greeting examples. Optimise your greetings and create a mailbox that your customers are happy to leave a message on.
What is the phonetic alphabet and how can it be used to improve customer service calls in your business? See how this resource can be used to strengthen your business calling.
Large corporations have requirements that surpass the capabilities of most phone systems. With Yay.com build your ideal business phone system effortlessly.
Spammers who spoof caller IDs are a nuisance and a threat to your business. A good VoIP phone system will provide features to help you eliminate this threat.
Whether you're interested in improving call KPIs or looking to get a better understanding of your caller interactions, real-time call monitoring can help.