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Latest Articles
February 19 2025
From side-hustles to career changes, discover small business inspiration and ideas for you to explore this year.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
Revised December 3 2024
Corded headsets vs wireless headsets? Learn about the key considerations when purchasing a VoIP headset for your VoIP phone system and softphone apps.
Article by
Alex - Content Manager at Yay.com
9 min read
September 10 2024
AHT is key to improving customer satisfaction, but it is also important to strike a balance between efficiency and quality support to boost your business' potential
Article by
Adrian - Digital Marketing at Yay.com
7 min read
Revised July 15 2024
Get your business up to speed before the PSTN and ISDN switch off in 2027. Discover what digital VoIP technologies will mean for business landlines in the future.
Article by
Adrian - Digital Marketing at Yay.com
6 min read
July 9 2024
Discover how easily franchise owners can create brand consistency and align with local market needs by adopting a Cloud-based VoIP service and virtual numbers.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
Revised July 5 2024
The best multi-line phone system is one that offers business-grade features like call queues and call recording for an affordable price. Discover how moving from analogue to digital VoIP can benefit enterprise or small business.
Article by
Alex - Content Manager at Yay.com
5 min read
Revised January 18 2024
Think your business is too young for a professional phone system? Here are some indicators that it might just be time to upgrade to hosted VoIP.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
December 22 2023
As call volumes increase, a solution that automatically answers calls can prove valuable. We compare auto-attendants and virtual receptionists to find out the best option.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
December 13 2023
Explore the benefits of modern Software as a Service subscriptions and see how they can offer added flexibility and scalability for businesses.
Article by
Adrian - Digital Marketing at Yay.com
3 min read
August 25 2023
Find out how warm transfers can help your teams appear more engaging, what the difference is between warm and cold transfers, and how our best practice tips can boost your caller satisfaction.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
August 1 2023
With the upcoming switch from PSTN to VoIP, we look at what processes other countries have taken when they decided to migrate their own copper line networks.
Article by
Adrian - Digital Marketing at Yay.com
6 min read
April 26 2023
Enhance caller experience with our business voicemail greeting examples. Optimise your greetings and create a mailbox that your customers are happy to leave a message on.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
