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Highly Rated VoIP Provider

Highly Rated VoIP Provider


4 min read

Quick Summary

When looking for a new VoIP provider, it can be hard to separate the wheat from the chaff. To help you in your search, here's what our customers say about Yay.com's VoIP phone system.

If you’re at your wit’s end with your existing phone system, then it’s time to find a new VoIP provider who won’t let you down.

We understand it can be difficult to trust the marketing claims of a company that is out to sell you their own product. Far more comforting are the honest and unbiased opinions of the companies who use that product every day to conduct their business.

Here are a selection of Yay.com customers and, in their own words, what they think of the Yay.com VoIP phone system.

DT Fire Systems

DT Fire Systems provides fire and security solutions to people all around the UK. It’s their job to take the responsibility of compliance away from the customer, giving them one less thing to worry about.

They needed a unique, professional phone number for their business but, importantly, they needed fine-tuned support for calls to emergency services. Since VoIP phone numbers and phone lines are virtualised and calls can be conducted from anywhere, it is crucial that users supply firm emergency addresses. In the event that they call an emergency number, emergency services need an address linked with the phone number to which they can dispatch the appropriate service.

Yay.com enforces this rule strictly, as well as supporting the calling of emergency numbers like 999 and the new 119 phone number. These were crucial ticks-in-boxes for DT Fire Systems. Here’s what they had to say about how our VoIP phone system handles call routing in the event of an emergency:

“During a client emergency, the Yay.com system allows us to cycle through the engineers’ mobiles, meaning it never hits a voicemail. Yay allows us to be flexible with time to the locations, while still maintaining a solid connection with all our customers.”

Darren - Managing Director, DT Fire Systems

Desjoyeaux Pools

Desjoyeaux is the largest swimming pool manufacturer and installer worldwide. It’s present in over 87 countries and has been trading for over 50 years. For such an established and respected business, it makes sense to have a business phone system of similar refinement. Granular controls allowed Desjoyeaux to fine-tune and “professionally enhance our customer experience… As soon as the caller calls in, they know that they’re connected and speaking to Desjoyeaux…”.

Desjoyeaux also benefitted greatly from the work-from-anywhere benefits of business VoIP:

“As a lot of our technicians and sales team are based on the road, they need to be able to take calls wherever they are. Yay.com makes this as easy as if they were picking up a phone in the office.”

Julian - Director, Desjoyeaux Pools UK


FireCo, like DT Fire Systems, offer a service tailored to lifting the responsibility of fire-safety compliance off of businesses. FireCo manufactures a line of their own fire-safety products, most of which fit to fire doors and shut them automatically in the event of a fire.

To handle the wide range of customers their product, installation and consultation services draw, FireCo needed “a VoIP phone system over which we could have very precise and detailed control,” says Drew Hoggatt, Managing Director of FireCo. After a poor experience with a previous provider, they knew they wanted to move to a provider of hosted cloud PBX systems with a very good customer service rating and were drawn to Yay.com for this reason.

For a before-and-after Yay.com view of their service, Mr Hoggatt says, “Before we had the Yay phone system, we had no idea how well we were doing because the information was too difficult to access… [now] we cannot see any limits at all to the phone system that we have.”

And, from an IT perspective too, FireCo are very impressed with Yay.com’s phone system. Luke Moore, IT technician at FireCo, loves what the API allowed them to do, giving them the ability to “really dive into calls [and] take down call recordings…”. Luke now says, “Honestly I could see us being with Yay until the end of time… it has really been a revolutionary step for FireCo.”

Customer Reviews

In addition to these glowing reviews of which Yay.com is very proud, more informal reviews from our customers can be found on respected sites like reviews.io and Trustpilot. Yay.com is very proud of its five-star ratings on each, even after almost 1500 reviews on reviews.io alone.

If you’re looking for a VoIP phone system from a provider with an excellent customer support rating, look no further than Yay.com. Sign up for a free VoIP trial today to try out these features for yourself.

Highly Rated VoIP Provider

Article By

Alex - Content Manager at Yay.com


Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service