1st May 2020, Guildford, UK - In an effort to assist during the coronavirus pandemic, VoIP Provider Yay.com has been working with Covid-19 mutual aid groups, supplying them with their enterprise-grade VoIP phone system at no cost, while they continue to do crucial work supporting those in need.
The high demand for aid during this time has led to understandably high call volumes for support groups. Sonia Shah of Wembley Central Mutual Aid initially supplied her personal mobile number as the group’s contact number. Incoming call volumes quickly became unmanageable. “When I needed to start delegating things to people, that’s when Yay.com came in… I’m so happy with the customer service… getting set up was so easy”.
“We are proud to have been able to offer use of our platform to such crucial services in their time of need”, says Matt Mansell, CEO of Yay.com. “The work being done by groups like Wembley Central Mutual Aid, NHS PPE and many others is truly fantastic. NHS PPE alone have managed to donate almost 10,000 full-face visors to frontline staff, so we are thrilled to have been able to play a part in that.”
Nick Pearson, project director at NHS PPE, says of the Yay.com service, “Yay.com allowed us to quickly set up a telephone number, distribute softphones to our team members and... to create hunt groups [so calls could be] handled by multiple people, relieving the load from one person.”
Yay.com continues to support a large number of community organisations combating Covid-19. If they can help your organisation, please contact their team at firstname.lastname@example.org
Hosting 18 million calls a month and growing, Yay.com is a leading unified communications provider using data to provide fast HD quality voice, video and chat communications to wherever you are in the world. A powerful and intuitive dashboard gives real-time control to the customer and, with over 1 million phone numbers available for major cities worldwide, you can have a ‘local’ business presence anywhere in the world - today. Renowned for its excellent customer service, ever-expanding feature set and fast, reliable platform, Yay.com is the go-to choice in modern business communications for enterprises of all sizes.