Here at Yay.com we are pleased to announce two new Cloud PBX updates for the presentation of phone numbers for inbound and outbound Caller IDs.
The first of our updated Call Route options enables you to present either your outbound Caller ID phone number only, or where supported by the phone, both your Caller ID number and the Call Route name.
This is particularly advantageous when making outbound VoIP calls, as recipients can be more likely to answer phone calls if it’s not an unrecognised number. Presenting your Call Route name or brand name can also encourage higher recall and acknowledgement for your organisation.
The second update to our Call Route feature is specific to incoming calls. We have now enabled an option to show which of your phone numbers is being called, rather than presenting you with the telephone number of the incoming caller.
This is especially useful if you run many different businesses within your building or have numerous different phone numbers going to your office. It ensures a quick and easy way of visually identifying which of your phone numbers or businesses is being called. So by turning this option on, you can be double sure you and your employees can provide the appropriate greeting for all incoming calls.
These feature updates are all free to use with our VoIP service. For all Yay.com users, these options are available within the online Dashboard. Look for the Call ID Type dropdown and the Caller ID Number dropdown within the Call Routes section of all VoIP accounts.
If you’re not yet using the Yay.com VoIP service, try a free 30 day free VoIP trial with free UK phone number included. Existing users can login and set up these number presentation features now.