We are excited to introduce improved call pick up options for Users of the Yay.com Cloud PBX.
Now whether using a physical VoIP Phone or VoIP softphone, it is possible for Yay.com Users to pick up an incoming call on another extension via a unique key code. Simply dial the allocated Short Code on our Cloud PBX, followed by the extension number that is ringing to pick up a phone call.
This feature update means that there is now even less of a chance of your business missing important calls, clients, or leads. So there is no more need to dash round to a colleague's desk to try to pick up their ringing phone.
Advantageous for busy offices or at times when team members may be on annual leave, absent from the office, or simply working remotely.
Our directed call pickup functionality enables the option of picking up calls for both individual extensions and Groups too. The Group call pick up setup can be particularly useful if you have a number of different departments or teams within your office that use your Cloud PBX.
For added manageability, we have also made pickup permissions available within the Yay.com user Dashboard. We have ensured it is easy to authorise precisely which User or Group can pick up an incoming call, as well as which team members are able to have their calls picked up by other colleagues.
This new option is located within the Short Codes section of the Yay.com Dashboard and it takes no time at all to add a keypad Short Code and get started with this feature.