II: Staying Connected: Employee Collaboration and Accountability under Remote Working conditions
We’ve already covered the ease with which you can create the perfect remote working environment, enabling your employees to continue to thrive in the event of coronavirus quarantine, be it complete or partial. Today we will discuss how your staff can continue to collaborate effectively and efficiently via a Yay.com-powered home office phone system.
Call Recording: Employee Accountability
So your employees are taking and making calls as if they were in the office, presenting as one of your office phone numbers and you’re confident that the platform can handle your home office phone system’s new and diverse call routing needs, but how can you stay in the loop? With our call recording features, you can listen back to important phone calls made by the other chief officers or employees of your company just as if you were in the room with them. In this manner, you can keep up with the most important conversations as and when they happen, regardless of location.
This is also useful for quelling concerns about the standard of work when employees are working remotely. If deadlines are being hit and work is still being submitted via your cloud-collaboration solution of choice, then you can be confident that work is being produced, but what of professionalism over the phones? Yay.com’s call recording features will allow you to listen back to the calls of any and all of your employees, assuaging any fears that remote working has deteriorated the quality of their telephone manner. At the very least, this should help soothe anxieties about the quality of business operations whilst you’re removed from the immediate vicinity of your team during the coronavirus outbreak.
Call Monitoring: Employee Collaboration
If listening to calls after the fact whilst your employees are working from home is not enough, then you can take advantage of our powerful and granular call monitoring features for your business’ phone system. Our Listen function will allow you to passively monitor the calls of your members of staff in real-time, or enable new hires to learn the ropes by listening to how other members of the team handle customer queries and requests, even when working remotely.
With the call Whisper function, your managerial staff can continue to give their team the support and training they need, even if both members of staff are in different locations, by listening in to calls and offering one-way guidance that cannot be heard by the client.
For situations where guidance is not enough and direct input with a client from a supervisor or a second member of the team is advised, calls can be joined by a third-party with the Join function. This is especially useful for sensitive situations or unexpected developments during a call that more junior members of staff may not be fully equipped to handle. At the push of a button, a supervisor sitting miles away can join the call to close the deal or handle a sensitive situation with a customer.
Planned meetings can go ahead as normal with our conference call facility, ensuring your staff can stay connected with members of the team, clients and other third parties, even if everyone is working from home. Your virtual conference room can be configured to your liking with chosen hold music for participants and voice announcement as new participants enter the conference, so you’re always aware of who is present, even when remote working during the coronavirus outbreak.
Employee Productivity with Click-to-Call
A silver lining to the current situation is that the time spent working remotely could push your staff into taking full advantage of Yay.com features currently under-utilised. Our click-to-dial browser extensions, for example, make it quicker than ever to get in touch with the third parties most important to your business, whilst our CRM integrations enable auto-logging of your calls for maximum ease of data collection. By taking the time to configure their optimum remote work, home office phone system, your employees may actually begin harnessing the full power of the Yay.com platform, improving their productivity once they return to regular work.
Instant Chat Messaging (coming soon)
With our soon-to-launch instant chat messaging platform, your team members will be able to instantly and seamlessly message each other, even whilst unable to share a single office space. This carries the potential to further enhance team collaboration and interconnectedness without reliance on a shared office space. If a member of your team needs help with a particularly difficult call, they need only type a quick request to their supervisor, who can then Join or Listen to the call at will with our aforementioned call monitoring features. This marks the beginning of a Yay ecosystem of unified communications, making it easier than ever before to deliver business your way no matter where you or your employees are in the world, saving both you and your business money.
If you are in the UK and suspect you have the coronavirus, the official advice is to contact the 111 Covid-19 service and to not go to a GP surgery, pharmacy or hospital. If you need to speak to someone directly, call 111. See the NHS page on the coronavirus for more details and consider negotiating means by which you can work from home with your employer until you are cleared to return to work.