Everyone has different ways of working whether that’s in the office, from a co-working location or remotely on the go. Collaboration and mobility are growing in importance in the workplace, with figures showing that by 2020, mobile workers will account for 72.3% of the total US workforce. With that in mind, what style of worker are you?
Types of Mobile Workers
All of the worker types below share that they all work on the go in some capacity or are away from the office for a period of time.
A flexible worker is much like a restless worker bee. They are never in one location for long, buzzing between the main office, client locations and their own home office. To maintain their mobility, they will often use softphone apps, desktop apps, smartphones and PCs and solutions are often required to be adaptable to their shifting environments.
These workers are, as the name suggests, often on the move. While flexible workers may work from set bases such as their home office, on-the-road workers make airports and hotel rooms their place of work. Working solutions need to be adaptable, but also reliable. If making calls using smartphone apps or softphone apps on their laptops, they need to work under tight conditions and WiFi considerations.
Connected executives are mobile, but are also decision-makers. They will have high expectations for the software that they are using. Whether they are working at their desk in their office or managing business on the go, they need clarity and reliability in addition to flexibility. They will look to state-of-the-art technology in a bid to get the edge.
There are broadly two types of desk-based workers, both with different needs for their unified communication.
Office collaborators require collaboration tools that let them communicate with colleagues from the comfort of their desk. This can include both voice and video collaboration. Office collaborators will often use headsets and hands-free solutions when communicating with colleagues and clients and will communicate with groups, so some mobility is required with their unified communication solution.
Office communicators are primarily office based and desk based. They tend to conduct a lot of communication one-on-one via their desk phone. There is far less group communication when compared to office collaborators, but their use of hardware is intensive so they require solutions that are hard-wearing and sturdy.
Whatever style of worker you are, it’s important to choose the right type of business phone system for your organisation. So while any office or team will be made up of a variety of different styles of worker, a unified communication solution that offers flexibility, reliability and affordability is sure to be a truly invaluable part of your team.