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Why VoIP Adoption Has Surged Throughout 2021

Why VoIP Adoption Has Surged Throughout 2021


5 min read

Quick Summary

Through 2020 and 2021, businesses have been adopting VoIP at an accelerating rate. We look at some of the key advantages that have driven this surge in uptake.

2020 was a year with its difficulties and businesses are still doing their best to implement changes to improve their resilience against similar future events.

It’s in the workplace though where we’ve seen the most radical changes as companies have adjusted to the new normal. Remote work and hybrid work have forced businesses to rethink how they operate and how they interact with clients at every touchpoint.

One of the key trends to have really taken off has been the adoption of VoIP phone systems for internal and external communication. In this article, we’re going to explore some of the key reasons for this and why your company should also be considering this sort of solution.

(Before we get started, learn more about VoIP itself by reading our comprehensive guide: What is VoIP?)

Poor Continuity Plans

Many businesses became complacent about their business continuity planning. As a result, when the pandemic hit and lockdowns were forced upon us, these businesses were forced to improvise. Many fell back to asking their staff to use their own mobile devices to continue communicating. This meant that staff had to give out their personal numbers to clients, customers, and colleagues – blurring the line between their personal lives and their work obligations.

This was clearly not a viable long-term solution, causing frustration for affected staff members.

As such, businesses began investing in VoIP phone systems, which offer a flexible, mobile remote working solution whilst remaining entirely separate from the personal lives of employees. Not to mention the ability to set up a central system that was not dependent on specific individuals – but could be monitored and managed as a team.

A More Flexible Phone System

Another reason that VoIP systems have proven so popular is because of the various payment models VoIP providers offer.

While traditional telecommunications providers lock customers into strict, long-term contracts, the best VoIP service providers will offer more modern, flexible payment plans.

Yay.com offers a monthly subscription payment model, even for customers with hundreds of users. This incentivises us to provide you with an ongoing service that’s best-in-class whilst attracting customers jaded with the outdated, inflexible contracts offered up by older companies.

What’s more, with a VoIP system, you can truly work from anywhere and your feature set can be built for purpose – depending on your specific requirements.

Capacity can be flexed up and down as your needs dictate, and you can have an entire system set up in no time at all – regardless of where your team happens to sit in the world. In a time where things have been so uncertain, this is worth its weight in gold.

Branding Your Caller Experience

Having a unified communication platform is a key part of company branding and that’s what a good VoIP setup can give you. As an organisation, you can control phone numbers, call flows and more from a centralised location. This means that you can implement company-wide changes easily and efficiently – so that your customers are getting the same experience no matter who they are interacting with.

This may seem like a small thing, but it actually makes a big difference in the minds of your customers. It shows that you’re professional and that you are striving to maintain a holistic view of each client. This simply doesn’t compare to a disparate approach where each interaction is inconsistent.

Lower Infrastructure and Calling Costs

Of course, VoIP wouldn’t have taken off like it did unless it made sense economically. And the truth is that cloud phone systems cost a lot less than their physical counterparts. The infrastructure costs to get set up are minimal and there are no maintenance fees because you’re not dealing with physical devices. Instead, you can leverage the power of the internet to communicate without trying to justify investing in a complex network of physical phones. Lastly, if you compare the actual call rates, VoIP wins out as cheapest in this category too.

These are just a few of the reasons why VoIP adoption has accelerated during 2021 and it shows no signs of slowing down. It’s clear that this is the future of business communication and across every aspect, it makes a lot more sense to take things to the cloud.

If you’re looking for a VoIP system for your organization, then we’d love to help! Here at Yay.com we have experience in helping clients of all sizes transform their business communication and leverage the power of VoIP to boost efficiency and win new business. If that sounds like something you’d like to get on board with, be sure to contact us or get started right away by comparing our voice plans.

Why VoIP Adoption Has Surged Throughout 2021

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service