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Why Upgrade Your Business' Phone System?

Why Upgrade Your Business' Phone System?


3 min read

Quick Summary

Here we discuss the reasons for upgrading your business' phone system, as well as some of the advantages in doing so.

So you’re happy with your present business phone system. It makes and receives calls and that’s all. Nice and simple. Nothing to worry about right?

Maybe. Maybe not.

We all know that technology progresses incredibly fast; the world of telecommunications is no exception. Also, as sometimes is all too apparent, that thing we’ve been putting off often comes back to bite us when we least want it to.

Take the recent coronavirus pandemic, for example. Back in November, no one had heard of Covid-19. Fast forward five months and the entire world is locked down; economies grind to a halt; businesses with outstretched arms and open palms need government aid to survive.

Because when communication breaks down, businesses break down.

But this is 2020. Everyone’s kids have thousand-pound phones in their pockets with internet connectivity. Surely there’s a solution? Surely business doesn’t have to grind to a halt?

Empowering Remote Teams

Obviously, some businesses cannot function without boots on the ground. There’s simply no other way. Construction and similar industries require collaboration with team members in close proximity.

Those industries that were using Software as a Service (SaaS) platforms, however, were at an instant advantage. By subscribing to powerful software services hosted in the cloud and leveraging them, businesses were able to continue accessing their work and using the tools that give them an edge over their competitors - remotely.

And what about communication?

That’s where UCaaS comes in.

UCaaS, or ‘Unified Communications as a Service” takes the same approach as SaaS. A subscription-based service hosted in the cloud, but for your communications. By leveraging UCaaS, your business can communicate, even when team members aren’t in the same building. With instant team messaging, high definition voice and video calling, plus intelligent caller ID presentation, your team can be the stalwart professionals you hired them to be. From the boardroom, the beach or the bathtub.

Powerful Phone System Features

Yay.com offer our own cloud communications solution and, with our very own chat service coming very soon, our powerful and customizable platform is taking yet another leap forward. Not only can a platform like Yay.com keep your business’ phones ringing and your teams talking when all goes wrong (great for the business continuity review!), but it can do pretty much anything you might want from a VoIP phone system.

Choose which of your phone numbers you present as from call-to-call? Check.

As many concurrent calls as you have laptops, phones, even iPads? Check.

Personalise your business’ hold music so all your customers can enjoy some Little Richard whether they like it or not (RIP)? Check.

And that doesn’t scratch the surface of the powerful features we offer here at Yay.com. If your business phone system only makes and receives calls, you’re unnecessarily degrading your customers’ experience.

Head over to our features page for a full list, or sign up for a free VoIP trial.

Why Upgrade Your Business' Phone System?

Article By

Alex - Content Manager at Yay.com


Content Manager at Yay.com

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service