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Creating a Call Route for Call Queues is nice and simple - we have a module specifically designed for it! If you've never created a call route before, I suggest you have a read through our FAQ on What is a call route and how do I use it?
To completely set up your new Call Queue, you'll need to have gone through a few other stages first - such as setting up a Call Queue Group and a Call Queue Notice. Once you've created these, you'll just need to assign them in the Call Routing Module!
Once you've got to Call Routes and clicked to add a new Call Route, on the left-hand side you'll see a module named "Call Queueing". Select this option, and a box will appear in the middle.
In here, you can assign the Call Queue Group and the Queue Notices you created previously, as well as the Hold Music you'd like to play while the customer is in the Queue, you can play an announcement when someone reaches first in the Queue (You can upload a custom Audio File in the Audio Section) and even choose the Calling Tone when the customer starts ringing through to your Users!
Below the main options, are 3 different scenarios in which you may want to route calls:
Once you've saved and assigned your Call Route to a number, you'll be ready to go!
If you have any issues once the call queue has been created, please have a look through our FAQ on Troubleshooting Call Queue Issues!
If you need any further help today, please don't hesitate to contact our friendly support team on 917 900 1929 or by email!