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Frequently Asked Questions >
Routing Questions >
What are the basics of queue groups?
Q.

What are the basics of queue groups?

A.

Using Yay.com’s Call Queueing feature, customers can ensure they'll never miss a call by placing incoming calls into a queue until a receiver is ready!

 

The queue groups make up a large part of the call queueing system.  To get started on adding a queue group, head over to the dashboard Voice > Inbound Settings > Call Queuing, or follow this link.

 

 

1. Queue Group Nickname - What you would like to call your Queue Group?

2. Queue Group Members - You'll have to select which Hunt Group for the Queue to ring.

3. Member Ring Order - This dictates the order in which the Users will ring when receiving a call.  You can find out more here.

4. If Call in Queue is Un-Answered by Member - You can choose to set a time delay before ringing a member again if they don't answer before the ring timeout.

5. If Call in Queue is Answered by Member - Here you can set a time delay before ringing a member again if they answered the previous call.

6. If Call in Queue is Rejected by Member - The option to choose a delay before ringing a member again if they rejected the last call.

 

You can set the audio for the Call Queue in the Call Route:

 

 

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service