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Frequently Asked Questions >
Routing Questions >
What are the Basics of a Call Queue Notice?
Q.

What are the Basics of a Call Queue Notice?

A.

Using Yay.com’s Queue Notices feature, customers can fully customise any audio experienced by a caller when they ring through. When adding your Advanced Call Queue to your routing, you’ll be prompted to add a Queue Notice, which you’ll need to create call queue notice first.

 

 

1. Queue Group Nickname - What you would like to call your Queue Notice?

2. Queue Group Members - You'll have to select which Hunt Group for the Queue to ring.

3. Member Ring Order - This dictates the order in which the Users will ring when receiving a call.

4. If Call in Queue is Un-Answered by Member - You can choose to set a time delay before ringing a member again if they don't answer before the ring timeout.

5. If Call in Queue is Answered by Member - Here you can set a time delay before ringing a member again if they answered the previous call

6. If Call in Queue is Rejected by Member - The option to choose a delay before ringing a member again if they rejected the last call

 

You can set the audio for the Call Queue in the Call Route:

 

 

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service