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AI Call Transcription

Automatically transcribe audio calls into text and turn conversations into searchable text files.

What is AI Call Transcription?

AI Call Transcription automatically converts speech from audio calls into text.

Building on our high quality call recording functionality, Yay.com’s AI speech to text feature allows you to accurately capture the details of phone conversations with customers and clients, without having to manually take notes while on the call.

Ideal if you’re taking calls on the move, or conducting a group meeting and aren’t able to make detailed notes. Our smart audio transcriber removes the arduous task of juggling note taking while listening and contributing to a call, freeing up your mind to focus attention on the ongoing conversation.

Call transcripts are completely searchable with unique time-stamps assigned to each person and conversation exchange. For dispute resolution, searching for a number, name or detail in a call couldn’t be easier and only takes a minute, so no more wasting time rewinding and listening to calls multiple times.

AI generated transcription works alongside our AI summary feature to further save time and extract valuable call insights.

The AI Call Transcription feature can be accessed from within the Yay.com Dashboard and is available to Premium plan accounts.

Enhance your call interactions, choose a Yay.com phone system plan to start using our AI transcription solution today.

Benefits of AI Call Transcription

Save time spent manually taking notes on calls, by using instantly generated, accurate, and reliable transcripts.
Improve customer experience by reviewing the contents of calls and then refining caller interactions and query management.
Enhance business compliance and dispute resolution using our local call transcription solution.

AI Transcription FAQs

Why is Yay.com’s AI Call Transcription different?

Our AI Call Transcription feature runs on our own infrastructure, so call audio is processed by ourselves and not sent to a third party AI provider. You can be confident that sensitive call data is never used to train third party AI models.

Do I need to buy tokens for AI transcription?

Which file format will be used for downloaded call transcripts?

Do I have granular control over call transcripts?

Which plans include the AI Call Transcription feature?

Are you ready to take your business communications to the next level?

AI Transcription For Speech-To-Text Call Notes | Yay.com | Yay.com