Call Handling

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Domain Features

AI Call Summaries

Automatically generate key actions from calls in the form of a concise bulleted text summary.

What are AI Call Summaries?

AI Call Summaries combine with AI Call Transcriptions to retrieve key moments from your calls.

Instead of wading through the audio of a 20 minute call, save time and effort by using our smart AI summariser to generate a breakdown of the most valuable call actions in an accessible, bullet point text format.

For startups and small businesses on the go, this feature ensures important call details are quickly surfaced just when you need them. For growing and larger enterprises, our AI summary solution makes it easier to efficiently share meeting actions with colleagues who weren’t present on calls, or who work in different time zones.

Retrieve your AI generated summaries from within your Yay.com Dashboard or alternatively automatically receive AI generated call summaries direct to your inbox, without the need to log into your account. This call summary feature is available to Premium plan accounts.

Benefits of AI Call Summaries

Spend your energy talking to clients and customers instead of dissecting the contents of your business calls.
Easily share and compare meeting or interview highlights with colleagues via email call summaries.
Improve average handling times for customers by reducing wrap-times, reducing post-call administration, and spotting trends.

AI Summary FAQs

Why is Yay.com’s AI Call Summary different?

Our AI Call Summaries feature runs on our own infrastructure, so we process call audio ourselves without sending it to a third party AI provider to create an AI summary. You can be confident that sensitive call data is never used to train third party AI models.

Do I need to buy tokens to generate an AI summary?

Which format is used for call summaries?

Do I have granular control over call summaries?

Which plans include the AI Call Summary feature?

Are you ready to take your business communications to the next level?

AI Summaries For Call Transcriptions | Yay.com | Yay.com