Call Reporting is a feature that allows you to measure your inbound and outbound phone call performance. Call statistic reports can prove beneficial for improving customer service, sales and marketing operations.
Gain valuable insights into your business’ call performance through inbound and outbound call statistics. Intuitively set up daily, weekly and monthly email reports for your business, your departments and your staff.
Keep track of how effectively your customer facing teams are handling calls or gain a greater understanding of the outreach work flowing from your sales and marketing departments.
Combine Call Reports with Wallboard Statistics and Call History features for a holistic view of your business communications. From shortening hold times to measuring performance and reducing missed opportunities, gain an advantage with these phone system features and enhance the service you offer.