There are a number of different questions that will be need to be taken into consideration when choosing a VoIP provider:
Your Monthly Service Costs
You'll find with VoIP that it is a lot cheaper than most ISDN providers as there will be no line rental needed as it's purely over the internet. You'll also find that the call packages and additional services - such as landline and mobile packages, call forwarding, additional voicemail - will decrease your bill dramatically on VoIP compared to standard phone lines but be sure to check with your current phone bill how much VoIP can save you!
Is VoIP contract-free?
Make sure when looking at any VoIP solutions to double check to make sure you aren't tied to any contract once you have entered into a subscription, as you may find it may not be for you, or may not work as well as you thought it would and would like to cancel and you may have to pay a hefty disconnection or leaving fee!
Reliability and VoIP Call Quality
Be sure to evaluate the quality of calls and reliability of the service. Most companies will allow you to 'try before you buy' so be sure to try some test calls once set up to hear what the call quality is like both inbound and outbound. It will also depend on your internet connection, you'll need at least 80kbs of upload and download speed per concurrent phone call. For example, with an upload speed of 11MBs, you'll be able to potentially make around 137 concurrent calls.
Ease of VoIP setup
How easy is it to set up the VOIP serivce? Can you start straight after signing up? Any provider worth their salt will make sure that the setup is smooth and simple, without the need for an additonal engineer or hardware. A good service can will be able to get you up and running almost straight away with a VOIP softphone available online.
Support and Satisfaction
Be happy with the service and the amount of support being offered to you. The best business VoIP proiders will haave help and support easy to understand, as well as friendly and concise service, available when needed to help you through any issues you may have.
Phone number portability
If you have a number specific to your geographic area, look to see how much it'll cost you to move the number to your new VoIP provider, often known as 'porting'. See how easy it is and how long it'll take and if any down-time will be necessary.
Easy scalability for your business
A growing business with VOIP should be able to adjust the amount of devices and users on their VOIP account quickly and easily via an online dashboard or portal. This means you won't need any bulky equipment in your office like a PBX (Private Branch Exchange) taking up unwanted space!
VoIP Hardware and compatibility
If you already have a VOIP desk phone or on-site PBX, see if the VOIP provider you are looking into supports them and see how easy it is to change to that provider. Most VOIP providers will only need to change a username, password and domain and not much else! Popular brands include Grandstream, Yealink and Siemens Gigaset!
Choosing us as your VoIP Solution
We give you a huge range of features and phone numbers, all included within a low monthly cost. Our state of the art VoIP platform provides crystal clear call using only a fraction of internet bandwidth and call quality is often even better than older ISDN landlines. We supply a user interface that's accessible from anywhere online, we don't tie you into a contract and you can even customise call plans at any time. Yay!