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Codecs (audio compressors) are used on VoIP hardware phones and softphones to squeeze more audio into your data connection. Support for codecs varies between hardware and softphone manufacturers so you can't always be certain what phone will have what support.
However, codecs automatically "negotiate" when you make a phone call and in most phones, you can define your codec priorities. So in a VoIP to VoIP call if the other party is using say GSM and you're using G.711, you will negotiate between you by working down the priorities to the best codec available for you both to have the best quality call you can. Yay.com currently support the follow codecs as standard. In most devices you set an order of priority for codecs and we recommend the order below.
22 May 2017
For new businesses, choosing a business phone system can present a few challenges. Here are few of the most common and how to avoid them with hosted VoIP.
5 May 2017
Hosted VoIP offers increased accessibility to advanced call recording features. Here are 5 ways call recorders are an asset to SMEs and large businesses.
27 April 2017
Follow our tips to elevate the on-hold audio you use with your hosted VoIP service and increase caller satisfaction.