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Frequently Asked Questions >
Integration Questions >
How do I set up and use Click to Dial with Firefox?
Q.

How do I set up and use Click to Dial with Firefox?

A.

Our click to dial browser extension automatically detects phone numbers on webpages and converts them into clickable links, allowing quick and easy one-click dialling; Clicking on a number will ring your user and picking up the call will then start the outbound call. 

 

If you are an Enterprise or Flying High user you can download the Click to Dial Firefox extension or if you head to Firefox settings > Add-Ons > Search 'Yay.com' > Add to Firefox!

 

Step 1

 

Click to dial on Firefox!

Click on your new Yay.com Click to Dial Extension in Firefox and login to your Yay.com account.

 

 

Step 2

 

Allow permissions on the app

Allow the app to have all permissions on the browser.

 

 

Step 3

 

Click to dial on Firefox

Select your User from the list - this is the user that will ring when you click on a number.

 

 

Step 4

 

Start making calls using Click to Dial!

Start making calls using Click to Dial!

 

 

App Settings

 

Highlight phone Numbers Toggle: 
  • Enabled will hyperlink numbers you can click to dial
  • Disabled will disable click to dial
Show on phone as ‘Click to Dial’ 
  • Enabled will display the “inbound” call on your screen as ‘Click to Dial’, followed by the number you are dialling
  • Disabled will display the “inbound” call on your screen as the number you are dialling only.

 

 

Did you know...

 

If you have been invited to use the Yay.com Desktop App, you can use the same login to active your click to dial Firefox extension, instead of the account holder's login! This means if you are the Yay.com account holder you do not need to share your Yay.com login with any colleagues.

 

For easy integration with Yay's desktop application, you can also enable "Automatically Connect Click-to-Dial Calls", so any click to dial initiated will instantly make the outbound call from the app. 

 

To use the Click to Dial feature with Firefox, you'll need the Flying High or Enterprise plan - if you're not already on this plan, you can upgrade here: yay.com/account/member/plans/

 

If you need any further help today, please don't hesitate to contact our friendly support team!

Yay.com FAQ
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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service