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Q.

How do I set up and use Click to Dial with Firefox?

A.

Our click to dial browser extension automatically detects phone numbers on webpages and converts them into clickable links, allowing quick and easy one click dialling; Clicking on a number will ring your user and picking up the call will then start the outbound call. 

 

If you are an Enterprise or Flying High user you can download the extension from here or if you head to Firefox settings > Add-Ons > Search 'Yay.com' > Add to Firefox!

 

 

 

 

App Settings

 
Highlight phone Numbers Toggle: 
  • Enabled will hyperlink numbers you can click to dial
  • Disabled will disable click to dial
Show on phone as ‘Click to Dial’ 
  • Enabled will display the “inbound” call on your screen as ‘Click to Dial’, followed by the number you are dialling
  • Disabled will display the “inbound” call on your screen as the number you are dialling only.

 

Did you know...

 

If you have been invited to use the Yay.com Desktop App, you can use the same login to active your click to dial Firefox extension, instead of the account holder's login! This means if you are the Yay.com account holder you do not need to share your Yay.com login with any colleagues.

 

For easy integration with Yay's desktop application, you can also enable "Automatically Connect Click-to-Dial Calls", so any click to dial initiated will instantly make the outbound call from the app. 

 

To use the Click to Dial feature with Firefox, you'll need the Flying High or Enterprise plan - if you're not already on this plan, you can upgrade here: yay.com/account/member/plans/

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