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Frequently Asked Questions >
Routing Questions >
I've forwarded my number to a mobile but I can't make or take calls?

I've forwarded my number to a mobile but I can't make or take calls?


Please check your call credit! Call forwards are charged as an outbound call from your Yay.com, so you'll need to make sure you have credit! 

Calls to mobile numbers cost 7.5p/min+VAT, which means that you'll need at least 18p in your Yay Balance to receive any calls. You can top up call credit here!

If you don't want to pay to receive calls, then you can download our Yay.com App instead! This allows calls to be taken through your mobile data or wifi connection. You can link your mobile number to your User and invite yourself to download it via text message, from here: https://www.yay.com/account/voip/apps/

For more info, you can view our FAQ: https://www.yay.com/faq/yay-com-app/deploy-user-mobile/

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