That’s a question that needs to be clarified with your legal team - however, the law around recording calls is mainly set by The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.
In short, this states that you can only record a call under one of the following circumstances:
Most importantly, this legislation also states that reasonable efforts need to be made for BOTH parties on a call to be aware that the call is being recorded or monitored.
In 2016, a set of new data laws called GDPR (General Data Protection Regulation) were established, and this also affects the law around call recordings. What GDPR means, effectively, is just that your data is even MORE tightly controlled. We, for example:
It’s also vital that you have steps in place to codify exactly who has access to your call data, how it is stored, and how you are protected in case of any data theft.
It’s not possible to provide comprehensive legal details around the legislation of call recordings here - any person considering interception, recording or monitoring of telephone calls or e-mails is strongly advised to seek their own independent legal advice and should not seek to rely on the general information provided above. It should be borne in mind that criminal offences and civil actions may occur when the relevant legislation is not complied with. Accordingly, Oftel accepts no liability for reliance by any person on the above information.
If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!
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