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Q.

How to transfer calls on the new Yay.com desktop Apps?

A.

We have developed a new Yay.com desktop App and we're really proud of it so we wanted to share with you how to transfer calls on it. 

 

To open up the app please log into your Yay.com account and head here, either that or download the app from here.

 

After you're logged in wait for your first call to come in or start your own call by typing in a number via your keyboard or the keypad.

 

To start the transfer click the 'transfer' button. 

 

 

 

The next step is to type the new number or extension of the person you'd like to transfer to.

 

 

 

 

From here, choose whether you would like to attend the transfer or not. If you would like to speak to the person you're transferring to hold on the line for them to answer before pressing the green transfer button. If you don't need to be on the call and would like to blind transfer the call press the green button before you get through! 

 

 

 

 

If you know that every time you're transferring you will not need to speak to the other party you can edit your settings here to turn on blind transferring for every call. 

 

 

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