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Q.

What do the App Icons mean?

A.

You can easily see the availability of your colleagues directly on your mobile and browser apps, without having to login to your Dashboard! To view these Status Indicators, head over to the Contacts Section of the App, and you'll be able to see one of the below Icons:

 

User Available  User is available

Av. on app  Registered as a SIP contact in your SIP account

Av. on app  Number is registered with a Yay.com account

Av. on app  The User is currently ringing

Av. on app  The User is on a call

Av. on app  User is in Call Queue 'cooldown' (where a waiting period has been set between calls)

Av. on app  User is not registered on a device

Av. on app  Do not disturb is enabled

Yay.com FAQ
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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service