Yay.com App

What do the app icons mean?

You can easily see the availability of your colleagues directly on your mobile and browser apps, without having to login to your Dashboard! To view these Status Indicators, head over to the Contacts Section of the App, and you'll be able to see one of the below Icons:


User Available
  User is available

Av. on app
  Registered as a SIP contact in your SIP account

Av. on app
  Number is registered with a Yay account

Av. on app
  The User is currently ringing

Av. on app
  The User is on a call

Av. on app
  User is in Call Queue 'cooldown' (where a waiting period has been set between calls)

Av. on app
  User is not registered on a device

Av. on app
  Do not disturb is enabled



If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

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