Do your opening hours over the Christmas break differ from your usual opening hours? Want to have a different voicemail over the festive period?

You can do this using our Time Diaries - if you already have a time diary, you can edit your existing diary instead of creating a new one, though if you don’t have one we’ll explain below what you need to do!

First of all, you'll need to create a new call route for what you’d like to happen over the festive period. If you’d like to use an existing call route, you can skip this step of course!

Below is an example call route we have created which will send the caller to a Christmas Mailbox we have set up. You'll be able to create a new mailbox on this page, as well as upload or record a new Xmas out-of-office message!

When you save your new route, do not assign it to a number, simply select “Assign Later”.

Now your route has been created, we can add it to our time diary. Don’t have a time diary? Go to Inbound Settings > Time Diaries > Create a Time Diary, as per the image below:

Click on “Custom Days”, and give your new time diary a name.

You can then set "From Date" and "To Date", as well as the "From Time" and "To Time".

In the example below, we have set the start time as 6 pm on the 24th of December (as this is the time we close for Christmas), and end time as 9 am on the 1st January 2021 (as this is when we are open again).

The call route we want to assign to this period of time is the 'Christmas Route' Call Route we created before, and this once assigned will take for the whole period you have selected above.

If you created a new diary, you need to assign it to your number from VoIP > Numbers > Numbers > Edit (pencil icon):

If you already have a time diary assigned to your number, please note that you can edit your existing time diary and go to “Custom Days” rather than creating a new time diary - anything in the custom days section will override your weekly time diary.

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!