Firewall configuration is required if users have restricted internet access and must whitelist new connections.

Disable the SIP ALG setting if it is currently enabled.

Whitelist the following domains if the firewall supports the use of FQDNs:

Alternatively, the following IPs can be whitelisted:

SIP (IPs that we send traffic from):

34.105.209.181

34.147.142.100

34.89.77.216

35.246.58.184

34.147.181.186

35.234.151.7

35.197.230.12

34.105.130.238

34.89.66.152

34.13.58.148

Whether you whitelisted the Domains or the SIP IP's, the following RTP IP's also still need to be whitelisted:

RTP (IPs that we send traffic from):

35.246.34.97

34.147.198.83

35.246.28.102

34.147.171.124

Additionally, the following IPs should be whitelisted if using other ancillary services:

Yay Auto-Provisoning Server

104.155.115.203

34.39.124.217

SMS & Webhooks:

35.187.20.111
130.211.67.186

New Platform IP address in effect from April 21st:

34.13.58.148

Ports that should be opened if experiencing difficulties with audio/devices registering:

SIP Ports to be opened (TCP):

5060-5061

SIP Ports to be opened (TLS): (You will need to enable Call Encryption (SRTP) within the User profile)

5061

RTP Ports to be opened (UDP):

9998

10000-40000