To set up a call queue, you will first need access to the feature which is included as part of the “Enterprise” plan - if you are not already on this plan, you can upgrade here.

Wallboards are used to monitor all queues on a specified call route. You can also specify the time period (hour, day, week, month, quarter, year) and the time-lapse (calendar or rolling) and inbound or outbound calls, for your stats, too.

To set up a new wallboard, head to your dashboard > Calls > Wallboards > Add Wallboards.

This should take you to the screen that is shown below.

From here, there are a variety of different settings that you can customise, depending on what you would like your dashboard to show you!

Firstly, you will need to give your wallboard a name. You can then select inbound or outbound. Inbound will be all calls that come to your account and outbound calls are the calls that are dialled out from your account.

Following this, you are able to select which type of wallboard you would like - each shows different data, as you can see in the options below!

Once you have picked the settings you'd like, you can create a URL to access your wallboard and save it. Please note, you will need to be logged in to your Yay account in order to access your wallboard!

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!