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How do I change my mailbox greeting?

To change your voicemail greeting, there are 3 different options:

 

Option A:

1 - Navigate to My Dashboard > Config > Mailboxes to find your mailbox

2 - Dial the extension number of your mailbox from your VoIP device and follow the voice prompts to change your greeting; Option 4 to record a new greeting.

 

Option B: 

1 - Dial *50 from your VoIP device to record an audio file, press any key to save the recording. 

2 - Navigate to your Dashboard > Audio and find the file named “recorded by phone” in the list, usually last page. You can now edit this file to rename it should you wish!

3 - Navigate to Config > Mailboxes  and edit your mailbox using the pencil icon to the right of your mailbox.

4 - Select you new audio file from the Greeting drop down box, and Save Changes!

 

Option C:

This option is for if you have a pre-recorded audio file! Click HERE for a list of the file formats we support!

1 - Navigate to your Dashboard > Audio  and click on “Add Audio” 

2 - Click on “Upload an Audio File”

3 - Give your audio file a nickname, tag (optional) and select “Mailbox Greeting” from the Type drop down.

4 - Browse to select your audio file, and Save Changes to upload the file

5 - Navigate to Config > Mailboxes  and edit your mailbox using the pencil icon to the right of your mailbox.

6 - Select you new audio file from the Greeting drop down box, and Save Changes!

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