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How do I change my mailbox greeting?
To change your voicemail greeting, there are 3 different options:
Option A:
1 - Navigate to My Dashboard > Config > Mailboxes to find your mailbox
2 - Dial the extension number of your mailbox from your VoIP device and follow the voice prompts to change your greeting; Option 4 to record a new greeting.
Option B:
1 - Dial *50 from your VoIP device to record an audio file, press any key to save the recording.
2 - Navigate to your Dashboard > Audio and find the file named “recorded by phone” in the list, usually last page. You can now edit this file to rename it should you wish!
3 - Navigate to Config > Mailboxes and edit your mailbox using the pencil icon to the right of your mailbox.
4 - Select you new audio file from the Greeting drop down box, and Save Changes!
Option C:
This option is for if you have a pre-recorded audio file! Click HERE for a list of the file formats we support!
1 - Navigate to your Dashboard > Audio and click on “Add Audio”
2 - Click on “Upload an Audio File”
3 - Give your audio file a nickname, tag (optional) and select “Mailbox Greeting” from the Type drop down.
4 - Browse to select your audio file, and Save Changes to upload the file
5 - Navigate to Config > Mailboxes and edit your mailbox using the pencil icon to the right of your mailbox.
6 - Select you new audio file from the Greeting drop down box, and Save Changes!
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