To change your voicemail greeting, there are four different options:

Option A: Record Audio within Your Voicemail

1 - Navigate to Dashboard > Config > Mailboxes to find your mailbox

2 - Dial the extension number of your mailbox from your VoIP device and follow the voice prompts to change your greeting; Option 4 to record a new greeting.

Option B: Record Audio with your VoIP Device

1 - Dial *50 from your VoIP device to record an audio file, press any key to save the recording.

2 - Navigate to your Dashboard > Audio and find the file named “recorded by phone” in the list, usually last page. You can now edit this file to rename it should you wish!

3 - Navigate to Config > Mailboxes and edit your mailbox using the pencil icon to the right of your mailbox.

4 - Select you new audio file from the Greeting drop down box, and Save Changes!

Option C: Use Pre-Recorded Audio

This option is for if you have a pre-recorded audio file! Click HERE for a list of the file formats we support!

1 - Navigate to your Dashboard > Audio and click on “Add Audio”

2 - Click on “Upload an Audio File”

3 - Give your audio file a nickname, tag (optional) and select “Mailbox Greeting” from the Type drop down.

4 - Browse to select your audio file, and Save Changes to upload the file

5 - Navigate to Config > Mailboxes and edit your mailbox using the pencil icon to the right of your mailbox.

6 - Select you new audio file from the Greeting drop down box, and Save Changes!

Option D: Use Text-to-Speech

This option will allow you to convert a written text into speech and make this your mailbox greeting (please note this is only available to those with the Enterprise account upgrade).

1 - Navigate to your Dashboard > Audio and click on “Add Audio”

2 - Click on “Text to Speech”

3 - Enter the text you would like to have spoken in the audio script box.

4 - You are then free to select the voice type, language, and actor.

5 - Give your audio file a nickname, tag (optional) and select “Mailbox Greeting” from the Type drop down.

6 - Select “Save Audio File”

7 - Navigate to Config > Mailboxes and edit your mailbox using the pencil icon to the right of your mailbox.

8 - Select you new audio file from the Greeting drop down box, and Save Changes!

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!