A softphone is a software application for making phone calls over the Internet using a mobile device, computer, tablet or web browser. Softphones are a flexible alternative to a physical desk phone. They let you handle calls from any location, whether on the go, in an office or working remotely.

What are the benefits of a softphone?

Softphones have all the features associated with a desk phone, but they can be accessed on a device of choice. For VoIP phone systems this means that calls can be conducted without the need for specialist hardware. So calls can be handled on the smartphone or laptop that an employee feels most comfortable using.

What are the costs of a softphone?

Softphones come in the form of free and paid-for variations. With Yay the softphone app is free when you purchase a plan. This works on mobile smartphones, computers, laptops and the latest web browsers. Costs of calls made from the softphone are dependent on the associated plan. Compare VoIP plans and features online.

How do I get a softphone?

You can download the softphone app for Android, iOS, Mac, Windows and Linux via the Softphone App download page.

What do I need to make a softphone work?

Apart from the dedicated softphone application itself, there are only a few requirements needed to make a softphone work:

A device to make and receive calls on, for example a smartphone, tablet, laptop or desktop computer.
An Internet/WiFi connection, or cellular data (LTE, 4G, 5G) connection.
A VoIP service to handle and power calls to the softphone.
A headset, if using a laptop or desktop computer (Optional).

Why choose the Yay softphone app?

The Yay soft-phone app has been engineered to wake only when needed so avoids excess data or battery drain on phones. The latest technologies have also been utilised to ensure high definition calls can be made even on weaker 3G and 4G connections. The Yay softphone app is easy to set up in minutes, taking the complexity out of setting up a business phone system for office-based and remote employees. Benefit from first class customer support when transitioning to VoIP and softphones. Check out our customer reviews.

What is the difference between a softphone and a mobile phone?

Both mobile phones and softphones are portable, however a mobile phone is a piece of hardware, while a softphone is a software application. Softphone apps can be downloaded to a mobile phone, so if you prefer to make and take calls via your mobile, this solution can provide the best of both worlds.

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!